Suburban Mazda of Farmington Hills

Desiree was able to help me get exactly what I wanted, and made sure everything was as expedient as possible. Thank you for all your help! and made sure everything was as expedient as possible. Thank you for all your help! More

I am writing my second review here. Because, I was given an hour long talk of explaining how they can retaliate against me on my first review by Chris, and wasn't given my car until he Because, I was given an hour long talk of explaining how they can retaliate against me on my first review by Chris, and wasn't given my car until he could finish talking. I was worried about my car so I gave in at that time. I am posting it to make sure anyone else doesn't need to go through this. An advanced tip please read all the documents given by the dealership (not Mazda). First, I was given a car without the final inspection and was never told about it. It was a mistake from the sales person Zack. But, the service team accused me for doing a spot purchase and that's why the inspection got missed. Anyways, I found an initial inspection sheet in which they have checked the box for tire pressure set to recommended value (36 psi). But, the technician told me that they keep the tire pressure of 60 psi even though they document it otherwise. Second, I was getting an Airbag malfunction warning, when I went to the dealership, Dennis told me that it is happening because of the weight sensor. Later, I found out on the invoice that they ordered an airbag for my car. Basically, I was driving a car with a faulty airbag for 3 months, because that much time it took them to fix it. That too after I made several calls to the parts department to check if my part has been received. That's was lie number 2. Third, because I drove around 1500 mi on 60 psi pressure (who would check tire pressure on a brand new car) my hub developed some issues. It started vibrating above 55 mph. They said they have replaced a new part but the vibrations hasn't gone. I tried contacting their manager Lou but could never reach out to him. And, on multiple occasions was discouraged by the service team to talk to him. Fortunately, I found another dealership not too far from this one. More

The attention was great, always try to fit my request, but they offer me the best option, the CX5- carbon edition! So nice vehicle. All personal are kindly and friendly! but they offer me the best option, the CX5- carbon edition! So nice vehicle. All personal are kindly and friendly! More

Deseree was very helpful and knowledgeable, 10/10 would recommend deseree for all your car purchasing needs! recommend deseree for all your car purchasing needs! More

People are very nice and very helpful. My sale lady found the car I was looking for at a great price. I will return there to buy my next vehicle. Great service. My sale lady found the car I was looking for at a great price. I will return there to buy my next vehicle. Great service. More

Thank you Desiree for answering all my questions with honesty. I am so happy with the car I purchased thanks to the reasonable price you negotiated. You can be assured that I will certainly recommend you honesty. I am so happy with the car I purchased thanks to the reasonable price you negotiated. You can be assured that I will certainly recommend your services to all my friends and family. Great experience with desiree, she’s fantastic and has excellent customer service !! More

Desiree is fantastic. Kind and knowledgeable, she made the entire process very easy and very enjoyable. the entire process very easy and very enjoyable. More

Zahara gave my number to Courtney. Courtney contacted me but has been sick and I have not heard back from her or anyone else since 1-5-22. My car was in for service on 1-4-22 and was appraised at this time but has been sick and I have not heard back from her or anyone else since 1-5-22. My car was in for service on 1-4-22 and was appraised at this time. More

Desiree was fantastic. She was very attentive to our needs. This is my second Mazda lease. I was having a difficult time dealing with my first Mazda dealer. Desiree helped me through the process, calle needs. This is my second Mazda lease. I was having a difficult time dealing with my first Mazda dealer. Desiree helped me through the process, called me and texted to update me regarding my new car. I am grateful that she helped me with everything. Blake handled the Finance part of the lease. He was patient going through explaining everything. He made us very comfortable. The dealership was very clean and updated. My experience was great from beginning to end and Desiree made it that way. I would strongly recommend the dealership and its employees. I love my new CX-5. More

I am currently on my 3rd Mazda vehicle (all CX-5’s) from the Mazda Farmington Hills dealership. They are clearly fantastic if I continue to come back year after year. Not only is the product top notch and e the Mazda Farmington Hills dealership. They are clearly fantastic if I continue to come back year after year. Not only is the product top notch and exactly what I seek out of a vehicle, but all of my experiences with the dealership, employees, service/maintenance department, and processes have far exceeded my expectations and blows away their competition. Desiree is incredible and helped me secure my new CX-5, but also assisted my colleague wishing to get rid of her 2016 CX-5 and but my old CX-5 that I had leased. There were quite a few nuances involved in our situation, including my colleague living in a different state. Desiree communicated with both of us and provided information to each of us that allowed for simplification of a complex scenario. My colleague was able to drive up from Ohio and meet me at the dealership on the same day to work through our transactions in a reasonable amount of time. None of this would have been possible without Desiree providing exceptional customer service. More