Suburban Mazda of Farmington Hills

Zach listened to what we wanted and when the extra mile to make it happen. We appreciated him. And all he did to help us to make it happen. We appreciated him. And all he did to help us More

Rida is very pleasant and doesn't make the customer feel pressured. He genuinely wants to make his customer satisfied; meaning, he aims to please. pressured. He genuinely wants to make his customer satisfied; meaning, he aims to please. More

All around great experience I bought my Mazda CX-5 2019 from this dealership. It was a great experience all around. Rida was very thorough and showed me all of the ins and outs o I bought my Mazda CX-5 2019 from this dealership. It was a great experience all around. Rida was very thorough and showed me all of the ins and outs of this car. I was very happy. I made a great choice buying this car.. Thank you for everything. More

Great experiene Rida was friendly, informative and very helpful. He found a gorgeous Mazda for me at a great price, answered all my questions and encouraged me to ca Rida was friendly, informative and very helpful. He found a gorgeous Mazda for me at a great price, answered all my questions and encouraged me to call if I had any others. I highly recommend Rida and Suburban Mazda. Five stars. More

I bought my first car from Zack at Suburban Mazda, and the experience was fantastic! Zack was extremely helpful and responsive to questions. I would recommend Zack and Suburban Mazda to anyone looking for the experience was fantastic! Zack was extremely helpful and responsive to questions. I would recommend Zack and Suburban Mazda to anyone looking for a new car. I couldn't be happier with the Mazda 3! More

Car buying experinence was wonderful! Zach was extremely honest and courteous throughout the process. I visited multiple dealers within a couple months, felt most comfortable with Zack a Zach was extremely honest and courteous throughout the process. I visited multiple dealers within a couple months, felt most comfortable with Zack and the rest of the Farmington family. Zack made me feel like he was looking out for me, and not just saying anything to make me buy. Also. I love my new Mazda!! More

My vehicle purchase experience was awesome! From the moment I walked in the showroom door - to the point of driving away in my new CX-5 - I was treated with exceptional professionalism and had a From the moment I walked in the showroom door - to the point of driving away in my new CX-5 - I was treated with exceptional professionalism and had all of my questions and concerns addressed in a timely, accurate manner. The car selection and purchase process was probably the smoothest I have experienced. More

Pushy and forceful. She berated me for not buying a car from her and wasting her time. I would not buy a car from her, and after the experience at this Mazda dealer I wont be returning. I went in for a from her and wasting her time. I would not buy a car from her, and after the experience at this Mazda dealer I wont be returning. I went in for a price quote and a test drive on a CX-5. A Zahara brought up a Grand Touring CX-5 and handed me the keys for a test drive. I let her know I would like a quote on this car so I could get an idea on price. Startup fees at 12K miles and 36 or 39 months. Was gone for about 20 minutes test drive down M5 and back on surface roads. I needed to see if I comfortably fit in the CX-5 as I am tall. After I came back A Zahara had written down prices on a notebook paper, and said the printer toner was out. We talked for a few minutes and she asked me if I was shopping a car or a price, to which I responded that I was shopping several cars and had a price in mind. She asked for the sale, which is fine and most sales people do this, but she did not take NO for an answer. She then asked what price I had in mind, which I replied about $20 lower per month than I was presented, but I was still shopping. She the. Asked agin if I would take the car today. To which I said NO again, I also added that I was not the determining factor in the sale. I then got up to leave, thanking her for her time. At this point A Zahara asked me for my phone number to which I replied NO again. Shen then proceeded to berate me stating that I came in taking her car for a test drive and her time but I wouldn’t buy anything. I am the customer. I do have the right to refuse to give you my number. I also have the right to not buy anything. You don’t have the right to get verbally abusive to customers who are not planning on buying. More

My wife was ready to move from Jeep to Mazda based on my years of ownership (3 Mazda’s). We knew we wanted a 2020 CX-5. We also had the E plan and loyalty incentives. It was a slam dunk sale with nothing to years of ownership (3 Mazda’s). We knew we wanted a 2020 CX-5. We also had the E plan and loyalty incentives. It was a slam dunk sale with nothing to do except get the car and close the deal. For tax reasons we wanted to close the deal before the end of the year. Zack advises he was worried a car would not be in until later the next month and would call other dealers to get one sooner. Zack said he would follow up with us in two days (Monday). What Zack did was go on vacation that evening. We never heard from him again. When I followed up with the dealership Desiree and the sales manager Lou were able to locate a car the same day. We were able to close the deal on time. Desiree has the car deliverers from another dealer clean and ready to go. She took the time to go over the warranty and set up all the features before driving away. In all of my years of buying from Mazda Zack reminded me why I left Mazda of Troy. Desiree and Lou renewed my faith in Mazda of Farmington. i would not recommend Zack for your sales person. More

Excellent customer service Zack was extremely patient in listening to my situation as I am an International resident and provided me with the best possible option to own a Mazda Zack was extremely patient in listening to my situation as I am an International resident and provided me with the best possible option to own a Mazda. He helped me co-ordinate with the finance team and made sure I was given proper assistance. Excellent people skills I would say, Zack was continuously assisting me till the vehicle was delivered and I would definitely recommend Suburban Mazda of Farmington Hills to a friend or a colleague for sure. More