Suburban Mazda of Farmington Hills

My wife was ready to move from Jeep to Mazda based on my years of ownership (3 Mazda’s). We knew we wanted a 2020 CX-5. We also had the E plan and loyalty incentives. It was a slam dunk sale with nothing to years of ownership (3 Mazda’s). We knew we wanted a 2020 CX-5. We also had the E plan and loyalty incentives. It was a slam dunk sale with nothing to do except get the car and close the deal. For tax reasons we wanted to close the deal before the end of the year. Zack advises he was worried a car would not be in until later the next month and would call other dealers to get one sooner. Zack said he would follow up with us in two days (Monday). What Zack did was go on vacation that evening. We never heard from him again. When I followed up with the dealership Desiree and the sales manager Lou were able to locate a car the same day. We were able to close the deal on time. Desiree has the car deliverers from another dealer clean and ready to go. She took the time to go over the warranty and set up all the features before driving away. In all of my years of buying from Mazda Zack reminded me why I left Mazda of Troy. Desiree and Lou renewed my faith in Mazda of Farmington. i would not recommend Zack for your sales person. More

Excellent customer service Zack was extremely patient in listening to my situation as I am an International resident and provided me with the best possible option to own a Mazda Zack was extremely patient in listening to my situation as I am an International resident and provided me with the best possible option to own a Mazda. He helped me co-ordinate with the finance team and made sure I was given proper assistance. Excellent people skills I would say, Zack was continuously assisting me till the vehicle was delivered and I would definitely recommend Suburban Mazda of Farmington Hills to a friend or a colleague for sure. More

Second New Car I recently bought a new Mazda 3 from Zack and had a great experience! He was very friendly and patiently answered my many questions! I would definitel I recently bought a new Mazda 3 from Zack and had a great experience! He was very friendly and patiently answered my many questions! I would definitely recommend! More

Z was great! This will be my 4th consecutive Mazda 3 lease. For this particular one, I dealt with Z from beginning to end. I was pretty clear with my demands, and This will be my 4th consecutive Mazda 3 lease. For this particular one, I dealt with Z from beginning to end. I was pretty clear with my demands, and Z made sure to follow through on all of them. The process was very smooth, Z was very responsive via email and text. Whole process took less than 2 days of correspondence. The only hiccup is that there was a mutual misunderstanding where it took about 2 hours for the vehicle to be ready on Saturday, but other than that, couldn't be happier. More

My salesman Zack was great. However there was a different guy who went over paperwork with me and he was not very friendly once I did not sign up for additional plans. He became down right rude. guy who went over paperwork with me and he was not very friendly once I did not sign up for additional plans. He became down right rude. More

Love my Mazda! Zack was great. He patiently around for about a year while i decided on a vehicle. I appreciate his patience and timeliness of response. I love my Zack was great. He patiently around for about a year while i decided on a vehicle. I appreciate his patience and timeliness of response. I love my new Mazda. Zack was also able to find me the car of my dreams. I highly recommend him. More

Zack made my experience leasing my 2019 Mazda CX5 very enjoyable! He made sure all my questions were answered and was able to get me in and out very quickly. Thank you Zack! enjoyable! He made sure all my questions were answered and was able to get me in and out very quickly. Thank you Zack! More

Mazda CX5 quick and professional Zack was very helpful and organized everything very quickly without any disturbances. Overall a very professional support. It was a special case f Zack was very helpful and organized everything very quickly without any disturbances. Overall a very professional support. It was a special case for us as we came to the US as expatriats from Germany and with other dealerships we had trouble to find fair deals. More

New Mazda cx5. Got a AAA discount, all my questions answered without the usual mumbojumbo explanations. Love my new Mazda. Got my all wheel drive just in the nick Got a AAA discount, all my questions answered without the usual mumbojumbo explanations. Love my new Mazda. Got my all wheel drive just in the nick of time as we got a lot of snow. More

Very easy to work with! The staff was very easy to work with, they were understanding and the process was simple. Very relaxed atmosphere, and exactly the amount of attentio The staff was very easy to work with, they were understanding and the process was simple. Very relaxed atmosphere, and exactly the amount of attention to detail you would expect when you are trying to give a business your money. Zack was also easy to work with. More