Suburban Mazda of Farmington Hills

Very Helpful & Accomodating I worked very closely with Zack & Brian for about two weeks during the "in-person" research phase of purchasing/leasing a new vehicle. Over that two I worked very closely with Zack & Brian for about two weeks during the "in-person" research phase of purchasing/leasing a new vehicle. Over that two week span, Zack & I went back and forth discussing all of the possible options, almost daily thru email & phone calls, when it came to the 2017/2018 CX-5 models. He always made sure to follow up with me, as soon as he could. When it was all said and done, I had a folder about an inch thick consisting of all of the purchasing considerations (about 6 different brands/models/etc), from my research. We all got a good laugh out of the giant folder when I pulled it out of my bag. The time came and I finally narrowed down the trim level, colors, & price range and I got in touch with Zack early on a Monday morning, and scheduled to stop by after work ~7pm. It was Monday night (~7pm) in the middle of a snow storm, and we finally got the ball rolling on the CX-5 process. Not only did Zack, Brian, & Charles stay late, we didn't leave until almost 10 pm, but they did everything they could to make the delivery happen that night. Zack hustled to get the car prepped & detailed, while I took care of the paperwork. The whole team executed the delivery with purpose and precision. In regards to the dealership itself, Suburban- Farmington won my business. I visited two other Mazda dealers on my search, and Suburban's dealership was the most pleasant experience from day one. It was pleasant due to the: the interactions with the people, the layout of the showroom floor, the cleanliness of the showroom cars, and even the service customer waiting area ...Also if you are a true Mazda fan, pay attention to ceilings of the service writer offices. Each office has a rotor on the ceiling, with three offices in total, a homage to the tri-rotor. That is a detail that is probably always overlooked, but was noticed and is pretty rad being a car guy myself. In conclusion, I will recommend Zack to future perspective Mazda owners. His dedication and purposeful actions towards the end goal did not go unnoticed. Regards, Mike More

Customer Service I decided to lease a car from Suburban after meeting Zack. I choose to support businesses that value their employees and that have employees with exce I decided to lease a car from Suburban after meeting Zack. I choose to support businesses that value their employees and that have employees with exceptional customer service skills. Zack made my experience fun and enjoyable. When I arrived to pick it up, he was outside in the freezing weather shining it up for me. He also took the effort to put a big bow on the hood! That image still makes me smile. Thanks Zack!!! More

love my CX-5 This was my first time buying a Mazda and it was a great experience. They walked me through every detail and made sure I was getting the right car for This was my first time buying a Mazda and it was a great experience. They walked me through every detail and made sure I was getting the right car for me, always with a smile and not being pushy at all. More

Thank You! I came back to Suburban Mazda after my first Mazda 3 was destroyed in a car crash and had a great experience, again. Zack Maki was really helpful fin I came back to Suburban Mazda after my first Mazda 3 was destroyed in a car crash and had a great experience, again. Zack Maki was really helpful finding me a new Mazda 3, not like the 3's need to be sold but he really did a good job detailing out all of my questions. Plus after I bought the car he was always around to answer emails or other basic questions I have had. Love the car and the dealership! More

Excellent dealership I checked a few other dealerships, before leasing my 2018 Mazda3, and this is the best dealership I have found in this area. The service is convenient I checked a few other dealerships, before leasing my 2018 Mazda3, and this is the best dealership I have found in this area. The service is convenient, efficient and friendly. Interestingly, I noticed that the quality of the dealers usually matches the quality of their cars. Zack was particularly helpful and professional. More

Buying a New Car!!! The customer service was "Amazing"!!!!!!!! The staff went above and beyond to provide the best service. I will recommend any and eveyone to come to th The customer service was "Amazing"!!!!!!!! The staff went above and beyond to provide the best service. I will recommend any and eveyone to come to the dealership. More

Mazda6 Lease The staff was very respectful, helpful, and professional. Zack and Brian were able to locate a new Mazda6 for me to lease with the combination of inte The staff was very respectful, helpful, and professional. Zack and Brian were able to locate a new Mazda6 for me to lease with the combination of interior and exterior colors that I wanted. More

Mazda Miata This dealership is located very conveniently to customers. Staff is very friendly and helpful. Even they didn’t have what I was looking for, I was off This dealership is located very conveniently to customers. Staff is very friendly and helpful. Even they didn’t have what I was looking for, I was offered very acceptable solution and my baby Miata has been delivered right into my hands across the state borders very promptly. Thank you Mazda. More

Zack was very helpful and professional I recently bought a CX - 5 at Suburban Mazda of Farmington Hills. Zack was very helpful and answered all of my questions. He was very friendly and mad I recently bought a CX - 5 at Suburban Mazda of Farmington Hills. Zack was very helpful and answered all of my questions. He was very friendly and made the entire process a breeze. I would recommend Zack to anyone looking forward to buy a new Mazda. More

Zack Maki was a well mannered salesman I recently purchased a new Mazda CX-5 at the Suburban Mazda of Farmington HIlls, my second new car purchase in my life and I was very happy with Zack' I recently purchased a new Mazda CX-5 at the Suburban Mazda of Farmington HIlls, my second new car purchase in my life and I was very happy with Zack's knowledge and attention to detail. If I were to buy a Mazda again, it will be at Suburban. More