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Suburban Mazda of Farmington Hills

Farmington Hills, MI

4.7
606 Reviews
Making the decision to buy a new Mazda is easy to do with our great selection of new Mazda vehicles. After all, each of our new models has head-turning style and tons of features that add to your wonderful driving experience. Farmington Hills drivers demand excellence on the road, and our quality vehicles do not disappoint in any way. From smaller coupes to larger SUVs and many options in between, you can easily find the perfect vehicle to take home when you stop our dealership soon. Remember that we are also your source for affordable financing and excellent vehicle service.
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37911 Grand River Ave

Farmington Hills, MI

48335

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Showing 606 reviews

November 02, 2014

See Whitni Berry at Suburban Nissan of Farmington Hills My daughter desperately needed a car. We were sharing my car and it was getting to be too much. We went everywhere to get her a loan (I don't have ver More

by lamarpatricia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Nov 10, 2014 -

Suburban Mazda of Farmington Hills responded

Thank you for the great feedback! At the end of the day we strive to make sure every customer feels as though they found the perfect vehicle, at the right price, with the best service, and great team to support them down the road. We're glad to hear the Mazda Tribute, and your customer experience met those goals! Enjoy the new vehicle, and we look forward to working with you and your daughter again!

October 16, 2014

Terrible/Rude customer service I leased a brand new 2015 mazda cx-5 2 months ago. A stress fracture appeared on my windshield last night that kept propagating throughout the day. S More

by shabanam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
idrees, Diane Richmond
Oct 30, 2014 -

Suburban Mazda of Farmington Hills responded

We would like to thank you for your valuable feedback. Customer service and satisfaction always has been, and will continue to be our number one priority. We have reviewed your situation with our management team, and will use it as a lesson to continue improving our efforts to provide our customers with excellent service.

October 13, 2014

Great car, smooth purchase experience I had a very positive experience buying my new Mazda 6, thanks especially to my salesman Shane Miller. He was able to line me up with exactly the colo More

by arcret09
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
September 08, 2014

Highly unprofessional! I leased a brand new Mazda 3 2014 with a navigation system two weeks ago, and a week later, I discovered that on the front windscreen there was a sale More

by azkabilal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mark Schankowski, Damon Vasoughi
August 08, 2014

Friendly Sales and Service Sonya and Mark were very patient with me as I went through the process of purchasing a new vehicle. Sonya made it very easy. Whenever I came in for More

by lking334
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sonya Harris
July 30, 2014

Graham Hits It Out Of The Park! I was in the market for a used car, it turned out that I was able to get in a brand new Mazda 3 within my budget after Brian "worked his magic". I wen More

by m1trombley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
July 20, 2014

Great Service from Jaime DePalma Excellent service from Jaime. Helped us select a great vehicle that was in our price range. I would definitely recommend my friends and family to Jaim More

by ryano1686
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaime DePalma
June 24, 2014

Good Experience Purchasing a Used Vehicle Recently, I had a real positive experience purchasing a used vehicle from Suburban Imports of Farmington Hills. The sales consultant I worked with was More

by jafrica
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaime Depalma & David Dowdy
April 15, 2014

Great customer experience Brian was great at explaining the features on the car and worked hard to get us the lowest possible financing option. Everyone was friendly and knowl More

by JoshuaHitchcock
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
April 12, 2014

Mazda3 2011 broken motor mount 2011 Mazda3(Certified Pre-Owned). Bought it less than a month ago. Already had to take the car in 4 times. The very first time the certification said More

by khive
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brian, Aaron
Apr 28, 2014 -

Suburban Mazda of Farmington Hills responded

We're sorry to hear that we were unable to meet your expectations concerning your Mazda, as we've tried to work with you as best we could to address your concerns. Given that we've already replaced the brake pads and rotors, and after several inspections by both service technicians and a manager, did not find any issues with the motor mounts, we are unsure how else we may assist you. However, we do apologize for not submitting your CPO sooner, our General Store Manager was made aware of the problem and made sure that the CPO was then reported. Should you like to speak with her regarding this matter, her name is Christina Tomasino-Rowan and both she and our Service Manager, Jim Ross, may be reached at (248) 471-0800. Thank You.

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