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Suburban Mazda of Troy

Troy, MI

4.4
176 Reviews
About The Suburban Collection The Suburban Collection based in Troy, MI, offers an array of automotive solutions to retail and industry customers throughout Michigan. The company's 70+ year commitment to customer service excellence is backed by a comprehensive selection of brand names, spanning over 35 convenient dealership locations, AAA-approved auto repair, Suburban Auto Parts and eight Suburban Collision Center locations.
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1794 Maplelawn Dr

Troy, MI

48084

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Showing 176 reviews

July 11, 2020

Never had more fun buying a car Dealing with Derrick Walker made the experience great. He found the car I wanted (other Mazda dealerships couldn't (or wouldn't). He is very profess More

by timddennis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derrick Walker, Joe Claiborne
Jul 27, 2020 -

Suburban Mazda of Troy responded

Hi Tim, thank you so much for your positive comments about Suburban Mazda of Troy!

July 09, 2020

1-10-20Ramir was very helpful, professional, and 1-10-20 Ramir was very helpful, professional, and offered great service before & after my vehicle was worked on: Replaced cabin filter, front: seat More

by JoEl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ramir in Service Department
Oct 07, 2020 -

Suburban Mazda of Troy responded

We appreciate your positive review about your recent experience with us!

May 16, 2020

Saw him yell at other staff in the dealership. It was incredibly unprofessional. Didn’t feel comfortable buying from someone like that, so I walked. More

by mazda607
Recommend Dealer
No
Employees Worked With
Douglas St.Louis
Oct 07, 2020 -

Suburban Mazda of Troy responded

We can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described.

November 09, 2019

About a year ago I was in the market for a new car. During my search for the right car, I came to this dealership on 3 separate occasions to test drive vehicles. What I loved about each visit is that M More

by IsaacJ.
Recommend Dealer
Yes
Employees Worked With
Derrick Walker
September 19, 2019

Phenomenal Dealership bec of Salesperson Phill When you have been leasing and buying cars/suvs for over 60 years, because I was lucky my parents got me a car at 16 and I am now 72 - I know a great More

by BarryRBerlin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jermaine Phill, Anthony of Service and all the people that worked on my paperwork and made this deal possible. Please review my paperwork and add their names.
August 21, 2019

Needed a safe affordable car! Maciej “Magic” assisted me in purchasing a certified pre-owned vehicle. I knew which vehicle I wanted to test drive, and when I liked it he showed me More

by Ebuzzard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maciej Niewiarowski, Joe Claiborne
July 19, 2019

Mo Debs & Justin Pantoya were great! :-) After my brother leased his 2019 Jeep Compass from Suburban Jeep in Troy, he told me that I couldn't go wrong with a Suburban dealership. I was on the More

by ninos.shiba
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Pantoya, Mo Debs
February 27, 2019

Service Dept. manager terrible I leased a Mazda 6 in March, 2018. My experience with the Sales Manager Kevin was very positive. He was responsive, courteous and worked with me to a More

by mcb1118
Recommend Dealer
No
Employees Worked With
Amir Chaaban, service manager
December 19, 2018

Very satisfying Justin was very helpful when my daughter came in to look for a car. He wasn't pushy or overbearing. He helped her and I through the entire process a More

by CCEnders7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Pantoya, Joe Claiborne
December 18, 2018

Easy Peasy Getting a new car is always exciting, but the process is something I truly dislike. However my experience at Suburban Imports of Troy made the entire More

by BetsyReynolds
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Pantoya
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