Suburban Nissan of Troy

A helpful dealer who tells thetruth about car prices and financing. Michael was great and the dealership stands behind its products. Additionally the service department (particulary Brian) has gone out financing. Michael was great and the dealership stands behind its products. Additionally the service department (particulary Brian) has gone out of its way to make service accessible and to stand behind the products. Nice job. More

Michael was cery friendly and easy to deal with. He was very eager to answer my questions and arrange things according to my various requests. The dealership is also top notch for service and maintenence a very eager to answer my questions and arrange things according to my various requests. The dealership is also top notch for service and maintenence and are giving me my first oil change for free. They also clean and detail your car for free everytime you bring it in to have work done on it both in side and out. More

When I came into the dealership it was to get information about the cost of leasing a new vehicle and saving money. Little did I know I would be leaving that day with a new vehicle. I am sure the managemen about the cost of leasing a new vehicle and saving money. Little did I know I would be leaving that day with a new vehicle. I am sure the management was pleased that happened. Michael was very friendly and very thorough. He was helpful after I purchased my car when I was having bluetooth problems. It was a very good experience. This is my second car purchase through Suburban Nissan. Suburban was my customer when I worked for Shred-it and I felt that I needed to return the favor. More

Really found the exact car I wanted even though it was not on their lot. I will be back to this dealership for my next lease. I have had 3 Murano's over 7 years and I love them all. I cannot find anyth not on their lot. I will be back to this dealership for my next lease. I have had 3 Murano's over 7 years and I love them all. I cannot find anything to compare at the price. Mike Demas was helpful to us and kept us updated. More

The most important aspect of where I purchase a car is if the dealer is up front with me. When I inquired about a car, it was clear that I did my homework and new the price I should pay. Steve didn't screw the dealer is up front with me. When I inquired about a car, it was clear that I did my homework and new the price I should pay. Steve didn't screw around trying to get me to pay more than I should have. The transaction was effortless and just required me to make a decision on the car I wanted. Other dealers were giving me bad information, quoting me prices using numbers that didn't make sense and then saying, 'oh I forgot about that discount' or something along those lines. Not here. On top of that, the car I wanted was in Cleveland, and they picked it up for me, at no extra cost. More

This dealership i cant recommend i bought a 2006 srt 8 and it was making noises in the front end they said they would repair it.Liers 6 weeks and no repair i had to take it to a dealer in white lake to ge and it was making noises in the front end they said they would repair it.Liers 6 weeks and no repair i had to take it to a dealer in white lake to get it repair they did it in two days please stay away form this dealer rude and liers More

Was all set to trade in my car(owned) for a leased vehicle - I was given one trade-in price for an outright purchase of my car - and a higher price if I bought something else - well, after I thought a vehicle - I was given one trade-in price for an outright purchase of my car - and a higher price if I bought something else - well, after I thought about it - two weeks later I went back to trade in my care and purchase another car and they dropped my trade-in price by $1,500 -- NO DEAL HERE!LOOK ELSEWARE - A Nissan dealership - and they did not even have 1 350z used or new on the lot! More

by far the worst car buying experience i have ever had. the guys at this dealership could care less about their customers. they are all nice and friendly in order to get you into a new car. then you own the guys at this dealership could care less about their customers. they are all nice and friendly in order to get you into a new car. then you own the car, and you have a problem, and all of the sudden they are not your friend anymore. its like hitting a brick wall. i have never met such cold people. there service department is a joke too, filled with a bunch of yoo hoos that could care less about you and your car, let alone their job. honestly, buy your volkswagen somewhere else, avoid this dealership. i have never written anything like this before on the internet. i was so shocked by my experience at Suburban Volkswagen of Troy that i was compelled to warn others before they commit to buying from that dealership. save yourself the agony. More

I had an AWFUL experience purchasing a vehicle through Suburban Volkswagen. During the purchasing process, I had to return to the dealership five separate times to redo paperwork they "messed up". V Suburban Volkswagen. During the purchasing process, I had to return to the dealership five separate times to redo paperwork they "messed up". Visit one: Immediately after purchasing the vehicle, they realize they used the wrong document or something. I'm not sure what they did wrong exactly, they were very unclear on it. They ripped up the original paperwork and had me sign new paperwork. While going through this paperwork, I noticed they did not include the VW Certified Pre-Loved extended warranty line item that had previously been agreed to in our verbal contract and the now ripped-up paperwork. I brought that up and they re-added it. Visit two: Originally they put my financing in through Nissan instead of VW Credit(how does that even HAPPEN?!). Visit three: They said I didn't sign some paper that expressed that I would purchase insurance on the vehicle. That should have been done during the original deal. I didn't want to drive in to resolve their mistake, so I asked if they could mail it to me, they were not willing to do that. I have insurance on the vehicle, for what it's worth, so I'm not sure what good this intent document was. Visit four: Since they put my financing in through Nissan instead of VW originally(it's a VW vehicle! Why would you put it in through Nissan?), I had to return to the dealership to give them my first payment. Visit five: My vehicle's driver side window quit functioning, so I brought it in to their shop for repair. I was informed I did not have VW Certified Pre-Loved. I have paperwork from them that says that I do, but they insist that I only have gap coverage. I still have not resolved this issue. I am infuriated with the service I have received from Suburban VW. I would not recommend purchasing a vehicle from them to anyone. They are incredibly pushy, arrogant, and difficult people who are incompetent at performing the necessities of their job. More

You better stay away from this dealership, go look for deal somewhere else. If you decide to buy vehicle from them be especially careful when you purchasing “certified used car “ 99% of those vehicles deal somewhere else. If you decide to buy vehicle from them be especially careful when you purchasing “certified used car “ 99% of those vehicles were rental vehicles , and some of them were involved in accident .Of course they not going to tell you about and they will not tell you a lot of things .Same happened to me ,I thought I had got a good deal but turn out that car was involved in collision ,and with ton of scratches After two days wanted to exchange car but they (manager Bob, and sales person name Ziad)made even worse deal almost rip me of for $3000. SO AVOID SUBURBAN NISSAN OF TROY MICHIGAN !!!!!!!!! More