Suburban Nissan of Troy - Service Center

On February 6 2013, I experience a car problem when I purchased some gas from a station that had water in it. Within 24 hours of my emergency Amir, John and Chris solved my problem. I greatly appreciat purchased some gas from a station that had water in it. Within 24 hours of my emergency Amir, John and Chris solved my problem. I greatly appreciate the quick turn around response to my call. And the quick discovery of the bad gas in my new car along with the repair. Within 24 hours my car was cleared of its illness and I was back on the road.They even made sure I had the proper paper work to have my money refunded for the bad gas problem. Everything went well!! HATS OFF TO MY DREAM TEAM!!! THANK YOU AMIR, JOHN AND CHRIS Sincerely Marsha Florence More

We came in for an oil change, service was great, we were in and out very quickly. Jamin was very friendly and helpful in answering all our service concerns. in and out very quickly. Jamin was very friendly and helpful in answering all our service concerns. More

Great Experience. Amir was very helpfull and fast. It was easy and convenient and the sales staff, Darren Nitz, that I spoke with was very informative and was able to educate me on all of VW's car lines. was easy and convenient and the sales staff, Darren Nitz, that I spoke with was very informative and was able to educate me on all of VW's car lines. More

This was our first visit to Suburban. We brought in our new Sportwagen for a 90 day courtesy check, as Suburban is closer to our house than the dealership where we bought it. Derek greeted us right away a new Sportwagen for a 90 day courtesy check, as Suburban is closer to our house than the dealership where we bought it. Derek greeted us right away and got the car in to Dan to do the inspection. We couldn't have waited more than 20 minutes when they told us the car was ready. They also replaced one of the plastic cargo dividers that had broken... and they washed the car! Good experience, will definitely go back to Suburban for our next service. More

I needed an oil change and a bulb replaced. Joe (service mngr) was top notch. I recommend seeing joe when you come. Never had a problem with this dealer service area. Joes mechanics found a hose that was mngr) was top notch. I recommend seeing joe when you come. Never had a problem with this dealer service area. Joes mechanics found a hose that was going bad and showed me it. Thank you very much for good service More

Amir really helped me out. He kept me informed of what was going on with my car, and I was in and out within the time frame I was given. Although I had to leave my car for service, he gave me accurate in was going on with my car, and I was in and out within the time frame I was given. Although I had to leave my car for service, he gave me accurate information about when it would be ready. I will definitely do all my service calls with Volkswagen of Troy! More

Detailed introduction on dealing conditions as well as car instructions. Help to match customers requriement. Provide options for my choose. Friendly to me and my family. car instructions. Help to match customers requriement. Provide options for my choose. Friendly to me and my family. More

Outstanding human relations touch. Excellent timely servicing of my vehicle. Fixed it when they said they would, followed up when they said they would, and the vehicle stayed fixed as it should. Bu servicing of my vehicle. Fixed it when they said they would, followed up when they said they would, and the vehicle stayed fixed as it should. But the one extra little thing that figures for nothing but means everything was there. John Haji had that impeccable courtesy and professionalism. More

Brought my car in for some routine service. Ed helped me out tremendously. Great service. Very pleasant experience. Plan to have work done there again. out tremendously. Great service. Very pleasant experience. Plan to have work done there again. More

VW offers with their 3 years, 36000 miles "Carefree" maintenance program, a free 90 days courtesy check up, and 3 free schedule maintenance visits, one per 10k miles. When my 90 days was alm "Carefree" maintenance program, a free 90 days courtesy check up, and 3 free schedule maintenance visits, one per 10k miles. When my 90 days was almost up for my 2011 GTI, I booked an appointment with the Suburban VW of Troy's Service for a 90 days check up, note that I bought the car here, and was pretty happy with their helpful sales staff. The scheduling was fine and got a date that works fine for me. Upon arrival of that day I bring my car to the dealership. The service adviser who I don't know the name, took the key, and checked the mileage. Then promptly returned the key to me. He said that the 90 days inspection has a mileage limit of 3000 miles, and my car at which point had 4500 miles and was over the limit and thus not eligible for the check up. Not knowing the program in detail, but feeling a bit fishy about his claim, I left the dealership. Upon checking on VW.com, the program clearly notes on the site that the program is for cars before 90days or 6000 miles, not 3000 miles. This kind of either ignorant(bad) or deceiving(worse) service adviser is infuriating to a customer who decided to take a chance with VW despite knowing their not-so-stellar record for reliable cars. Fortunately there is another VW dealer in the area who was happy to honor the check up, and have since become my dealer of choice for service visit(one Courtesy check up, one TSB claim, and one schedule maintenance with them now). More