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Suburban Subaru

Troy, MI

4.5
211 Reviews
Welcome to The Suburban Collection. On behalf of our staff, thank you for visiting our website and giving us an opportunity to serve you online. Our commitment to perfection is exceeded only by our commitment to offer you the highest levels of guest satisfaction. Our professional and well-trained staff is ready to assist you with your automotive needs. The Suburban Collection strives hard to make sure each and every one of our guests feels completely satisfied.
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1821 Maplelawn Rd

Troy, MI

48084

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Showing 211 reviews

April 01, 2016

Incredible service! I worked with Dustin in my car purchasing process. He is very patient and nice. He worked very hard to meet all my demands including car model, color, More

by PW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Ciccarelli
Apr 01, 2016 -

Suburban Subaru responded

Thank you for your feedback and congrats on your new 2016 Subaru Forester! We are happy to hear that Dustin could find you the perfect vehicle that fit all your wants and needs! We hope you are loving your new vehicle and we look forward to working with you again!

March 28, 2016

Above and Beyond Ask for Dustin C. he went above and beyond to help us get our 2016 Outback. Made sure to meet our needs. Fast, friendly service. More

by Matt S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Ciccarelli
Mar 28, 2016 -

Suburban Subaru responded

Matt, we are so happy to hear that Dustin went above and beyond for you when purchasing your new 2016 Outback. We hope you are enjoying your new vehicle and we look forward to working with you again!

March 14, 2016

Extraudanary All individuals I came into contact were very pleasant, knowledgable, and easy to negotiate with. I especially appreciated not experiencing typical d More

by cva11intrepid
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Cagle, Brian Plauman
Mar 16, 2016 -

Suburban Subaru responded

Thank you for your feedback! We are pleased to hear that your experience here with James and Brian was so extraordinaire! We want to make sure we provide our customers with great customer service and we are happy they did. We hope to work with you again in the near future!

March 09, 2016

Great service. Great cars. Came in a few weeks ago with hopes of leasing a new Forester, while we ultimately had to pass for financial reasons I wanted to write a review because More

by SurpreL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leon Potts
Mar 09, 2016 -

Suburban Subaru responded

Thank you for your feedback! We are happy to hear that Leon provided you with great customer service that you deserve. We hope to help you find a vehicle in the future, and it was a pleasure working with you!

March 05, 2016

Outstanding Dealership I Paid a visit to Suburban to take a look at a 2016 crosstrek. They didn't have the one I thought I wanted, but Dustin Ciccarelli had a beautiful red More

by MCGramp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Ciccarelli
Mar 07, 2016 -

Suburban Subaru responded

Thank you for your feedback and congrats on your first Subaru! We are so happy to hear that Dustin provided you with the customer service you deserved and could find you a vehicle you loved. We hope you continue to love your new 2016 Crosstrek and we look forward to working with you again!

March 03, 2016

Great Overall Experience - Mike Guido is the BEST! Two weeks ago, my son, Pete and I went looking at used cars for him. He had narrowed down his choice to a handful of nameplates, and I encouraged him More

by SteveK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Guido
Mar 04, 2016 -

Suburban Subaru responded

Steve, thank you for the great feedback! We strive to make sure every customer finds the perfect vehicle, at the right price, and provide the best possible service. We're glad to hear your sons new 2013 Crosstrek and his and yours experience met all of those goals! We hope he enjoys his new vehicle, and we look forward to working with you guys again!

February 27, 2016

Outstanding Subaru dealership! I had leased my previous Subaru, the Crosstrek, from this dealer before and worked with salesperson Dustin Ciccarelli. Dustin and this entire dealers More

by Rob1971
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Ciccarelli
Feb 29, 2016 -

Suburban Subaru responded

Rob, thanks for your feedback! We are happy to hear that your experience with Dustin has been so enjoyable! Customer service is our top priority and it's great you were provided that! We look forward to working with you again and we hope you love your new vehicle!

February 24, 2016

Overall experience at the dealership was good and the staff were friendly. However, they failed to respond to questions a week after I bought the vehicle More

by abcd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Guido, James Cagle
Feb 24, 2016 -

Suburban Subaru responded

It’s always nice to hear from our customers. We are happy to hear you were satisfied with your dealership experience and we look forward to serving you again in the future!

February 24, 2016

had a great experience--looking for our 4th subaru We got our 2011 Subaru here because they were better than Dunning and Glasman in terms of friendliness and fairness..I would say they went out their w More

by Jackrose
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Guido
Feb 26, 2016 -

Suburban Subaru responded

We are so happy to hear that your experience with us was so positive! Customer service is our top priority and it's great we could go the extra mile for you! We hope you are enjoying your new Subaru and we look forward to helping you pick out your new one!

February 05, 2016

Excellent service Good friendly Service. Dustin was very helpful and well prepared. All questions answered in good detail and good discussion followed. Made to feel com More

by sadie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Ciccarelli
Feb 08, 2016 -

Suburban Subaru responded

We always appreciate positive feedback and we are happy to hear Dustin met all of your car shopping needs when you purchased your new vehicle. We look forward to servicing your vehicle and helping you out with the next one!

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