Suburban Subaru

Never do business with this dealer or any Suburban owned I bought a certified used 2012 Subaru Legacy from them on 1/14/16 we agreed on a price and signed the paper work. They realized after everything was I bought a certified used 2012 Subaru Legacy from them on 1/14/16 we agreed on a price and signed the paper work. They realized after everything was signed they had messed up on the plate fee and said they would eat the difference. That night they dropped the price of the car down below what I payed on their website, I thought oh well I screwed up but at least i got a $95 of the difference. About a week later I get a call saying I need to come in and pay $95. Multiple calls from this place. Will Never Ever do business with one of the Suburban dealers Update: Received a call on my voice mail from the general manager saying they owed me an apology. The sales person called later saying I do not owe the money. More

Great Leasing Experience with Brian Plauman and James Cagle My wife and I have had a "Five Star" experience working with Brian on our last three Subaru leases; two Cross-Treks, and our latest, 2016 Outback. Bri My wife and I have had a "Five Star" experience working with Brian on our last three Subaru leases; two Cross-Treks, and our latest, 2016 Outback. Brian is very knowledgeable and easy to work with. Suburban created a nice, no pressure, atmosphere. Everyone, from the Business Manager James, to the Service Technician Deonne, are nice to work with. They addressed all of our issues and concerns, and were very forthright with pricing. We look forward to many years of happy motoring. More

Thank you Dustin for helping me again! In February 2014, Dustin Ciccarelli from Suburban Subaru helped me with professionalism and patience to lease my first Subaru, a 2014 Impreza. Recent In February 2014, Dustin Ciccarelli from Suburban Subaru helped me with professionalism and patience to lease my first Subaru, a 2014 Impreza. Recently, I got mail with the Payment Pull-Ahead Program offer. When I walked in the showroom, Dustin Ciccarelli was at the door as he was "waiting " for me. Courteous and attentive to my request, he helped me again, to lease a 2016 Forester. I needed a bigger car and I am happy with my new acquisition. I would recommend Dustin Ciccarelli from Suburban Subaru. More

Third Subaru from this Dealership - great experience! I received a lease pull-ahead offer in the mail on a Monday and drove off in a new Subaru Impreza Hatchback on a Tuesday. Brian Plauman was the sales I received a lease pull-ahead offer in the mail on a Monday and drove off in a new Subaru Impreza Hatchback on a Tuesday. Brian Plauman was the sales associate who assisted me. He was courteous and professional. I was in & out of the dealership in two hours. I traded in my Outback, as I no longer needed a larger vehicle and am now saving $50 a month. I love my new Impreza - it's fully loaded and has everything I need. I highly recommend this dealership - the entire staff was a pleasure to work with! More

Thank you, Brian, for making our Subaru purchase go smoothly We enjoyed purchasing our newest Forester through Suburban Subaru in Troy. Brian Plauman was the perfect salesperson for us: knowledgeable, personable We enjoyed purchasing our newest Forester through Suburban Subaru in Troy. Brian Plauman was the perfect salesperson for us: knowledgeable, personable, attentive to our needs, and a Navy vet to boot. We plan on returning to Suburban when we purchase our next Forester, and for our maintenance needs. I have to mention Gaspar, who has kept my 11-year-old Forester in great shape. You won't go wrong with Suburban Subaru for purchase and maintenance. More

Ask for Mike-great salesman! My husband and I went to "look" at the Subaru Forester and the Outback. We intended to buy a new vehicle that week and we were torn between a few make My husband and I went to "look" at the Subaru Forester and the Outback. We intended to buy a new vehicle that week and we were torn between a few makes/models. Michael introduced himself as we walked in the showroom and did an excellent job from that moment on in explaining the different features, pros/cons etc. between the two models. He quickly pulled up vehicles for us to drive and compare, never pressured, was knowledgeable and funny too! We bought an Outback that day ( my husband never does this!) The vehicle was prepped and ready to go as promised. Paperwork was prepared and quick ( a real bonus!) I've only driven the Outback a few days but it is awesome and I love it! We highly recommend Mike Guido and Suburban Subaru of Troy. More

No pressure car buying experience This was my first vehicle purchase from Suburban Subaru. The result could not have gone smoother. I was quickly met by Mike Guido in new car sales. This was my first vehicle purchase from Suburban Subaru. The result could not have gone smoother. I was quickly met by Mike Guido in new car sales. Mike is a knowledgeable, friendly salesperson who does not resort to pressure sales tactics. Suburban offers very competitive vehicle and service pricing (below that of other local dealerships considered). The vehicle I purchased is equipped exactly as I wanted. I would recommend anyone in the market for a Subaru to contact Suburban and ask for Mike. More

Every time professional service I am generally not a fan of dealership service having had plenty of bad experiences. That all changed when I tried Suburban for my Subaru when it was I am generally not a fan of dealership service having had plenty of bad experiences. That all changed when I tried Suburban for my Subaru when it was new, 2010, and am still going back for any needed work. More

Great Service! My husband and I needed a new car, and went to Suburban Subaru. Buying a new car is such a big purchase and can be stressful, but our experience with My husband and I needed a new car, and went to Suburban Subaru. Buying a new car is such a big purchase and can be stressful, but our experience with Dustin Ciccarelli was quick, easy and stress free! Thank you for everything, we appreciate it and love our new Crosstrek. More

They made me cry... tears of happiness! This was my first time purchasing a car on my own. I came to Suburban after leaving another Subaru dealership feeling disappointed and discouraged. This was my first time purchasing a car on my own. I came to Suburban after leaving another Subaru dealership feeling disappointed and discouraged. Suburban was different from the beginning. Mike Guido had a "can do" attitude with just about every curve ball I threw at him. From the moment I started talking to him, I felt at ease and much more confident about the entire process. He assured me that I would be able to get a Subaru. Feeling like someone was on my side was really I wanted. Little did I know, I would be driving home in my Subaru that night!! I would HIGHLY recommend going to this dealership, if you are even just considering a new or used vehicle. I knew from the beginning that I wanted my next car to be a Subaru, I just didn't know where I would be getting it from. Now, I know that I will purchase all future cars from Suburban of Troy. And yes, I really did cry when I purchased my Impreza. But I'm happy to say that I was crying tears of joy. Thanks guys!! :) More