Suburban Subaru

Great Overall Experience - Mike Guido is the BEST! Two weeks ago, my son, Pete and I went looking at used cars for him. He had narrowed down his choice to a handful of nameplates, and I encouraged him Two weeks ago, my son, Pete and I went looking at used cars for him. He had narrowed down his choice to a handful of nameplates, and I encouraged him to look into Subaru first. We met Michael Guido, who listened carefully to the parameters Peter set out - price, size, his driving style, etc. Mike made a few suggestions, and the one that really lit my son up was a 2013 Crosstrek in HIS favorite shade of blue. As soon as he drove it off the lot onto Maplelawn, I knew he was hooked. There was no need to test drive any other vehicles. Mike worked hard to find appropriate financing for my son, suggestion several options, and was very helpful in getting Pete everything he needed to close the deal and be happy with his new car. At no time did Mike apply any pressure, was not pushy nor was he impatient. I've owned two Subarus over the years, but am currently leasing another nameplate. I'm thinking of flipping to an Outback, and I know right where I'll go. I recommend Mike and Suburban Subaru highly! More

Outstanding Subaru dealership! I had leased my previous Subaru, the Crosstrek, from this dealer before and worked with salesperson Dustin Ciccarelli. Dustin and this entire dealers I had leased my previous Subaru, the Crosstrek, from this dealer before and worked with salesperson Dustin Ciccarelli. Dustin and this entire dealership are fantastic to work with. They make the entire buying process easy and not at all a chore to get through. Plus, working with them I know I get the best deal as they are open and honest about everything. I would highly recommend anyone looking to buy a new or used Subaru to work with this dealership, and Dustin specifically is great. More

Overall experience at the dealership was good and the staff were friendly. However, they failed to respond to questions a week after I bought the vehicle and the staff were friendly. However, they failed to respond to questions a week after I bought the vehicle More

had a great experience--looking for our 4th subaru We got our 2011 Subaru here because they were better than Dunning and Glasman in terms of friendliness and fairness..I would say they went out their w We got our 2011 Subaru here because they were better than Dunning and Glasman in terms of friendliness and fairness..I would say they went out their way and so did I (we are from ypsi). Now I'm thinking about buying another outback for my wife and giving the old one to my son. I recently learned about the VIP program for AAAS members--2% below invoice, no haggle required! Does Suburban participate? ..I'm hoping they say yes. More

Excellent service Good friendly Service. Dustin was very helpful and well prepared. All questions answered in good detail and good discussion followed. Made to feel com Good friendly Service. Dustin was very helpful and well prepared. All questions answered in good detail and good discussion followed. Made to feel comfortable with the new lease. More

Great Leasing Experience with Brian Plauman and James Cagle My wife and I have had a "Five Star" experience working with Brian on our last three Subaru leases; two Cross-Treks, and our latest, 2016 Outback. Bri My wife and I have had a "Five Star" experience working with Brian on our last three Subaru leases; two Cross-Treks, and our latest, 2016 Outback. Brian is very knowledgeable and easy to work with. Suburban created a nice, no pressure, atmosphere. Everyone, from the Business Manager James, to the Service Technician Deonne, are nice to work with. They addressed all of our issues and concerns, and were very forthright with pricing. We look forward to many years of happy motoring. More

Never do business with this dealer or any Suburban owned I bought a certified used 2012 Subaru Legacy from them on 1/14/16 we agreed on a price and signed the paper work. They realized after everything was I bought a certified used 2012 Subaru Legacy from them on 1/14/16 we agreed on a price and signed the paper work. They realized after everything was signed they had messed up on the plate fee and said they would eat the difference. That night they dropped the price of the car down below what I payed on their website, I thought oh well I screwed up but at least i got a $95 of the difference. About a week later I get a call saying I need to come in and pay $95. Multiple calls from this place. Will Never Ever do business with one of the Suburban dealers Update: Received a call on my voice mail from the general manager saying they owed me an apology. The sales person called later saying I do not owe the money. More

Thank you Dustin for helping me again! In February 2014, Dustin Ciccarelli from Suburban Subaru helped me with professionalism and patience to lease my first Subaru, a 2014 Impreza. Recent In February 2014, Dustin Ciccarelli from Suburban Subaru helped me with professionalism and patience to lease my first Subaru, a 2014 Impreza. Recently, I got mail with the Payment Pull-Ahead Program offer. When I walked in the showroom, Dustin Ciccarelli was at the door as he was "waiting " for me. Courteous and attentive to my request, he helped me again, to lease a 2016 Forester. I needed a bigger car and I am happy with my new acquisition. I would recommend Dustin Ciccarelli from Suburban Subaru. More

Third Subaru from this Dealership - great experience! I received a lease pull-ahead offer in the mail on a Monday and drove off in a new Subaru Impreza Hatchback on a Tuesday. Brian Plauman was the sales I received a lease pull-ahead offer in the mail on a Monday and drove off in a new Subaru Impreza Hatchback on a Tuesday. Brian Plauman was the sales associate who assisted me. He was courteous and professional. I was in & out of the dealership in two hours. I traded in my Outback, as I no longer needed a larger vehicle and am now saving $50 a month. I love my new Impreza - it's fully loaded and has everything I need. I highly recommend this dealership - the entire staff was a pleasure to work with! More

Thank you, Brian, for making our Subaru purchase go smoothly We enjoyed purchasing our newest Forester through Suburban Subaru in Troy. Brian Plauman was the perfect salesperson for us: knowledgeable, personable We enjoyed purchasing our newest Forester through Suburban Subaru in Troy. Brian Plauman was the perfect salesperson for us: knowledgeable, personable, attentive to our needs, and a Navy vet to boot. We plan on returning to Suburban when we purchase our next Forester, and for our maintenance needs. I have to mention Gaspar, who has kept my 11-year-old Forester in great shape. You won't go wrong with Suburban Subaru for purchase and maintenance. More