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Suburban Subaru
Troy, MI
187 Reviews
Welcome to The Suburban Collection. On behalf of our staff, thank you for visiting our website and giving us an opportunity to serve you online. Our commitment to perfection is exceeded only by our commitment to offer you the highest levels of guest satisfaction.
Our professional and well-trained staff is ready to assist you with your automotive needs. The Suburban Collection strives hard to make sure each and every one of our guests feels completely satisfied.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 187 reviews
September 28, 2015
Hoping I can buy a car! I emailed a inquiry on 3 cars. because a former employee referred me, they will not help. Thanks a lot Subaru! Now we are both embarassed! I emailed a inquiry on 3 cars. because a former employee referred me, they will not help. Thanks a lot Subaru! Now we are both embarassed! More
by Suburbansubarusucks
Employees Worked With
Brett Johnson, Leon Potts
Helpful August 20, 2015
Easy, straightforward car purchase. Shopped around a bit at the local Subaru dealerships and Brian Plauman at Suburban Subaru was by far the most helpful and respectful. He was easy to Shopped around a bit at the local Subaru dealerships and Brian Plauman at Suburban Subaru was by far the most helpful and respectful. He was easy to work with and was patient with my questions. I would highly recommend working with him to anyone looking to purchase a Subaru. More
by FordFiestaFest
Employees Worked With
Brian Plauman
July 31, 2015
Second Subaru in 14 months......... Second Subaru in 14 months and both experiences were great! Brian Plauman did a fantastic job with his low pressure style and knowledge of the Subaru Second Subaru in 14 months and both experiences were great! Brian Plauman did a fantastic job with his low pressure style and knowledge of the Subaru line. Working with James for the second time was also a great experience. I have, and will continue to recommend the Subura name and this dealership in particular to friends, family and coworkers. More
by Richie
Employees Worked With
Brian Plauman
July 15, 2015
New car The most patient and knowledgeable team of professionals I have worked with. I would recommend this dealership to anyone! I just bought my second car The most patient and knowledgeable team of professionals I have worked with. I would recommend this dealership to anyone! I just bought my second car from Dustin and their team and I have so much confidence in their vehicles I would buy another! Service is always fast, but thorough, sales team is patient and accommodating, and I know my family is safe in a Subaru. They live up to their reputation as the best in the business! Thank you to everyone at the Troy Subaru dealership! More
by lily92686
Employees Worked With
Rick (financing), Dustin Ciccarelli
June 24, 2015
caring and helpfull I was impressed with all the employees I came in contact with, they were helpful and very friendly and very knowledgeable The service departmen I was impressed with all the employees I came in contact with, they were helpful and very friendly and very knowledgeable The service department was also outstanding.. More
by silverstreak
Employees Worked With
Brian Plauman, Leon Potts, James Cagle
June 19, 2015
Wonderful! I took my car in for repair and my wait was about an hour. Al Guthre was very friendly and knowledgeable about my vehicle. It was nice to see my sa I took my car in for repair and my wait was about an hour. Al Guthre was very friendly and knowledgeable about my vehicle. It was nice to see my salesman, Dustin, again. This is my first Subaru and i love my vehicle. I refer this dealership to friends and anyone who asks me about my car. More
by Shiba901
Employees Worked With
Al Guthre, Dustin Ciccarelli
June 15, 2015
Painless and straightforward. Sales experience was great, no pressure. Brian Plauman is fantastic to deal with. Our third Subaru from Suburban, and counting. Service center is also Sales experience was great, no pressure. Brian Plauman is fantastic to deal with. Our third Subaru from Suburban, and counting. Service center is also straight forward to deal with. They listen to your concerns and take care of them. More
by ClassAct4
Employees Worked With
Brian Plauman
June 09, 2015
Straightforward and accommodating I came in and told Brian what I wanted. He did a search, found the car I was looking for, and gave me a fair price (below every other dealership I ha I came in and told Brian what I wanted. He did a search, found the car I was looking for, and gave me a fair price (below every other dealership I had checked with, which were several). When I made the decision to purchase the car the vehicle I was interested in was no longer available, however they found another vehicle I was also happy with, got the vehicle delivered to the dealership promptly, and had it ready for me to drive off the lot in no time. All in all one of the best experiences I've ever had purchasing a car. I appreciated that they were straightforward and honest throughout the process. It was also nice of James to come over and say hello and introduce himself. Both gentlemen are the definition of professional. More
by tjp
Employees Worked With
Brian Plauman, James Cagle
May 30, 2015
Combative, Unprofessional, Unorganized I worked with 8 dealerships on this sale of which Suburban was the most combative. Suburban incorrectly completed my paperwork and was misleading on p I worked with 8 dealerships on this sale of which Suburban was the most combative. Suburban incorrectly completed my paperwork and was misleading on price. More
by annemacf
Employees Worked With
James Cagle
May 29, 2015
Quick and pleasant Was in and out for what I needed everyone was pleasant and I will go back for any future needs I recommend everyone with subarus go there Was in and out for what I needed everyone was pleasant and I will go back for any future needs I recommend everyone with subarus go there More
by Dubbs123
Employees Worked With
Artur Zmiyov
