Suburban Subaru

AVOID THIS DEALERSHIP AT ALL COSTS --- SALES ORIGINALLY WAS GREAT. POOR AND UNPROFESSIONAL SERVICE WHO CHANGES THEIR STORY AFTER KEEPING YOUR VEHICLE FOR AN ENTIRE WEEK LONGER THAN NECESSARY. THEY'RE U WAS GREAT. POOR AND UNPROFESSIONAL SERVICE WHO CHANGES THEIR STORY AFTER KEEPING YOUR VEHICLE FOR AN ENTIRE WEEK LONGER THAN NECESSARY. THEY'RE UNWILLING TO EVEN WORK WITH SUBARU OF AMERICA! - I purchased a 2008 STI with a Gold Plus 70,000 mile extended warranty that cost an additional $2,305 up front. - I also spent another $695 on your road hazard tire and wheel protection plan. - I took possession of my vehicle on 12/04/2008 and my first payment was not until 3/18/2009 - On 3/22/2012, I brought my STI in for its 30K mile scheduled maintenance. I told Jeff my brakes were making grinding noises on the front passenger side. He ran my warranty info and told me my 3 year warranty was up, expiring in December 4th, 2011. I didn't realize that at the time because the dealership deferred my payments until 3/18/2011 which 3 years later I thought was my purchase date. I do understand even with this logic I would be 4 days late on warranty. I was also well under the 36k miles. I didn't realize the 3 years was so important because when I purchased the car the financial advisor sold me on this Gold Plus 70k 6 year warranty and how it is so comprehensive. I understand I should have read all the fine print . - I tried to work with the service department, specifically Jeff, and explain the situation. I agreed only to paying the $700 for the 30K maintenance and Jeff would then call me to tell me what the additional costs would be for my brakes which had just recently begun to go bad. - My wife, mother and I were in the same day for service on my mother's vehicle and her service was 100% covered under warranty. As we were leaving the service area, where we were just informed that her car passed their inspection and was "in the green", I was not yet in the vehicle and noticed her tail light was out. Jeff's shift was almost over and Christine was called over to take my mother's car back to service to fix the tail light while we stood outside and waited. - During my time at the dealership on 3/22, I asked Jeff if he had an estimate on my car yet and he did not. - On Friday 3/23/2012, when Jeff called to give me the prices, he informed me that my front rotors and pads were bad and that my voltage was low on my battery. He quoted me a price of $1900 for the brakes only. - I told him I'd call SOA [Subaru of America] to see if they would help me out and get back to him. - I spoke with Grant at SOA who called Jeff to try and work something out for me. They were more than willing to assist me due to the fact I have been keeping up on the Subaru regular maintenance. - When Grant called me back, he said that the dealership was unwilling to work with him, but SOA was willing to offer me a $500 courtesy check if I got my brakes fixed through Subaru. He told me due to the fact that the dealership was unwilling to work with SOA I would have to pay for the service in full and then they would sent me the check. During this conversation, Grant also said that Jeff had hurried him off the phone saying they were probably busy that day. - I told Jeff I'd be taking my car elsewhere for brake service and to only do the $700 maintenance we had initially agreed upon. - At 4:31 on 3/23, Jeff called to inform me that my car was done and I could pick it up before 6:00pm when the service center closed. - Due to the late time of the call, it was not feasible for me to get my car on 3/23. I checked the website hours [http://www.suburbansubarutroy.com/service/index.htm] which states that the service department is open on Saturday until 3:00 - I drove from Sterling Heights to your service center in Troy this morning only to find out it was closed. - On 3/24, after traveling to the closed service department, I explained the situation to the sales department and they convinced me to leave my car with them and they'd call me Monday afternoon with a solution. Today is Wednesday and I still don't have a car. They've been saying all week that they'll work with me to get it covered. They have now had my car for 5 extra days and now all the sudden, it is contigent upon my mom purchasing a vehicle for me to receive any sort of compensation / credit toward any repairs I may choose to do there. More

I had a wonderful experience while getting my car. Alissa had a lot of interesting things to tell us about our car, and she got us really excited for it. She was very excited for us, and she was really upbea had a lot of interesting things to tell us about our car, and she got us really excited for it. She was very excited for us, and she was really upbeat and fun. She let us in on some secrets about the car, and she really made us feel welcome and prepared. More

This was our first experience with new car purchase and it was great! Alissa answered a million of our questions, was very patient with us and passion about Subarus. We came just to check out new Foreste it was great! Alissa answered a million of our questions, was very patient with us and passion about Subarus. We came just to check out new Forester and were driving back home in our own one. We've got the car we wanted with extras we wanted and nothing we did not want. Will highly recommend this dealership and Alissa. More

Alissa and Stacy actually managed to make buying a new car fun! Alissa is a total Subaru geek and obviously loves her job. She is knowledgeable, credible and totally intent on good customer service. Even car fun! Alissa is a total Subaru geek and obviously loves her job. She is knowledgeable, credible and totally intent on good customer service. Even though the dealership is low on stock due to the earthquake and tsunami in Japan, she worked to get me into a car that I wanted and could feel good about getting the best price on. Stacy took the time to listen to me about how I wanted to finance the car. She even devised a better overall payment plan by making some suggestions that saved me money and still allowed me to purchase the car on that day. Overall, I'd buy another car from this team in a heartbeat! More

Alissa was great to work with. She knew her job ,and she liked what she was doing.She made it very easy to buy the car I wanted . I highly recommend this dealership and Alissa. thank you Dale Kaska liked what she was doing.She made it very easy to buy the car I wanted . I highly recommend this dealership and Alissa. thank you Dale Kaska More

alissa worked very hard to find the vehicle I wanted. Within one year went back to her and now have TWO Subaru in my name. Can't give a better "thumbs-up" than to go back for a second vehicle in the driv Within one year went back to her and now have TWO Subaru in my name. Can't give a better "thumbs-up" than to go back for a second vehicle in the driveway in less than a year. It was that easy!! More

We have purchased 2 Outbacks from Alissa Hubbarth and HIGHLY recommend her. Our first experience was working w/her on a trade-in and purchase of an 09 Outback. She is a pleasure to deal with, extremely HIGHLY recommend her. Our first experience was working w/her on a trade-in and purchase of an 09 Outback. She is a pleasure to deal with, extremely knowledgeable, professional and passionate about her products. Even after moving to northern Michigan, we returned to Troy to purchase our 2010 Outback from Alissa. Having leased and purchased many vehicles over the past 30+ years, I can honestly say she's great. I highly recommend her to anyone in the market for a Subaru, no matter where in Michigan he/she may live. Joanne More

I have leased one Subaru and bought another one from Suburban Subaru in Troy, and Alissa Hubbarth was the sales person I worked with both times and I couldn’t be any happier with the service I received Suburban Subaru in Troy, and Alissa Hubbarth was the sales person I worked with both times and I couldn’t be any happier with the service I received from her. She made the process very easy and less scary than it is when you are buying your first car. She also helped me to see the difference between Subarus and the competition and wasn’t biased. Alissa was honest and up front about everything that had to do with the process of buying the vehicle. She is also very knowledgeable about not only the vehicles, but also about what the Subaru brand stands for. I would highly recommend Alissa and this dealership if you are in the market for a new or used Subaru. More

We have always been very impressed with the level of personal attention we have been giving by Alissa when leasing our cars. She has always gone the extra mile to make sure we have the best choices/pric personal attention we have been giving by Alissa when leasing our cars. She has always gone the extra mile to make sure we have the best choices/prices available to us and has always made herself completely available to us whenever we have needed her. More

When you walk in the door you may be greeted, or you may not. That's generally the case. More often than not you'll be left to stand around wondering where someone is at to help you. I've been in several not. That's generally the case. More often than not you'll be left to stand around wondering where someone is at to help you. I've been in several times for maintenance and to purchase a vehicle, and I stopped going when I figured out the trend of poor customer service and a lack of knowledge/organization. I asked several times two managers to explain the coverage on my vehicle, though I received two different answers and neither of which would put it on paper for my records. I'd stay away and make a drive to another dealership as it feels that something shady is going on here. More