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Suburban Toyota of Troy
Troy, MI
1,182 Reviews
"From your first car to your dream car and everything in between."
Suburban Toyota is the only back to back to back Toyota President's Award winner in Oakland County for the last 3 years. This is an award given to the best dealers in customer satisfaction and retention. Which probably explains why we were the number one volume dealer in Metro Detroit in 2018! This means you can purchase or service with us and be completely confident of the experience you will have. We are a 25 minute drive from anywhere in the metro area and have over 600 new and pre-owned vehicles to choose from. Our motto is "Our Family Serving Yours." Please come by and find out how.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,182 reviews
August 25, 2006
We came in previously financed and this guy was an unimaginable jerk about that. He tried every manipulative, coersive, underhanded trick in the book to intimidate us into using his financing. H unimaginable jerk about that. He tried every manipulative, coersive, underhanded trick in the book to intimidate us into using his financing. He treated us like we were common criminals because we came in with a check from a financing company---first claiming he'd never heard of them, then telling us that someone at the dealership had been stiffed by them. Get your lies straight, buddy. He asked us threatening and intrusive questions about our finances and credit, though we had already explained MULTIPLE times that we were not interested in his financing. Then he walked away, saying he needed to "make some calls" and left us sitting there for an HOUR and a HALF. It was the classic "cool down" move they talk about on Edmunds. If anyone else in the state had had our car, we would have gladly dropped this dealership like a hot potato. As it stood, despite the fact that everyone I know who has used the same place to finance has gone home the same day, he forced us to go home in our old car, which had to have dealer plates put on it. He tried to make us feel guilty, as though we were putting him through some sort of ordeal, though he was doing the exact same thing he does with every single person who purchases a vehicle there. I talked to our financer the next day, and they said he hadn't faxed them everything they needed. When they finally had all our paperwork (2 days later), I called the financer again to see if they'd sent the okay to Ray, who had claimed he would call us "immediately." They said they'd called him hours before. When I called him he immediately blatently lied and said he'd been calling and calling them, whined about them supposedly being rude to him, and said he hadn't heard a peep from them about the status of our check. I told him I'd just spoken to them, and they said they called him hours before, and he blustered and got defensive, saying maybe they left a voicemail. He put me on hold for all of three seconds, and flipped back over to say he guessed they'd called. "Congratulations," he grumbled, "I guess you can pick up your car." Working with this man was an absolute NIGHTMARE, and I recommend people run, screaming, if there is any chance you will end up dealing with him in any capacity. I hope we never have to suffer through that sort of abuse again. More
by sh1768
Employees Worked With
Ray - financing
Helpful January 26, 2005
I would never recommend this dealer to anyone, they are not willing to give a price quote on a car that I was planning to purchase...they said that they will give the best price of all the toyota dealers, not willing to give a price quote on a car that I was planning to purchase...they said that they will give the best price of all the toyota dealers, and they tried to force me to purchase the car from them without even offering a test drive again they will not give me a quote....hmm a little fishy. The sales rep. is too too too pushy. A warning they will try to double team you with 2 sales reps. DON'T BE INTIMEDATED just walk away, there are a lot of dealers in MI. What out for thier techniques as they are/or think they slick. More
by jaydunn
Employees Worked With
Jason F. Canty & Frank
