Suburban Toyota of Troy

Clean, friendly, courteous and efficient with the time it took to change my oil and air filter while I waited for the first time! took to change my oil and air filter while I waited for the first time! More

Promptly addressed everything. Also fulfilled the items requested for. The waiting area is nice also. Also fulfilled the items requested for. The waiting area is nice also. More

Profession, welcoming. Clearly stated what they going to do and cost. Made valuable suggestions Overall a satisfactory experience Clearly stated what they going to do and cost. Made valuable suggestions Overall a satisfactory experience More

Very good rating for the service and support at this dealership. Staff is professional and courteous. Waiting room is comfortable. dealership. Staff is professional and courteous. Waiting room is comfortable. More

Great service - excellent communication, support and follow-up. Deciding to wait in the lounge is pleasant. Detailed understanding of process and recommendations are clear. follow-up. Deciding to wait in the lounge is pleasant. Detailed understanding of process and recommendations are clear. More

Brandon H was my salesman. He was very professional and polite,not a high pressure salesman. He found the vehicle I wanted without trying to upsell me like other dealerships. He was very professional and polite,not a high pressure salesman. He found the vehicle I wanted without trying to upsell me like other dealerships. More

I received the best service and consideration by the sales team. I was unsure of the vehicle I wanted to purchase. Tom gave me options of all their products and mentioned others outside of their brand sales team. I was unsure of the vehicle I wanted to purchase. Tom gave me options of all their products and mentioned others outside of their brand for me to consider. After researching and test driving several cars both at Toyota and other dealerships, I came back to Toyota and purchased a Highlander. Thanks to Tom for listening to my car needs and giving me the opportunity to shop in a low pressure environment. I am very happy with my Toyota Highlander. Darius was a pleasure to work with in financing. He answered all my questions and made the process seamless. Brandon reviewed all of the functions and technology in my new vehicle until I was comfortable. Cornelius from service was a pleasure to meet. I look forward to working with him in the future. Overall a five star experience. More

My service experience to bring my Tundra in was seamless compared to the headaches in trying to even set up a service appointment with Lofontaine Toyota where I purchased the truck from. Cornelius was very compared to the headaches in trying to even set up a service appointment with Lofontaine Toyota where I purchased the truck from. Cornelius was very thorough and polite to work with. Truck was done in a very timely manner with professionalism. One part had to be ordered for my back seat and will be repaired at a later date. I will be coming back for future visits. Great job. We purchased multiple vehicles from Suburban and will continue to in the future as well. Sorry I couldn’t buy the truck from Suburban. Thank you for a great experience More

Great service. I was able to wait in the hall and work was complete quickly. I was able to wait in the hall and work was complete quickly. More

Damon is always helpful and the service team takes pride in keeping my Rav 4 in great condition. in keeping my Rav 4 in great condition. More