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Suburban Toyota of Troy
Troy, MI
1,184 Reviews
"From your first car to your dream car and everything in between."
Suburban Toyota is the only back to back to back Toyota President's Award winner in Oakland County for the last 3 years. This is an award given to the best dealers in customer satisfaction and retention. Which probably explains why we were the number one volume dealer in Metro Detroit in 2018! This means you can purchase or service with us and be completely confident of the experience you will have. We are a 25 minute drive from anywhere in the metro area and have over 600 new and pre-owned vehicles to choose from. Our motto is "Our Family Serving Yours." Please come by and find out how.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,184 reviews
March 20, 2017
Excellent experience in every way!! Three years ago I leased a 2014 Corolla from Toyota and worked with Leng Huang. This was my first experience with Toyota and I was thrilled!! Leng was Three years ago I leased a 2014 Corolla from Toyota and worked with Leng Huang. This was my first experience with Toyota and I was thrilled!! Leng was very professional, warm and helpful, and went out of her way to make this good experience for me. After 3 years of leasing my car, I returned to see Leng about purchasing the car and again, she did an outstanding job of helping me. Leng is a wonderful salesperson!! More
by chloejane39
Employees Worked With
Helpful March 10, 2017
Excellent and Quick Process Ray Sadler is a really knowledgeable agent. He guided me very well. Even about the warranty. This was my first time buying. I just wanted to have anot Ray Sadler is a really knowledgeable agent. He guided me very well. Even about the warranty. This was my first time buying. I just wanted to have another go for the APR and do it with some other bank but they provided me with a good rate. It is not ideal but a good rate. The manager told me that you can always refinance your auto loan. So I would try to do it in 6 Months as I have a good credit score and with Auto history putting Cherry on the cake I will be getting my desired rate. The finance manager was very friendly also and I felt confident in doing deal with Ray and Stu. I just bought the vehicle and I hope I have made a good deal. More
by Zee
Employees Worked With
Stuart Smith, Ray Sadler
March 10, 2017
Very Professional Everybody was extremely polite and professional and treated my wife & I with respect. Our Salesman Ray Sadler, and the finance manager Stewart were am Everybody was extremely polite and professional and treated my wife & I with respect. Our Salesman Ray Sadler, and the finance manager Stewart were among the best there! Extremely friendly and personable. On the other side, however, one manager (couldn't ID from photos below) was severely criticizing Leng Huang and while he wasn't yelling, he gave her a dressing down that she should never, NEVER have to take, just for parking a car in the wrong place. I felt so bad for her!!! To take this sort of an xxx Chewing, in public, in front of customers must've been humiliating! His actions were extremely unprofessional, I don't care where she parked a car!!! More
by MEJuppe
Employees Worked With
Stuart Smith, Ray Sadler
March 09, 2017
First time buying from a dealership and I'm so happy! I cannot express how pleased I am with my first car buying experience from a dealership. Peggy took such great care of me. She was patient and underst I cannot express how pleased I am with my first car buying experience from a dealership. Peggy took such great care of me. She was patient and understanding. Ultimately in the end I got an amazing deal on a beautiful car. I left stress and anxiety free! I couldn't be happier with the decision I made. Peggy your the best! Thank you!! More
by monica m raudenbush
Employees Worked With
Margaret (Peggy) Beattie
March 05, 2017
Perfect Experience I couldn't be happier with how I was treated in acquiring my new Toyota. Everything along the way from order to deliver went exactly as I'd been told I couldn't be happier with how I was treated in acquiring my new Toyota. Everything along the way from order to deliver went exactly as I'd been told without any surprises or deviations. There were no last minute changes and better: Ray went out of his way to set the expectation throughout the buying experience and then he beat them! This is my first Toyota after BMWs, Infiniti, and Jeeps. I've never had such a positive experience. I also love the vehicle! Wow. Mike -- the business manager -- made the paperwork part of the process effortless as well. That's a first! Great dealership. More
by Jack from Dexter
Employees Worked With
Mike Talampas, Ray Sadler
March 01, 2017
Ray Sadler I was very impressed with the easy-going and very well informed salesman, RAY SADLER. He made the whole process of buying a 2015 Yaris, with only 63 I was very impressed with the easy-going and very well informed salesman, RAY SADLER. He made the whole process of buying a 2015 Yaris, with only 63 miles stress-free. He pointed me to a very rare bargain. More
by Dorothy Jones
Employees Worked With
Mike Talampas, Ray Sadler
February 28, 2017
RIPPED OFF BY MIKE TALAMPAS AND MANAGMENT I'm waiting for a refund since November 30th 2016 from MIKE TALAMPAS still have not received it they are rip offs, BEWARE, DOES NOT RETURN CALLS. TODA I'm waiting for a refund since November 30th 2016 from MIKE TALAMPAS still have not received it they are rip offs, BEWARE, DOES NOT RETURN CALLS. TODAY IS 2/28/2017 More
by Andrea C.
February 22, 2017
Salesperson Lied to us My husband and I went to Suburban Toyota on Saturday 2-18-17 to test drive the new Prius Plug in Prime which this dealership had in Red. When we arriv My husband and I went to Suburban Toyota on Saturday 2-18-17 to test drive the new Prius Plug in Prime which this dealership had in Red. When we arrived at the dealership we were handed over to Lazer Volaj, as our original salesperson was busy. Once we completed the test drive we came back inside to discuss the car and we let Lazer know that we wanted the Plug in Prime in Blue. He asked if we would take Red which was in stock and we said no that we were set on the Blue color. He looked to see if there were some blue Plug in Prius' and the closest one he found was in New York but he said that dealers wouldn't trade since most had only one in stock. We asked if we could order one and how long it would take if we did. Lazer said we could and that it would take 6-8 weeks. We asked him if we could get an out the door price and print out so we could shop around some more. He left us to get the print out and when he came back he stated that he spoke to his Manager and was just informed that the Plug in Prime was not available in all 50 states and that they could not order them. That the only way to get one would be to buy the Red one they had in stock or go to California or Arizona. My husband asked him if that was true because Toyota had stated that the 2017 Plug in Prius would be released in all 50 states. He said that it was a shock to him and that the only reason the dealership had the Red one was because a sister dealership in New York traded with them. He asked us if we wanted the Red one and we said no, that if they could not order us the Blue Plug in Prius we would just buy a different car. We then left the dealership and started calling other Toyota dealerships in the area. We called the nearest 4 dealerships and they all said they could order Plug in Primes and that they currently have some on order. I called Suburban Toyota to speak with the General Manager and had to leave a message explaining that we were lied to by our salesperson, that Plug in Prius weren't released in all 50 states. I also stated that we would not coming back to their dealership and will be buying our Plug in Prime elsewhere. I have yet to hear back from him. More
by Amanda
Employees Worked With
February 15, 2017
Scott Rocks! Scott is a good, honest and trustworthy professional! I'm glad I had the pleasure of working with him. He blessed our family and is always available i Scott is a good, honest and trustworthy professional! I'm glad I had the pleasure of working with him. He blessed our family and is always available if we need support or feedback. More
by ShannaSansom
Employees Worked With
Scott Tekely
February 09, 2017
"Turned in my lease and purchase that vehicle" I had the pleasure of doing business with Ray Sadler when purchasing my Avalon. He was extremely helpful throughout the entire process. They welcome I had the pleasure of doing business with Ray Sadler when purchasing my Avalon. He was extremely helpful throughout the entire process. They welcome you and explain all the details really well. More
by Gerald Berry
Employees Worked With
Stuart Smith, Ray Sadler
