Suburban Volkswagen of Farmington Hills

Derrick was super helpful through the whole sales process - from locating the exact vehicle to the final delivery. - from locating the exact vehicle to the final delivery. More

Derrick was seriously the greatest! Thank you so much for making my car buying experience so easy and stress free. He is super knowledgeable, quick, and just overall amazing to work wit Thank you so much for making my car buying experience so easy and stress free. He is super knowledgeable, quick, and just overall amazing to work with. I couldn’t have asked for a better salesman, he was the best! More

Derrick was very helpful in obtaining the exact car that I wanted. He communicated with me and was available when I had questions. I wanted. He communicated with me and was available when I had questions. More

Derrick was the best salesperson I've ever came across I haven't bought a new car in over 15 years, and I was lucky enough to have Derrick do the honors in assisting me. He was knowledgeable, patient, didn' haven't bought a new car in over 15 years, and I was lucky enough to have Derrick do the honors in assisting me. He was knowledgeable, patient, didn't pressure me into doing anything I didn't want to do and on top of that we got it done all over the phone in 1 day! It was an all-around great experience and from start to finish! More

Derrick was very helpful and found the car we wanted! He was available all the time and treated us very professionally, helping us to have the best experience possible. He was available all the time and treated us very professionally, helping us to have the best experience possible. More

Derrick was a pleasure to work with he helped us find the perfect vehicle for my daughter within our price range that she loves. perfect vehicle for my daughter within our price range that she loves. More

I recently purchased a used 2018 Mercedes GLE 350 and had a fantastic experience. Sam, my salesman, was professional and made the process smooth from start to finish. The administrative assistant Alissa who a fantastic experience. Sam, my salesman, was professional and made the process smooth from start to finish. The administrative assistant Alissa who handled our calls and texts was also excellent—very responsive and helpful. The car itself was spotless, came with brand new tires, and all the fluids were inspected (many even replaced), which gave me extra peace of mind. We were in and out of the dealership quickly, and the entire process was seamless. Everyone we worked with was kind and welcoming. Highly recommend! More

Honestly, I didn't get to see much of the dealership. I went in, talked to Bill who took me for a ride and I was sold. I did already know what I wanted. He made the process very easy in procuring the car I went in, talked to Bill who took me for a ride and I was sold. I did already know what I wanted. He made the process very easy in procuring the car. More

Mike and his staff made our car-buying experience easy and enjoyable!! Customer service was 11 out of 10! He was knowledgeable, honest, and transparent. He secured the best interest rate for us. I will and enjoyable!! Customer service was 11 out of 10! He was knowledgeable, honest, and transparent. He secured the best interest rate for us. I will go back to Mike and Suburban VW Farmington Hills for our next purchase! More

Updated review: While it took some effort on my part, the general manager was willing to ensure the cost of the repair to my 2025 GLI was covered. While I'm still not particularly pleased with Keith Haverty general manager was willing to ensure the cost of the repair to my 2025 GLI was covered. While I'm still not particularly pleased with Keith Haverty's customer service mentality, my experience with everyone else at the dealership has been stellar in both sales and service. Overall, the sales experience was fantastic. Derrick and Kevin were very helpful, professional, and honest. Alex and Derek in the service department were also very helpful and I felt really taken care of by all of them. My previous experiences with the service department with my prior car (2017 GLI) also exceeded my expectations. While the Troy dealership is no longer part of the Suburban family, my experience with the Suburban Collection has been absolutely stellar over the years. I'm glad my issue is being resolved, as I've grown to feel some loyalty to Suburban as they've otherwise always taken care of me and my wife and made us feel like valued customers. Sometimes things happen, and I'm thankful that this could be resolved amicably and that the business relationship between my family and Suburban can continue. More