Suburban Volkswagen of Farmington Hills

A bit more than anticipated I was pleasantly pleased with my treatment and service whilst I procured my new auto. My schedule made it very tight to try and locate a vehicle and I was pleasantly pleased with my treatment and service whilst I procured my new auto. My schedule made it very tight to try and locate a vehicle and Joe Shannon was more than accommodating. He was able to find me a Jetta sport with a manual gear box and had it brought to Farmington, prior to purchase, so I could break out the white gloves. He was also very patient with me. When I came in on my lunch break, only working with an hour, he still managed to help me despite being with another customer when I arrived. I found him to be knowledgeable, and to my great satisfaction, expediently unearthed the information I desired rather than divulge falsified answers. More

VW EOS sale A very pleasant experience. I felt all the sales people were honest and truly wanted to help me and make things as easy as possible. Overall, I would A very pleasant experience. I felt all the sales people were honest and truly wanted to help me and make things as easy as possible. Overall, I would recommend them to anyone. More

Horrible Customer Service from Service Rep I took my car in to get my final 3rd warranty service done on my car. I also wanted to get the recall on the coolant pump fixed, as well as get my new I took my car in to get my final 3rd warranty service done on my car. I also wanted to get the recall on the coolant pump fixed, as well as get my new key fob programmed. They refused to do the warranty, claiming it was no longer good. I checked with several other vw dealerships who said the Suburban dealership lied to me. I was able to get the paperwork to prove Suburban wrong. After I got my recall fixed, they refused to show me the part, even though it was my legal right to see it. I was very polite about it, but I could tell the service rep thought I was a joke. I went back to get my new key that I paid $57 to get programmed and they didn't even do it. I got my money back and took my car to Ann Arbor. Ann Arbor vw took care of me and got all of my work done. Suburban in Farmington Hills was rude to me and didn't take me seriously. They're lazy and didn't want to do the work my car needed. I will never go there again. More

Break linings Every time I go there I ask for Jim. He is the best, never denied me even sometimes it's too late to check-in. Best service from this dealer every tim Every time I go there I ask for Jim. He is the best, never denied me even sometimes it's too late to check-in. Best service from this dealer every time. More

Very Helpful I was in Novi, MI for an appointment with my son. The car leaked and then gushed coolant leaving us stranded 2 1/2 hours from home on a Friday of a h I was in Novi, MI for an appointment with my son. The car leaked and then gushed coolant leaving us stranded 2 1/2 hours from home on a Friday of a holiday weekend. After recommending a towing service, Scott Thomsen made arrangements to have my car looked at right away. The service department determined what was wrong and fixed the problem so that I could get home that day, saving me hundreds of dollars in rental car costs. Scott kept me informed, telling me what they found and always giving me the options that I had. He spoke to me with respect and not as though I wasn't capable of understanding car mechanics. My car arrived at 10:30 am and I was on the way home at 2:00 pm. More

2 year service As always the service was great and accommodating to my schedule. Shawn Carr was very helpful and nice. First time working with him. Will recommen As always the service was great and accommodating to my schedule. Shawn Carr was very helpful and nice. First time working with him. Will recommend the dealership. More