Suburban Volkswagen of Farmington Hills

Great Experience Purchased a CPO VW Passat through this dealership. Chris Pugh listened to the few issues I had with the car. He went over the top with solving them. Purchased a CPO VW Passat through this dealership. Chris Pugh listened to the few issues I had with the car. He went over the top with solving them. Another very satisfied customer. would recommend in a heartbeat. More

Oil Change Based on my work schedule, its very hard for me to schedule service work too far in advance. I needed an oil change and had a bit of time in the after Based on my work schedule, its very hard for me to schedule service work too far in advance. I needed an oil change and had a bit of time in the afternoon that day to try and get my car in and get it done. The service advisor I spoke with on the phone told me to drive right in anytime I wanted and they would take care of it right away. Sure enough, I drove in, was promptly greeted, and drove off in about 40 minutes. Gotta love it. More

Joe Shannon went the extra mile to find me a rare 2015 TDI Passat with manual transmission. I am completely satisfied with the car and I remain impressed with the work that Joe did to find me a rare 2015 TDI Passat with manual transmission. I am completely satisfied with the car and I remain impressed with the work that Joe did for me. Many thanks. More

Suburban Does It Again with Mike Schuholz I've had the pleasure of working with The Suburban Collection many times over the past few years that I've lived in Michigan. It's been nothing but po I've had the pleasure of working with The Suburban Collection many times over the past few years that I've lived in Michigan. It's been nothing but positive experiences one after another. I've sent family and friends to these guys, and they've also been very happy with purchases. Mike Schuholz is top notch, and treated my like a rock star without knowing who I was or that I had reason to already have favor with this company. He treated me like a friend more than a customer, and I'd definitely recommend him and his team. My financer was Dave Dowdy, and he was also very friendly and helpful. No pressure sales, just doing the best he could for me. More

Vorte Joe Shannon for Salesman of the year ! In the beginning, I must say our internet buying experience was terrible at best. The dealership is located in Farmington Hills, Michigan and we are r In the beginning, I must say our internet buying experience was terrible at best. The dealership is located in Farmington Hills, Michigan and we are residents of Mobile, Al. (900 plus miles away) After extensive research of the vehicle, I decided on a Volkswagen CC. I surf the net and came across Suburban Imports and the car I wanted. I called the dealership and made a connection with a salesman (Charles Martin) who promised to call us back. A few days later we contacted the dealership and spoke with Shira (the internet sales manager) who had the audacity to ask us "what made you call us, is there not a VW dealership in your area?? After leaving numerous phone messages, we are still waiting on a return call from Christina (one of the managers) After a month long of lies and back and forth, unreturned phone calls, broken promises, and being passed off to other salesmen and even managers, the dealership finally made a great pass off to Mr. Joe Shannon. Finally some one took us seriously and valued our time. After agreeing upon a price, we communicated back and forth through, phone calls, e-mails, and text messages. Unbeknownst to Joe, my husband and I flew out to Detroit Wayne Airport, a day earlier. The Airport is located 25 miles way from the hotel and the Farmington Hills dealership. Not knowing anyone in the area, my husband give Joe an unexpected phone call. Joe arranged for a courtesy transport to the hotel. The very next day, my husband and I prepared for a taxi ride to the dealership, when expectedly we got a call from Joe who had arranged for transportation for us to the dealership. The driver himself was a very pleasant older gentleman who gave us a little history on the area. Upon our arrival at the dealership, Joe Shannon greeted us with a warm smile and a handshake. He told us everything about the car. All the ins and outs. Joe was very pleasant, polite, professional and very knowledgeable about the car. He was unlike the typical "commission minded only" Car Salesman. He seemed more like a friend. Joe made the buying process was painless, smooth, and easy. Joe had prepared the contracts and all the paper work before we arrived, so all we needed to do was test drive and sign. Even after the buying process Joe, led us back to the hotel to make sure we made it back safely. A few weeks after the sale we encountered a few problems with registering the car with our local DMV in Mobile. I text Joe with our problems and he had the items corrected fed ex them to us. (Who does that ?) I must say that Joe Shannon was and is an asset to this dealership. Just when we were about to give up on this dealership in walks Joe Shannon to save the day ! I can't really say enough about Joe Shannon he is great at what he does. Thank again Joe, we LOVE our 2014 Volkswagen CC ! More

2014 Passat I have been a customer of Surburban VW of Farmington Hills for a number of years and have always had good service and felt like the cared. I have to I have been a customer of Surburban VW of Farmington Hills for a number of years and have always had good service and felt like the cared. I have to say that Clarence Carpenter, my salesman is by far the most genuine and caring salesman I've ever dealt with. I feel that now I have a friend now that cares about me and has my best interest in mind. Dave the sales manager is so numerous and also cares and does what it takes to make the sale. I'm a customer for life The VW Passat is an amazing vehicle as well so I had a winning and beyond all expectations experience. More

Best Experience For My 1st Car Excellent service I received from Jaime D. in finding the perfect car for me; connected great and got a great car at a great price. Excellent service I received from Jaime D. in finding the perfect car for me; connected great and got a great car at a great price. More

Not pleasant Needless to say: I am an unhappy customer. Let me explain further. Went to this dealer to get negotiate a lease. Entered into an agreement, paid Needless to say: I am an unhappy customer. Let me explain further. Went to this dealer to get negotiate a lease. Entered into an agreement, paid deposit and signed a contract stating explicitly the payment upfront, monthly payment and trade-in price. On the day the lease was approved and we went to them to pick up the car, they changed their mind, asking for another $35 more per month on the lease. They would not abide by the terms that we signed on and threatened to keep the deposit if we did not agree to sign the new terms. Eventually, we managed to leave the dealer and got our deposit back, but it was certainly not a pleasant experience when a dealer tried to maximize their profit in such a dishonest way. More

Great dearlership Amanda Nees has given me additional information about VW products and services. I was not aware of the popularity of the Jetta SportWagen however I Amanda Nees has given me additional information about VW products and services. I was not aware of the popularity of the Jetta SportWagen however I am now sold on the vehicle. Thanks Amanda! DeWayne Bassette More

Great customer experience I have just recently moved o USA and it is not easy to move around without a car, I walked into VW showroom to see if i can purchase a car for my dail I have just recently moved o USA and it is not easy to move around without a car, I walked into VW showroom to see if i can purchase a car for my daily use. Nick was my sales agent, he was very friendly and quickly pointed out the deals VW was running for foreign country professionals. I took a week or two after that to close the deal, there was no pestering or constant phone calls. Once i made my decision i gave them a call and they had the car ready in 2 days with all registration done. Thanks guys, keep up the good work. More