Suburban Volkswagen of Farmington Hills

Excelent service. Great customer service. I went to a couple of other dealers and I liked how they gave me options and show me all the different ways to approach gettin Great customer service. I went to a couple of other dealers and I liked how they gave me options and show me all the different ways to approach getting the car (buy vs lease) and also Amanda really helped me out when the car was ready with all the logistics for dropping the rental car. More

Nic Engler customer sales representative Suburban Volkswagen Nic was very attentive to all my questions and followed up on my requests. He is eager to work with you and to understand your needs. I would highly r Nic was very attentive to all my questions and followed up on my requests. He is eager to work with you and to understand your needs. I would highly recommend Nic Engler to any of my associates if they are in the market for a new or used vehicle. If Nic did not have an answer to one of my questions he was willing to go find out what ever he needed from another source. If you are looking for a responsible helpful car sales associate, give Nic a try. Regards Chris a former used car purchaser of Nic's More

Great service! My mom and I went shopping today for a Pre-Owned vehicle. I would never had considered buying a VW until Jamie suggested it. She was so friendly and My mom and I went shopping today for a Pre-Owned vehicle. I would never had considered buying a VW until Jamie suggested it. She was so friendly and informative, not at all trying to make a sale...just genuinely wanted us to find the best bang for our buck. I would recommend seeing her!!!! More

1st time car buyer-Great Experience! I just bought a 2014 Jetta SE and I was a marvelous experience! I was always leery about going to dealerships but I was definitely put at ease while t I just bought a 2014 Jetta SE and I was a marvelous experience! I was always leery about going to dealerships but I was definitely put at ease while there. My car had just stopped for the last time . I met James Powell while finding out the issue(s) concerning my Nissan...We spoke briefly but it was intriguing. A few days later I came back on a whim ( not remembering who he was), and was greeted warmly. Within 15 min I was in a car test driving and a little while later driving away with my brand new 2014 Jetta se!!! I just want to say I'm so thankful to GOD for this dealership!!!! James & David worked so hard to get my deal through, Even when it looked like a no go... David said hold I'm going to try something else and it worked!!!! I most definitely will probably be back for another Car! Thank you for such a great 1st time car buying experience!!!! Brandon Farmington Hills More

World Class Customer Experience Joe Shannon and his team reached out to our family to offer a great lease end deal. We were not sure at first, but his professional approach, follow- Joe Shannon and his team reached out to our family to offer a great lease end deal. We were not sure at first, but his professional approach, follow-up and tuning his offer to our needs was extremely well done. We are extremely happy with the result. The quick turn around of returning our vehicle and driving off was seemless. Joe, thanks for your extra effort top to bottom. More

Best experience I have had buying a car. Maggie made the car purchasing experience very welcoming. She was very attentive with my needs and patient with my questions. There was never a feeling of pressure car purchasing experience very welcoming. She was very attentive with my needs and patient with my questions. There was never a feeling of pressure or guilt during the whole process. Maggie is a great asset to your company and I will continue to shop and suggest friends and family there. Excellent Service! Thanks again. Sam More

The dealership made me feel like a person, not a number. They got my snarky personality and went with it to relate to me. They were friendly and very honest. They got my snarky personality and went with it to relate to me. They were friendly and very honest. More

Hi, I wanted to lease a car and my employer suggested Hi, I wanted to lease a car and my employer suggested that I consider Volkswagen - and particularly VW of Farmington Hills, MI. I was also recommende Hi, I wanted to lease a car and my employer suggested that I consider Volkswagen - and particularly VW of Farmington Hills, MI. I was also recommended Dan Kelley's name to deal with. I was working in Harrisburg,PA on a contract and it was difficult for me to commute to Farmington Hills, MI but after speaking and doing all the paperwork, Dan kept my vehicle ready for me to pick up. When I finally went to Farmington Hills, I was pleasantly surprised by the warmth and greeting by Dan ( I have dealt with plenty of pushy salespeople before). Even though I selected my vehicle before I came to Farmington Hills, at last moment I had to change to another vehicle. Dan not only accepted my late decision but the dealership did not have the trim that I chose. So he searched the other dealers in Michigan to get the trim that I wanted and ordered a new vehicle to be delivered to the showroom. He changed all the paperwork for the new vehicle. After getting the trim that I wanted he specifically asked me if I was "happy". This for me was unheard of before. Dan not only did what a great salesman would do but he went "above and beyond" and made me feel special. I would highly recommend him. I had a great time leasing vehicle from VW because of Dan. -I appreciate the efforts Dan takes to make patrons happy. -kindly, Wasi More

Very good atmosphere at this dealership. Joe Shannon is a very compelling sale man. He's knowledgeable and not pushy. I ended up buying a Passat TDI from the dealership in Livonia because it was closer to wh very compelling sale man. He's knowledgeable and not pushy. I ended up buying a Passat TDI from the dealership in Livonia because it was closer to where I live, but I would highly recommend Suburban Volkswagon of Farmington Hills. More