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Suburban Volkswagen of Farmington Hills
Farmington Hills, MI
147 Reviews
Welcome to The Suburban Collection. On behalf of our staff, thank you for visiting our website and giving us an opportunity to serve you online. Our commitment to perfection is exceeded only by our commitment to offer you the highest levels of guest satisfaction.
Our professional and well-trained staff is ready to assist you with your automotive needs. The Suburban Collection strives hard to make sure each and every one of our guests feels completely satisfied.
It is my personal commitment to see that all of your expectations are not only met...but exceeded.
Best Wishes,
David T. Fischer
Chairman & CEO
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 147 reviews
March 17, 2014
The dealership made me feel like a person, not a number. They got my snarky personality and went with it to relate to me. They were friendly and very honest. They got my snarky personality and went with it to relate to me. They were friendly and very honest. More
by kcandy
Employees Worked With
Nic Engler
Helpful January 30, 2014
I had very little car buying experience. I agreed for all extended warranties and protection plans while buying my new GTI. When I realized that they were not worthy and I could cancel them, I went back to t extended warranties and protection plans while buying my new GTI. When I realized that they were not worthy and I could cancel them, I went back to the dealership to get them canceled. I had a very bad experience as the business manager did not show any interest in answering my questions though I did business with them. He later asked me to step out of his room to check on a customer. I tried to be nice but this was an insult to me so I decided to never go back to this dealership ever again. I don't see a problem in dealerships making money through extended warranties but I expect to see them care the same way, as they do at the time of purchase, when a customer wants to cancel these contracts. More
by htalasil
Employees Worked With
Dennis Wagnitz
January 08, 2014
Clarence was my sales associate. He went above and beyond and I would refer him to family and friends. I can't wait to buy another car from him!!!! and I would refer him to family and friends. I can't wait to buy another car from him!!!! More
by Babygirl1031
Employees Worked With
Clarence carpenter
December 30, 2013
They are horrifying. Don't go here. Awful. Awful place. It's basically xxxx on earth. The manager is unhelpful. They said the car was available for sale and it was sold to some weirdo. They should b place. It's basically xxxx on earth. The manager is unhelpful. They said the car was available for sale and it was sold to some weirdo. They should be up to date on what is for sale and what's not. More
by Lex313
Employees Worked With
Manager
September 22, 2013
Worst follow up and judgmental employees.they charge you thousands for parts and they don't deserve a 5 star rating .. had a problem with my car service and the dealership sided with the insurance company thousands for parts and they don't deserve a 5 star rating .. had a problem with my car service and the dealership sided with the insurance company instead of siding with the customer.of course that's after I paid the balance in full so they got their money .beyond that point the pay don't care screwing the customer and you will be forgotten the minute you walk out of there More
by Rororiori
Employees Worked With
Joy
August 26, 2013
Hi, I wanted to lease a car and my employer suggested Hi, I wanted to lease a car and my employer suggested that I consider Volkswagen - and particularly VW of Farmington Hills, MI. I was also recommende Hi, I wanted to lease a car and my employer suggested that I consider Volkswagen - and particularly VW of Farmington Hills, MI. I was also recommended Dan Kelley's name to deal with. I was working in Harrisburg,PA on a contract and it was difficult for me to commute to Farmington Hills, MI but after speaking and doing all the paperwork, Dan kept my vehicle ready for me to pick up. When I finally went to Farmington Hills, I was pleasantly surprised by the warmth and greeting by Dan ( I have dealt with plenty of pushy salespeople before). Even though I selected my vehicle before I came to Farmington Hills, at last moment I had to change to another vehicle. Dan not only accepted my late decision but the dealership did not have the trim that I chose. So he searched the other dealers in Michigan to get the trim that I wanted and ordered a new vehicle to be delivered to the showroom. He changed all the paperwork for the new vehicle. After getting the trim that I wanted he specifically asked me if I was "happy". This for me was unheard of before. Dan not only did what a great salesman would do but he went "above and beyond" and made me feel special. I would highly recommend him. I had a great time leasing vehicle from VW because of Dan. -I appreciate the efforts Dan takes to make patrons happy. -kindly, Wasi More
by mat111
Employees Worked With
Dan Kelley
July 31, 2013
Very good atmosphere at this dealership. Joe Shannon is a very compelling sale man. He's knowledgeable and not pushy. I ended up buying a Passat TDI from the dealership in Livonia because it was closer to wh very compelling sale man. He's knowledgeable and not pushy. I ended up buying a Passat TDI from the dealership in Livonia because it was closer to where I live, but I would highly recommend Suburban Volkswagon of Farmington Hills. More
by nethompson
Employees Worked With
Joe Shannon
