Suburban Volkswagen of Farmington Hills

Derrick was a pleasure to work with he helped us find the perfect vehicle for my daughter within our price range that she loves. perfect vehicle for my daughter within our price range that she loves. More

Derrick was very helpful and found the car we wanted! He was available all the time and treated us very professionally, helping us to have the best experience possible. He was available all the time and treated us very professionally, helping us to have the best experience possible. More

I recently purchased a used 2018 Mercedes GLE 350 and had a fantastic experience. Sam, my salesman, was professional and made the process smooth from start to finish. The administrative assistant Alissa who a fantastic experience. Sam, my salesman, was professional and made the process smooth from start to finish. The administrative assistant Alissa who handled our calls and texts was also excellent—very responsive and helpful. The car itself was spotless, came with brand new tires, and all the fluids were inspected (many even replaced), which gave me extra peace of mind. We were in and out of the dealership quickly, and the entire process was seamless. Everyone we worked with was kind and welcoming. Highly recommend! More

Honestly, I didn't get to see much of the dealership. I went in, talked to Bill who took me for a ride and I was sold. I did already know what I wanted. He made the process very easy in procuring the car I went in, talked to Bill who took me for a ride and I was sold. I did already know what I wanted. He made the process very easy in procuring the car. More

Mike and his staff made our car-buying experience easy and enjoyable!! Customer service was 11 out of 10! He was knowledgeable, honest, and transparent. He secured the best interest rate for us. I will and enjoyable!! Customer service was 11 out of 10! He was knowledgeable, honest, and transparent. He secured the best interest rate for us. I will go back to Mike and Suburban VW Farmington Hills for our next purchase! More

Updated review: While it took some effort on my part, the general manager was willing to ensure the cost of the repair to my 2025 GLI was covered. While I'm still not particularly pleased with Keith Haverty general manager was willing to ensure the cost of the repair to my 2025 GLI was covered. While I'm still not particularly pleased with Keith Haverty's customer service mentality, my experience with everyone else at the dealership has been stellar in both sales and service. Overall, the sales experience was fantastic. Derrick and Kevin were very helpful, professional, and honest. Alex and Derek in the service department were also very helpful and I felt really taken care of by all of them. My previous experiences with the service department with my prior car (2017 GLI) also exceeded my expectations. While the Troy dealership is no longer part of the Suburban family, my experience with the Suburban Collection has been absolutely stellar over the years. I'm glad my issue is being resolved, as I've grown to feel some loyalty to Suburban as they've otherwise always taken care of me and my wife and made us feel like valued customers. Sometimes things happen, and I'm thankful that this could be resolved amicably and that the business relationship between my family and Suburban can continue. More

Rob is great to work with! He’s friendly, informative and super nice! Highly recommend him if you’re looking for a great VW sales/purchase experience!!!! He’s friendly, informative and super nice! Highly recommend him if you’re looking for a great VW sales/purchase experience!!!! More

The service is great. People there is patient and it’s a nice car so far. People there is patient and it’s a nice car so far. More

Lauren was great. Very professional and personable. Very helpful. Knows material well. I'm glad that I had an opportunity for a 2nd orientation. Very professional and personable. Very helpful. Knows material well. I'm glad that I had an opportunity for a 2nd orientation. More

I was nervous because it was my first time buying a car at a dealership. However, my fears were put at ease working with Tamem and Ayrn. They were patient and friendly and worked with me to get me the best at a dealership. However, my fears were put at ease working with Tamem and Ayrn. They were patient and friendly and worked with me to get me the best deal. I highly recommend this dealership for buying your next car and Tamem. More