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Suburban Volkswagen of Troy
Troy, MI
151 Reviews
The Suburban Collection based in Troy, MI, offers an array of automotive solutions to retail and industry customers throughout Michigan. The company's 70+ year commitment to customer service excellence is backed by a comprehensive selection of brand names, spanning over 35 convenient dealership locations, AAA-approved auto repair, Suburban Auto Parts and eight Suburban Collision Center locations.
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer. If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Volkswagen of Troy.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 151 reviews
May 06, 2024
The service team was great! We had an issue with a part which led to our car taking longer to get fixed, so they offered us a loaner, which was fun to drive! They were honest We had an issue with a part which led to our car taking longer to get fixed, so they offered us a loaner, which was fun to drive! They were honest and communicated well throughout the process. Highly recommend for all your VW service needs! More
by danielp82
Helpful April 30, 2024
I would not recommend this dealership for anyone planning to buy online without looking at the car first. I purchased a new Atlas SEL R Line and was surprised to receive a car dirtier than most rental cars to buy online without looking at the car first. I purchased a new Atlas SEL R Line and was surprised to receive a car dirtier than most rental cars with nail clippings on the floor, dirt/mud in the back of the rear seats, buggers on the armrest, spit on the rear door panel armrest, white residue (looks like hair gel) on the passenger head rest, scratches on the center deco parts. It looks like someone used a wet cloth on the IP which left some water marks, the center deco has significant scratches. I called to complain and asked for a warranty replacement of the scratched center deco and was told I would receive feedback and still nothing. I understand new cars are not always new but I have some expectations for previous drivers iphones saved to be removed and standard cleaning prior to giving the vehicle to the customer. More
by CKB
Employees Worked With
April 21, 2024
Richie has taken care of several vehicle maintenance issues and recently coordinated an auto claim with our insurance company and the team processed the repair in effective and efficient manner. issues and recently coordinated an auto claim with our insurance company and the team processed the repair in effective and efficient manner. More
by brianbrass
March 11, 2024
Derek is a world class Service Manager, Suburban is lucky to have him on staff. to have him on staff. More
by iigut8871
Employees Worked With
December 07, 2023
Alex is the greatest! He delivers the best customer service! He is knowledgeable and a expert quite handsome and attractive guy! He delivers the best customer service! He is knowledgeable and a expert quite handsome and attractive guy! More
by jimjamesbolden
Employees Worked With
Alex Palmateer
November 10, 2023
If I could I would give him a O or a -number one of the worst service advisors he will make that service department go down in rating and loose that dealership money if you want to get lied to about your c worst service advisors he will make that service department go down in rating and loose that dealership money if you want to get lied to about your car or have someone just not give a xxxx about there job or the costumers come give this guy a try More
by Aj5atta
Employees Worked With
October 31, 2023
Brandon at Suburban VW of Troy made my first car buying experience so easy and comfortable. His knowledge of the vehicles, customer service and overall personality is unmatched. I couldn’t recommend him or experience so easy and comfortable. His knowledge of the vehicles, customer service and overall personality is unmatched. I couldn’t recommend him or this dealership more! More
by Arkking23
August 19, 2023
Busy Dealership, was assisted above and beyond. Thankful to have bought out my lease there! Thankful to have bought out my lease there! More
by lisajane
Employees Worked With
Other Employees :
Alex Palmateer
August 07, 2023
Ryan is excellent; professional, knowledgeable about the VW product. A good ambassador for the brand. VW product. A good ambassador for the brand. More
by Pmd2
Employees Worked With
July 18, 2023
Process was slow because they are bringing on a new system. Staff was helpful and polite. I was surprised by the paint and interior treatment that was added to my price at the very end of the process. system. Staff was helpful and polite. I was surprised by the paint and interior treatment that was added to my price at the very end of the process. More
by Ckeats2
Employees Worked With
Walt and Jerome, Drew Cholette
