Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Suburban Volkswagen of Troy
Troy, MI
149 Reviews
The Suburban Collection based in Troy, MI, offers an array of automotive solutions to retail and industry customers throughout Michigan. The company's 70+ year commitment to customer service excellence is backed by a comprehensive selection of brand names, spanning over 35 convenient dealership locations, AAA-approved auto repair, Suburban Auto Parts and eight Suburban Collision Center locations.
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer. If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Volkswagen of Troy.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 149 reviews
April 21, 2024
Richie has taken care of several vehicle maintenance issues and recently coordinated an auto claim with our insurance company and the team processed the repair in effective and efficient manner. issues and recently coordinated an auto claim with our insurance company and the team processed the repair in effective and efficient manner. More
by brianbrass
Helpful March 11, 2024
Derek is a world class Service Manager, Suburban is lucky to have him on staff. to have him on staff. More
by iigut8871
Employees Worked With
December 07, 2023
Alex is the greatest! He delivers the best customer service! He is knowledgeable and a expert quite handsome and attractive guy! He delivers the best customer service! He is knowledgeable and a expert quite handsome and attractive guy! More
by jimjamesbolden
Employees Worked With
Alex Palmateer
November 10, 2023
If I could I would give him a O or a -number one of the worst service advisors he will make that service department go down in rating and loose that dealership money if you want to get lied to about your c worst service advisors he will make that service department go down in rating and loose that dealership money if you want to get lied to about your car or have someone just not give a xxxx about there job or the costumers come give this guy a try More
by Aj5atta
Employees Worked With
October 31, 2023
Brandon at Suburban VW of Troy made my first car buying experience so easy and comfortable. His knowledge of the vehicles, customer service and overall personality is unmatched. I couldn’t recommend him or experience so easy and comfortable. His knowledge of the vehicles, customer service and overall personality is unmatched. I couldn’t recommend him or this dealership more! More
by Arkking23
August 19, 2023
Busy Dealership, was assisted above and beyond. Thankful to have bought out my lease there! Thankful to have bought out my lease there! More
by lisajane
Employees Worked With
Other Employees :
Alex Palmateer
August 07, 2023
Ryan is excellent; professional, knowledgeable about the VW product. A good ambassador for the brand. VW product. A good ambassador for the brand. More
by Pmd2
Employees Worked With
July 18, 2023
Process was slow because they are bringing on a new system. Staff was helpful and polite. I was surprised by the paint and interior treatment that was added to my price at the very end of the process. system. Staff was helpful and polite. I was surprised by the paint and interior treatment that was added to my price at the very end of the process. More
by Ckeats2
Employees Worked With
Walt and Jerome, Drew Cholette
June 26, 2023
My car was damaged after I had a light bulb replacement. I came in for an oil change and bulb replacement. After I left the dealership I noticed the light cover was missing and there was a hole in my bumpe I came in for an oil change and bulb replacement. After I left the dealership I noticed the light cover was missing and there was a hole in my bumper. I went back to the dealership on June 14, 2023. I spoke to Amir Chabaan. He took no accountability. One the mechanics admitted they forgot to put the light cover back on. When it was put back on the cover was broken. At this point Chabaan showed me a blurry picture stating my car was damaged when I brought it in. My 2014 Beetle was not damaged when I brought it in. The next day he sends the same blurry picture and a rear view of the mechanic working on my car. I needed a frontal view that would prove my car was not damaged when it was brought in. That was not provided. Chabaan told me to file a claim with my insurance company. I see from a previous review this what he does. He has no integrity. If I could give a zero rating, I would. More
by mom07071960
Employees Worked With
Amir Chabaan a zero rating
May 29, 2023
They sent me a on a runaround for 20 minutes, no one wanted to deal with me wanted to deal with me More
by johnnyd258
