Suburban Volvo Cars

Friendly and customer oriented services department. Very helpful and attentive to customer needs. Thank you Chris. Very helpful and attentive to customer needs. Thank you Chris. More

Hi from California! We made the trip all the way to Detroit to take ownership of our beautiful XC90, the deal was simply too good to pass up on! Once we got serious a We made the trip all the way to Detroit to take ownership of our beautiful XC90, the deal was simply too good to pass up on! Once we got serious about moving forward, we connected with our sales representative, Mathew. From start to finish, he truly went above and beyond to make sure we were taken care of and that everything went smoothly. Shortly after, we were introduced to Carl, the sales manager, who helped secure the deal. He made sure we fully understood every detail and walked us through the numbers thoroughly, so thoroughly that I had to stop him a couple of times, haha. But hey, that’s his job! There was a bit of miscommunication toward the end regarding the final pricing, but it didn’t deter us at all. Whether it was a simple mistake or an upsell attempt, we understood it’s business, and that’s how dealerships operate. For anyone looking to get a great deal, just make sure you do your research and know exactly what you want and what you’re willing to spend. That said, Carl addressed our concerns quickly and resolved everything right away, which only reinforced that we were working with the right team. Next, we worked with Raven, who handled all of our paperwork. While there was a little initial pushback, we were very appreciative that everything was completed digitally. Since we needed to drive the car back to California within two days for work, this was incredibly important to us. Raven really came through, she even came in on her day off to make sure everything was finalized just as promised. She absolutely crushed it. After everything was completed, we flew out to Detroit and finally met the entire team in person. Honestly, they were some of the most genuine people we’ve ever met. We never felt the kind of pressure you typically get at dealerships, at least compared to our experiences in California. There ended up being a delay due to an issue with the car, but we honestly weren’t bothered by it. The reason was simple both Carl and Mathew were completely transparent and even owned up to their own mistakes without us even asking why. That level of honesty made them feel human and relatable, which mattered more to us than the delay itself. Things happen, and we appreciated how upfront they were about everything. Overall, this was a great experience. The team at Suburban Volvo truly delivered, not just on the car, but on the entire experience of coming out to Detroit! Thank you Matthew, Carl & Raven for everything! More

Towed wife's car in. It threw the aux belt and therefore was overheating. Estimate was $400 over the high end of national average dealership repair costs. Estimate inc It threw the aux belt and therefore was overheating. Estimate was $400 over the high end of national average dealership repair costs. Estimate included things that WERE NOT BROKEN like replacing the thermostat and upper rad hose. Service writer made me think nice things about used car salesmen. I felt dirty after speaking to him. Requested an itemized estimate for the repair that actually needed to be done and never received such. They seem to be living in the dark ages where the internet doesn't exist and you cannot just look up what things should cost at a reasonable repair facility. Paid them their $240 diagnosis fee and did not let them work on the car. Would work on my car on the side of Woodward in the rain before ever taking it in to this stealership service department. More

The sales person was very attentive to my needs. I reflect upon how stressed I was at the time of purchase; his compassion was greatly appreciated. The service department is very courteous. I app I reflect upon how stressed I was at the time of purchase; his compassion was greatly appreciated. The service department is very courteous. I appreciate whether I decide to wait or use valet during the service appointment, they accommodate my request efficiently. They have answered questions or solved problems with a phone call. I feel like a valued customer, therefore I choose Suburban Volvo. More

Stellar service. I got an appointment quickly and repairs were performed within the estimated timeframe. I was informed of the estimated cost in advance and updated o I got an appointment quickly and repairs were performed within the estimated timeframe. I was informed of the estimated cost in advance and updated on repair progress. More

I am always treated well. I work with Gelette, and he does an excellent job. I work with Gelette, and he does an excellent job. More

Service associates and technicians were very professional and delivered prompt, efficient services. Although I did not ultimately get the required/recommended services, I am satisfied with the assistance rec and delivered prompt, efficient services. Although I did not ultimately get the required/recommended services, I am satisfied with the assistance received. More

Raven was wonderful to work with. Answered all of my questions and concerns. She made us feel so confident. Answered all of my questions and concerns. She made us feel so confident. More

Incredible experience! Ryan Streeter made it easy, got me familiar with the car. His knowledge of the vehicle was top notch Will be back to Volvo next time! Ryan Streeter made it easy, got me familiar with the car. His knowledge of the vehicle was top notch Will be back to Volvo next time! More

Alex made this so easy! His wonderful positive energy and his attention to every detail made this transaction a wonderful experience. His wonderful positive energy and his attention to every detail made this transaction a wonderful experience. More