Sullivan Brothers Nissan - Service Center

Scam artists This past Saturday I went to Nissan dealership in Kingston owned by Sullivan bothers for my oil change. And after this experience I will never go back This past Saturday I went to Nissan dealership in Kingston owned by Sullivan bothers for my oil change. And after this experience I will never go back. I suggest you don't too! I've been in a lease these last three years. I love my car! At my oil change I was approached by the sales team who told me it would be in my best interest to get into another car at this point in my lease and that they'd take over the remaining payments of my current vehicle. Sounds great right!? So as a single mom, I'm thinking okay! Let me look at my options. I had zero intentions on walking out of there that day with a car as I was with my 10 month old daughter who already wasn't having the 30 minute wait for just our oil change to be done. So anyways they pull up a rogue sv premium and of course I fall in love. They told me the price and I quickly said no. I told the dealer Chris that I would need a payment $100 lower and was perfectly fine coming back in a month and putting $2,000 down. At this point mike, a dealer who had gotten me into my current car stepped forward and says they'll get me to where I want to be in payments. So I stayed. Chris comes up to me and asks if I'd like to open a credit card. He explains that if I get approved for $4,000 I can use it as a down payment and have a lower monthly payment. I said no. I will not be opening a credit card. I'm a single mom and I do everything on my own, no thank you. I'm all set I'll come back another day. He says okay and says he'll be right back. He comes back a little while later with another price. I tell him again it's not where I want to be. At this point Mike comes over and asks about the credit card again and again I tell him no way, no interest. He walks away and Chris tells me that they will run my credit to see if I qualify for $0 down. He asks me to sign a paper that would allow them to see if I qualify for another lease and $0 down. I saw that the paper asked for my social and I asked Chris is this for the credit card? I don't want that. Chris said no it was just to see if I qualify for no money down. They come back and tell me that they'll do 0 down and put the "taxes" into my payment for the first 6 months and that would only be $20 in addition to $329 a month. At this point I'm thinking okay that's not so bad. But I'd still like to be lower. I tell them I'll think about it. They ask me to put $500 in good faith and come back tomorrow with a decision. They tell me $500 is refundable whether I take the deal or choose not to. They give me their numbers and I leave. Monday I've decided to change my insurance to a different company with a better price but text both sales reps that I would like to really be at $275. Mike replies and says how about $289 monthly. 0 down and a 0% for 6 months. I question him on what the xxxx 0% means and he plays me off and re explains the taxes we had discussed and how that would need to be paid off in 6 months or it would gain interest. Red flag. This struck me as odd. I reiterated the brake down to how I was interpreting it and he replied that I had it correct and apologized that text can be confusing. That night. I went to pick up the car so excited that I would have a safe car for winter. In the signing process a gentlemen told me I should spend $7 for warranty but that'd he'd give it to me for $2... sure why not at this point. Then a guy name Ned comes in. I remember him from three years ago and like him. He's a very kind older gentlemen. We go over the brake down as I start to sign the contract. I double check with him about the monthly payment after 6 months of the "taxes" and want to make sure it's all as we've agreed. He dodged my question twice. The third time I asked he says "Well, Erica since you've put the $4,000 down. You can really make your monthly payment anything you want!" In the time he finished that sentence I had already put together what had happened. I quickly responded "what $4,000 down? I never put anything down. This deal was suppose to be 0 down. I NEVER opened a credit card so you better not be telling me that's what's happening here" Ned looked at me and yes I see here that you did. You were approved for $4,000. These snakes opened a credit card in my name and approved it for $4,000 without my consent. I was in literal shock. Immediately I told them that they needed to call Mike and that this deal was 100% over and someone better start explaining. Of course Mike doesn't answer his phone but he cowardly texts me and blames things on Chris clearly not have made things clear to me. I looked at Chris who obviously then denies everything and says he was never aware of the credit card and how this happens. Needless to say they all got a piece of my mind. I went there at 7:00pm and didn't walk out until 9:00pm. Another gentlemen came in and tried to defend Mike and that he was "human and made a mistake" I told this man he was disgusting for trying to defend someone who deliberating knew what he was doing. And how unbelievable it was that he saw no harm in a credit card being opened without my approval or let alone knowledge! At this point they had closed me into the office with the two men in attempts to keep people from hearing anything else I had to say. I told them to put my plates back on my car and that I'd never be doing business with them again and I'd make sure everyone in my area knows what kind of rotten people they are and the scam they're running. Now here's the icing on the cake! This morning Mike called me and says "Erica what happened!?" Like you've got to be kidding me! Right!? I tell him I have nothing to say to him he's a snake and to never ever contact me again. He then goes "Come on Erica, let's talk common sense" I interrupt him and said no let's talk consent! I told him he never ever had mine to open that card and that I literally told them several times that I was not interested so I'm not sure how there was any room for question on the matter. He proceed to tell me I was the idiot and then cussed me out... in which I hung up. Real professional right? Now I know that dealerships have always been awful and pushing and high pressure. But it crosses a HUGE line when they deliberating go against your approval and file for things behind you back. That's not acceptable and I'm still unsure how it's even arguable. Please don't give these people your business and please don't let them scam you More

Not the stereotypical new car service center! I purchased my Armada new in 2009. I have always had my Armada serviced at Sullivan Brothers. As my truck has aged, the quality and integrity of their I purchased my Armada new in 2009. I have always had my Armada serviced at Sullivan Brothers. As my truck has aged, the quality and integrity of their service department has not decreased. They treat us like it is still new; friendly and accomodating. They have broken my stereotypical image of the new car service center and have earned my trust, even when the repair is serious and expensive. And I do set a high bar. More

great staff very good service i received very good service great staff they had vehicle done shen promised and it was cleaned the shuttle driver kept asking if i needed to have a r i received very good service great staff they had vehicle done shen promised and it was cleaned the shuttle driver kept asking if i needed to have a ride anywhere More

great service and awesome prices Helped me honestly resolve issue. Contacted me quickly once diagnosis. Pleasant and funny desk and drivers. Transportation to gym was greatly apprecia Helped me honestly resolve issue. Contacted me quickly once diagnosis. Pleasant and funny desk and drivers. Transportation to gym was greatly appreciated and needed. Best ever! More

Excellent Service I have bought 2 Nissan Jukes , I have had nothing but great service from this dealership. If I question anything , they explain. If I don't want a ser I have bought 2 Nissan Jukes , I have had nothing but great service from this dealership. If I question anything , they explain. If I don't want a service they listen. I even enjoy the atmosphere while waiting for my service as well. clean and comfortable. Andrea Daly More

Sullivan Nissan could not be better I have dealt with a lot of Dealers over the years, and Sullivan's has been the best one to deal with. Everything is always done right and prompt. E I have dealt with a lot of Dealers over the years, and Sullivan's has been the best one to deal with. Everything is always done right and prompt. Everyone is pleasant to deal with from the ownership to the service manager to the Reps and the Technicians. They explain everything to you and what they planned to do, and what they in fact did. The service you get and the way you are treated is reflective of the leadership of the Sullivan brothers John, and the late Quinn, and the service manager, Joe Bandanza. I will continue to have my Pathfinder serviced at Sullivan's, and I would recommend them to anyone, both for purchase and Service. Fr. Don More

Always feel like the only customer Sullivan Nissan always makes us feel like we are the only customer they need to deal with at that first moment of contact. The service team always do Sullivan Nissan always makes us feel like we are the only customer they need to deal with at that first moment of contact. The service team always does a full multi-point inspection and lets us make the decision of when we want the work done above what we have scheduled. The sales and finance team are great - I spent most of a weekend with them, because we ended up buying 2 cars - stepdaughter and wife. Chuck gave us excellent support, even when he was juggling multiple customers. We also have George at Sullivan Bothers Toyota to thank for introducing us to the Nissan dealership, since I was looking to replace my Infiniti and he took us over to look at some Maxima's. More

Whatever you do don't complain about the service you receive or they will blacklist you. I had an appointment scheduled to drop off my new Maxima for an oil change. After driving all the way to the deal receive or they will blacklist you. I had an appointment scheduled to drop off my new Maxima for an oil change. After driving all the way to the dealership I am then informed by the service technician that they refuse to service my vehicle under warranty anymore because of a negative review I had given them on a customer survey I had received from Nissan after my last visit. They flat out handed the keys back to me and said if your not happy here then we suggest you go elsewhere. I was completely shell shocked and totally disgusted by the service technicians uncaring and callous attitude. When I asked to speak to a manager I was conveniently told he was not there. I then proceeded to let them know that I planned to contact Nissan Consumer Affairs about their unethical and discriminatory practices… and they said go right ahead. I have never heard of a business banning a customer from their establishment because they had a complaint about the service they received. It was bad enough that Sullivan Brothers never once reached out to me to apologize for the original issue I had but somehow in their infinite wisdom the best thing to do with an unhappy customer is to show them the door. More