Sullivan Brothers Toyota

I've been working with Christian in Service since I've owned the car and have to say he offers exceptional customer service as well as courtesy and knowledge of what needs to be done. I highly.recommend C owned the car and have to say he offers exceptional customer service as well as courtesy and knowledge of what needs to be done. I highly.recommend Christian to anybody.! More

Sullivan couldn't get the new 2025 Tundra Platinum that I wanted, so I had to buy elsewhere, but I decided to try their service department for the 5000 mile service. I traded in a Mercedes SUV. The MB dealer wanted, so I had to buy elsewhere, but I decided to try their service department for the 5000 mile service. I traded in a Mercedes SUV. The MB dealer has the same drive-in reception, except here, they just kind of left me standing in the bay. Finally told me to go inside. The service adviser seemed honest and helpful. Suggested I didn't need the 5000 mi oil change that a lot of Tundra owners have had, to check for metal shavings, due to a recent, severe engine problem. I knew the problem had reportedly been resolved before I purchased but still wanted to be safe, yet with today's long-wearing oil. I agreed about waiting until 10K to change and appreciate that advice. He estimated about an hour for the check up and, as I was going with a friend to do an errand, he promised to text when done. Two hours later, no text, so I went back, he wasn't there, truck was waiting, another adviser answered a couple of questions, took payment (apparently some new Toyotas come with 2 years free service -- but not all), and I left. Having paid as much for the truck as for a new MB SUV, I miss the little details like MB's complimentary car wash, and I feel like no one was really in charge, but since Sullivan is much closer to home, I guess I'll give them another try. Actually, years ago, after Sullivan's sales reps first ignored me then, on my 2nd visit, wanted $200 to find a car the color I wanted, I left, ended up at helpful MB dealership, switched from being a loyal Toyota customer to Mercedes and stayed for 20 years. But I needed a truck (and soon, another car), so I'm back, hoping for better. Sullivan does have a nice facility, and I appreciate the honesty. More

Jack and Derrick were above reproach! They made me feel comfortable “immediately”! My concerns and anxiety were calmed in a most professional manner. In addition, Derrick walked me thr They made me feel comfortable “immediately”! My concerns and anxiety were calmed in a most professional manner. In addition, Derrick walked me through the automobile while Jack worked tirelessly to get my credit approved! I would not hesitate to steer those looking for an automobile towards Sullivan Brothers! More

As always outstanding service it was friendly and quick. check in and out was so easy. check in and out was so easy. More

Dereck helped us fine our perfect family vehicle. We told him our must haves, and he found exactly that! He was so helpful, and patient with us and our two little ones which was amazing! We didn’t fe We told him our must haves, and he found exactly that! He was so helpful, and patient with us and our two little ones which was amazing! We didn’t feel any pressure through the entire process, and things honestly felt seamless. Thank you Dereck for all of your help!!! More

My experience with sullivan brothers of Kingston Ma. was outstanding! Everyone was very attentive to my needs especially Niman and Justin. The process was quick and easy, I was able to drive home in my was outstanding! Everyone was very attentive to my needs especially Niman and Justin. The process was quick and easy, I was able to drive home in my new car the same day. I will definitely be recommending them to family and friends in the future. More