Sullivan Brothers Toyota

I went for a used car. John Finlay greeted us with a smile. Very accommodating and easy to work with. bought the car I wanted with ease, no pressure. Will refer Sullivan B John Finlay greeted us with a smile. Very accommodating and easy to work with. bought the car I wanted with ease, no pressure. Will refer Sullivan Brithers for sure. More

Friendly customer care. Pleasant waiting area. The wait was a bit longer than usual due to high volume of customers. Pleasant waiting area. The wait was a bit longer than usual due to high volume of customers. More

I've been working with Christian in Service since I've owned the car and have to say he offers exceptional customer service as well as courtesy and knowledge of what needs to be done. I highly.recommend C owned the car and have to say he offers exceptional customer service as well as courtesy and knowledge of what needs to be done. I highly.recommend Christian to anybody.! More

Sullivan couldn't get the new 2025 Tundra Platinum that I wanted, so I had to buy elsewhere, but I decided to try their service department for the 5000 mile service. I traded in a Mercedes SUV. The MB dealer wanted, so I had to buy elsewhere, but I decided to try their service department for the 5000 mile service. I traded in a Mercedes SUV. The MB dealer has the same drive-in reception, except here, they just kind of left me standing in the bay. Finally told me to go inside. The service adviser seemed honest and helpful. Suggested I didn't need the 5000 mi oil change that a lot of Tundra owners have had, to check for metal shavings, due to a recent, severe engine problem. I knew the problem had reportedly been resolved before I purchased but still wanted to be safe, yet with today's long-wearing oil. I agreed about waiting until 10K to change and appreciate that advice. He estimated about an hour for the check up and, as I was going with a friend to do an errand, he promised to text when done. Two hours later, no text, so I went back, he wasn't there, truck was waiting, another adviser answered a couple of questions, took payment (apparently some new Toyotas come with 2 years free service -- but not all), and I left. Having paid as much for the truck as for a new MB SUV, I miss the little details like MB's complimentary car wash, and I feel like no one was really in charge, but since Sullivan is much closer to home, I guess I'll give them another try. Actually, years ago, after Sullivan's sales reps first ignored me then, on my 2nd visit, wanted $200 to find a car the color I wanted, I left, ended up at helpful MB dealership, switched from being a loyal Toyota customer to Mercedes and stayed for 20 years. But I needed a truck (and soon, another car), so I'm back, hoping for better. Sullivan does have a nice facility, and I appreciate the honesty. More