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Sullivan Buick GMC - Service Center

Ocala, FL

4.2
165 Reviews
Call Service Center (352) 433-0935

165 Reviews of Sullivan Buick GMC - Service Center

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June 11, 2025

Very helpful with scheduling at our convenience. Efficient check in procedure. Wait time was average about 2 hours. Thanks for the coffee. More

by LAMOUGHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DEVIN HAWES
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 11, 2025 -

Sullivan Buick GMC responded

Thank you for your review! We're glad to hear that our team was helpful in scheduling your visit and that you found our check-in procedure efficient. We appreciate your patience during the wait time and are happy you enjoyed the coffee! We look forward to seeing you again at Sullivan Buick GMC [Ocala, FL]! Sincerely, The Sullivan Buick GMC Team

June 11, 2025

Service guy that check me in was very polite. Not like the guy before I ithink his was Damien More

by kwoodberry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Jun 11, 2025 -

Sullivan Buick GMC responded

Thank you for your feedback! We appreciate you taking the time to share your experience at Sullivan Buick GMC [Ocala, FL]. We're glad to hear that our service team made a positive impression during your visit. If you have any further concerns or need assistance, please feel free to reach out to us. We look forward to serving you again! Sincerely, The Sullivan Buick GMC Team

June 01, 2025

Got my first oil change which I found some grease of my drivers side support column. Not too happy about that and going to be a lot more unhappy if they can't get the grease out. Waiting on them to sched More

by alan.kossow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Deno
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Jun 02, 2025 -

Sullivan Buick GMC responded

Thank you for sharing your experience with us, Alan. We understand your concerns regarding the grease on your driver's side support column and the communication issues you've encountered. Your feedback is valuable, and we are committed to resolving this matter for you. Please feel free to reach out to us directly at Sullivan Buick GMC [Ocala, FL] so we can assist you further and ensure everything is taken care of to your satisfaction. We appreciate your patience and look forward to making this right. Sincerely, The Sullivan Buick GMC Team

May 31, 2025

After only two visits to this dealership I have been pleased by what they have done. More

by BIRDROB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
PRINCESS MERCEDES
3.0
This rating includes all reviews, with more weight given to recent reviews.
JOE TROTT
5.0
This rating includes all reviews, with more weight given to recent reviews.
KENNY HUNTER
4.0
This rating includes all reviews, with more weight given to recent reviews.
ANTHONY SINGH
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 01, 2025 -

Sullivan Buick GMC responded

Thank you for sharing your feedback! We're glad you've had a positive experience during your visits to Sullivan Buick GMC [Ocala, FL]. We appreciate your support and look forward to serving you again in the future. Sincerely, The Sullivan Buick GMC Team

May 30, 2025

Employees are very friendly. Unfortunately the part to repair my new vehicle (750 miles) was not in stock and had to be ordered. This causes me another trip. More

by genov02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOE TROTT
1.0
This rating includes all reviews, with more weight given to recent reviews.
BRANDON LARGE
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2025 -

Sullivan Buick GMC responded

Thank you for your feedback regarding your experience at Sullivan Buick GMC [Ocala, FL]. It’s great to hear that you found our employees to be very friendly. We understand how inconvenient it can be to have to make another trip for parts, and we appreciate your patience as we work to get your vehicle repaired. Please feel free to reach out to us if you have any questions or need further assistance. We look forward to serving you again! Sincerely, The Sullivan Buick GMC Team

May 30, 2025

The problem was in the emissions system and difficult to find, but the technician stuck with it and finally found the gauge and replaced it. So grateful! More

by NANAJOAN42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry, can't remember his name
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May 31, 2025 -

Sullivan Buick GMC responded

Thank you for your positive feedback! We're glad to hear that our technician was able to resolve the issue with your emissions system at Sullivan Buick GMC [Ocala, FL]. Your gratitude means a lot to us, and we’re here to help anytime you need assistance. We look forward to seeing you again soon! Sincerely, The Sullivan Buick GMC Team

May 28, 2025

Appreciate all the efficiency Sullivan showed us when purchasing our vehicle. Our sales person.(Princess Mercedes.) was very patient and helpful and made this experience one of the best we have ever had More

by CHERYLPRICE5313
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
PRINCESS MERCEDES
5.0
This rating includes all reviews, with more weight given to recent reviews.
ANTHONY SINGH
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 28, 2025 -

Sullivan Buick GMC responded

Thank you, Cheryl! I'm so glad to know about your positive experience with Sullivan Buick GMC [Ocala, FL] and Princess. Our team strives to provide efficient and helpful service. We appreciate your feedback and hope to assist you again in the future. Sincerely, Zachary Ellis Sales Manager

May 17, 2025

Got me in in record time . I’ve been going there for yrs & service is great. Like Britney very nice & got my Rewards on my acct which help . Rewards system. Dosent work well o More

by BERNIE.ANETTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BRITNEY
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May 17, 2025

Very good got me in & out fast this time . Britney was excellent be back sgsin More

by BERNIE.ANETTE
Recommend Dealer
Yes
Employees Worked With
Brittney I. Service
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May 18, 2025 -

Sullivan Buick GMC responded

Thank you for your kind words, Bernie, and we're thrilled to hear that you had a great experience with Britney at Sullivan Buick GMC [Ocala, FL]! We appreciate your feedback and look forward to seeing you again soon. Safe travels! Sincerely, The Sullivan Buick GMC Team

May 18, 2025 -

Sullivan Buick GMC responded

Thank you, Bernie, for your fantastic review! We're thrilled to hear that you've had great experiences at Sullivan Buick GMC [Ocala, FL] over the years and that Britney provided you with excellent service. It's also valuable feedback regarding the Rewards system on the Apple 13 phone; we'll be sure to pass that along for consideration. We appreciate your loyalty and look forward to seeing you again soon! Sincerely, The Sullivan Buick GMC Team

May 15, 2025

Good service. Cost high. Waited 5 hours for completion .Pleasant and friendly and courteous service personnel More

by chrisandabe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service / parts
Report | Print
May 16, 2025 -

Sullivan Buick GMC responded

Thank you for your feedback! We're glad to hear that you experienced pleasant and friendly service at Sullivan Buick GMC [Ocala, FL]. We appreciate your input regarding the time and cost, and we understand how important efficiency is. If you have any further concerns or suggestions, please feel free to reach out to us. We hope to serve you again! Sincerely, The Sullivan Buick GMC Team

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