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Sullivan Cadillac

Ocala, FL

4.7
1,266 Reviews
At Sullivan Cadillac, we bring the exact standard of Cadillac excellence directly to Marion County. Built by trust and powered by community, our dealership is a foundational pillar of Central Florida and a premier destination within the Sullivan Automotive Group. We operate on a simple promise: delivering an elite, client-centric luxury experience centered around your time, your preferences, and your absolute peace of mind.
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4040 SW College Rd

Ocala, FL

34474

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Showing 1,266 reviews

June 28, 2023

Great service. The mechanic who worked with me was Outstanding, wish I remembered his name but he was Great!!! More

by LAM1871
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
John
Jun 30, 2023 -

Sullivan Cadillac responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that our team was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, The Sullivan Cadillac Team

June 28, 2023

Service department is very good. Easy to make appointments, they run on time and clean your car. More

by DCALDWELL2439
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Matt Sowell, Dylan Tucker
Jun 30, 2023 -

Sullivan Cadillac responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Sullivan Cadillac Team

June 28, 2023

It was very simple to get my new car. the staff knew how to get all the paper work done with out a problem. More

by RCG101750
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jared Reynolds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2023 -

Sullivan Cadillac responded

Congratulations on your new vehicle. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with our team was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, The Sullivan Cadillac Team

Jun 30, 2023 -

Sullivan Cadillac responded

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June 28, 2023

Service is good Staff is friendly and always tries to help Labor charge is a bit high More

by 2JLDAMATO
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Janie Mosley
Jun 30, 2023 -

Sullivan Cadillac responded

We are glad to hear that your visit was an overall positive one. Please contact us if you would like to further discuss the less satisfying aspects of your experience, so we may continue to grow as a dealership and provide excellent customer service. Sincerely, The Sullivan Cadillac Team

June 27, 2023

In all my years of buying, owning or having many vehicles serviced, I have never had the quality of care or service as I have had with Sullivan Cadillac. From the moment we first stepped in the door w More

by legamix51
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Enoch Mikell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Woods. Jamie in Ocala service and Helena Chiefland service , Jessica Perez
Jun 29, 2023 -

Sullivan Cadillac responded

Wow, your kind words took our breath away! We are so glad your recent visit was such a success, and we hope you won’t hesitate to reach out again in the future. Sincerely, The Sullivan Cadillac Team

Jun 29, 2023 -

legamix51 responded

You are welcome. Know how sincerely we are speaking about our whole experience with your team. You need to take the way you treat your customers out to the rest of the world. It sure would be a much better place to live. You are a blessing. Sincerly, LEGAMIX51.

June 26, 2023

Inquired about a New Lyric. Got back the price is the sticker plus $12,000 for Environmental package plus $900 for the dealer fee. Sorry I don’t think anyone is that stupid. Cur More

by Lgraffius
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Brianna Noce
Jun 28, 2023 -

Sullivan Cadillac responded

Thank you for your feedback. We apologize that the price was higher than expected. If you would like to discuss this further, please contact us at your earliest convenience. Sincerely, The Sullivan Cadillac Team

Jun 28, 2023 -

Lgraffius responded

No thank you. I have no interest in a dealership that creates an absurd dealer add on fee of $12,000! Just call it what it really is and say it’s a “market adjustment” . Posting a price on Autotrader and your website $12,000 below your real selling price wastes both my time and your employees. Check out Mullinax they are up front about all fees.

June 26, 2023

Ac went out one week after I got car. Told had new AC compresser!! Was I lied to?? More

by jbensel61
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Jared Reynolds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2023 -

Sullivan Cadillac responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Best, Dennis Wood d_woods@sullivancadillac.com

June 24, 2023

JARED WAS VERY HELPFUL AND ANSWERED ALL MY QUESTIONS AND HE DIDN'T KNOW HE FOUND SONEONE WHO DID I WOULD RECOMMEND HIM TO ALL THAT WERE LOOKING FOR A NEW Cadillac Great Job More

by turtle271
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jared Reynolds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2023 -

Sullivan Cadillac responded

We cannot thank you enough for your wonderful review of Sullivan Cadillac and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Sullivan Cadillac Team

June 24, 2023

This is our seventh purchase a Cadillac said this dealership and never in our years of marriage you’re buying cars which is over 60 and we had the problems we’ve had this time More

by ocalatom2
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Richard Gruber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Janie Mosley, Joseph Trott
Jun 26, 2023 -

Sullivan Cadillac responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Sullivan Cadillac Team

June 24, 2023

No need to leave a review because it would be horrible, but Rich Gerbers taking care of it so the problem will be solved hopefully today More

by ocalatom2
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Ronnie Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2023 -

Sullivan Cadillac responded

Our team has acknowledged this review.

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