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Sullivan Cadillac

Ocala, FL

Overview
Employees
Reviews
Vehicles
4.6
785 Reviews
The team at Sullivan Cadillac would like to welcome you to our dealership in Ocala, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Cadillac vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Ocala, you can always count on the professional technicians in our Cadillac service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own. Lots of folks in Ocala count on the high-quality vehicles and services found at Sullivan Cadillac, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions.
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4040 SW College Rd

Ocala, FL

34474

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Showing 785 reviews

February 14, 2024

friendly knowledgeable, let me know what was going on and what they could do to help fix it More

by Deborah J. Long
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Sowell
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Feb 16, 2024 -

Sullivan Cadillac responded

Thank you for sharing your experience with us, Deborah! Our staff works hard to make sure our clients have all the information they need to feel comfortable and at ease. We are happy to hear that your experience reflects that dedication. Please do not hesitate to reach out to us if you have any questions or need anything in the future. Sincerely, The Sullivan Cadillac Team

February 14, 2024

The finance part is unorganized and a bit predatory. Spent 8 hours there day one. I was happy with the 7.99% for 62 months at $380. Then I had to come back day two and apent about an hour for 8.19%, 66 More

by ELFRESHWATER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
James Betancourt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 15, 2024 -

Sullivan Cadillac responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Sullivan Cadillac Team

February 14, 2024

My recent purchase from Sullivan Cadillac, is the third car I bought from the dealership in the last 19 years. Why I kept returning to the dealership? Because of the service and the professionalism of the More

by cole22sma1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jessica Perez
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Feb 15, 2024 -

Sullivan Cadillac responded

It was a pleasure to read about your third car-buying experience at Sullivan Cadillac. Congratulations on your new ride! Our top priority is delivering top-notch service without making our guests feel rushed or pressured in any way. It's delightful to know our team provided you with such a memorable and outstanding experience. It's fantastic that we have earned your trust and repeat business; we look forward to seeing you again in the future! Sincerely, The Sullivan Cadillac Team

February 14, 2024

Jessica was great. She knew her stuff and followed through all the time. Pleasure to deal with her. More

by PHILETT3
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jessica Perez
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Feb 16, 2024 -

Sullivan Cadillac responded

Thank you for taking the time to share your kind feedback about Jessica. Each employee is a valued member of the Sullivan Cadillac team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, The Sullivan Cadillac Team

February 13, 2024

Had an early morning appointment for an oil change and tire rotation. Within an hour and a quarter my car was finished, vacuumed and washed. Excellent service ! More

by RPATDUPREY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Sowell
Report | Print
Feb 15, 2024 -

Sullivan Cadillac responded

Thank you for reaching out! Our service department works hard day in and day out to provide the best results for our customers! We will share your feedback with the team to ensure we continue to provide the same level of service for all of our customers. Sincerely, The Sullivan Cadillac Team

February 13, 2024

When I got my car back all my settings were changed and it was in sport mode and I did t realize the driver or someone had done that. I dont know if it was the concierge driver or oil change mechanic. I c More

by kgeistfeld
Recommend Dealer
No
Employees Worked With
Sales manager
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Feb 15, 2024 -

Sullivan Cadillac responded

We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us so we can address and remedy your concerns. Sincerely, The Sullivan Cadillac Team

February 13, 2024

Personnel not personable like previous employee. Employee not helpful and seemed unknowing about options I inquired about More

by LMSAMPSON54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Feb 14, 2024 -

Sullivan Cadillac responded

Thank you for your feedback. Here at Sullivan Cadillac, we pride ourselves on customer satisfaction, and it appears that your recent experience with our staff does not reflect that. Please contact us at your earliest convenience so that we can discuss this issue in greater depth. We look forward to hearing from you soon. Sincerely, The Sullivan Cadillac Team

February 13, 2024

Jake Jordan, Richard Gruber, and Enoch Mikell were spectacular to work with! I recommend Sullivan Cadillac to anyone who wants a great price and great service! Our new car is beautiful and we have a More

by CARPSRUS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Gruber, Enoch Mikell, Jake Jordan
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Feb 15, 2024 -

Sullivan Cadillac responded

We really appreciate the kind recommendation. We would be happy to welcome your family, friends, and anyone else you send our way! Hopefully, we will see you back again as well! Sincerely, The Sullivan Cadillac Team

February 13, 2024

Our salesperson was Jake Jordan. Jake was extremely polite and had our best interests at heart. This was the third car we purchased from Sullivan Cadillac and their service departm More

by QUILLENSLBY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jake Jordan
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Feb 15, 2024 -

Sullivan Cadillac responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, The Sullivan Cadillac Team

February 12, 2024

I was extremely surprised when I got my car back and it was washed and vacuumed! More

by gailpatel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
It was a Spanish guy in Service
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Feb 14, 2024 -

Sullivan Cadillac responded

Gail, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, The Sullivan Cadillac Team

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