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Sullivan Cadillac

Ocala, FL

Overview
Employees
Reviews
Vehicles
4.6
753 Reviews
The team at Sullivan Cadillac would like to welcome you to our dealership in Ocala, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Cadillac vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Ocala, you can always count on the professional technicians in our Cadillac service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own. Lots of folks in Ocala count on the high-quality vehicles and services found at Sullivan Cadillac, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions.
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4040 SW College Rd

Ocala, FL

34474

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Showing 753 reviews

January 25, 2024

This is the third or fourth time I’ve complained about the blind spot indicator not performing correctly. Every time I’m told that they can’t duplicate the problem and there is no code to tell them what i More

by ttommy17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Advisor
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Jan 26, 2024 -

Sullivan Cadillac responded

Thank you for your feedback. Your experience is not reflective of the service we aim to provide to our guests. We would like to hear more about your experience so we can ensure we prevent these issues from happening again. Sincerely, The Sullivan Cadillac Team

Jan 26, 2024 -

ttommy17 responded

I’m not sure what else I can say. I just get told the same thing. What I need is for someone to dig into the problem to find out what is going on. I travel I75 every week and the same thing happens. Sometimes vehicles I pass will show in the blind spot on the mirror and sometimes not. More often not. Also, when vehicles pass me they sometimes show on mirror as in the blind spot and more often not. I’ve also had times when the blind spot indicator shows a vehicle there when in fact nothing is anywhere around. I bring this up every time I come in for service. I get the same answer “can not duplicate”. This last appointment on 1/23/24 got the same answer and was told that no codes were in the computer. Told me that it was like going to the doctor with a problem and it goes away when we see the doctor. No codes no where to go to look. So I was told to “just don’t trust it from now on”. So what is going to be done to fix this problem? Thank you, Tom Reynolds

January 25, 2024

Was treated very well some issues at first salesman work with me. Thank you Sullivan 😊 More

by TERRYLBORTZ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Betancourt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 26, 2024 -

Sullivan Cadillac responded

Your compliments and kind words mean so much to us and our team, Terry! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, The Sullivan Cadillac Team

January 25, 2024

Always treated nicely and my car is always in good hands with Sullivan Cadillac. Grateful. More

by Deej1979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Vitrano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Dept/Edwin Mejia
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Jan 26, 2024 -

Sullivan Cadillac responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Sullivan Cadillac Team

January 24, 2024

Everything was good, as always. Was done within an hour. Jessica Perez was my Sales person & is always helpful. More

by nschear62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2024 -

Sullivan Cadillac responded

Thank you very much !!!!!

January 24, 2024

They were very courteous and helpful. Took care of recall and also ordered another part needed for my car. More

by jbatzold69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Auto repair
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Jan 26, 2024 -

Sullivan Cadillac responded

Hello! It is great to hear about your recent service experience. We will certainly pass on your feedback to our team as they will be happy to hear it! We look forward to working with you again in the future! Sincerely, The Sullivan Cadillac Team

January 23, 2024

it took 2 hrs to complete a oil change and tire rotation. i have a extended warranty. good for 48 months service wrier says it has expired, so had to pay for the service. When i got home found paper work a More

by THEVIL16675
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bob Vitrano
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 25, 2024 -

Sullivan Cadillac responded

I believe the service contract was expired but they told me they got it handled...let me know if all was ok Richard Gruber General Manager

January 22, 2024

The car is beautiful. The only negative is that the car has 12 year old tires and Jared never got back with me about getting a small area touched up. More

by crnaed
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jared Reynolds
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2024 -

Sullivan Cadillac responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us to discuss anything in greater detail. Sincerely, The Sullivan Cadillac Team

January 20, 2024

Employees are efficient, knowledgeable and courteous to work with. Waiting room is pleasant and snacks and drinks are appreciated. More

by CHNEWTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
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Jan 23, 2024 -

Sullivan Cadillac responded

To say thank you is not enough! We are thrilled to read your kind words about our employees, facility, and overall experience with us. Please stop by Sullivan Cadillac again! Sincerely, The Sullivan Cadillac Team

January 20, 2024

Customer comes first, which is rare in the retail market today. Salesman Jake and manager Jay were very good and helpful. Great dealership!!! More

by Larry
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Gruber
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2024 -

Sullivan Cadillac responded

Thank you for leaving us this great review, Larry! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Sullivan Cadillac Team

January 18, 2024

Very good service , checked all engine points also rotated my tires all within a hour More

by gregoryw345
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Jan 21, 2024 -

Sullivan Cadillac responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Sullivan Cadillac Team

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