Sullivan Cadillac

very satisfied service writer Jamie was great and extremely helpful-also very happy with washing care with service extremely helpful-also very happy with washing care with service More

Fast, friendly and honest. If you had your own dealership, this is the way to operate a service facility and build customer loyalty. I look forward to seeing them again when If you had your own dealership, this is the way to operate a service facility and build customer loyalty. I look forward to seeing them again when my Cadillac needs service. More

Very deceptive, unethical and shady practices by the service manager Dennis Woods. His "word" means nothing and apparently he has a very short memory. service manager Dennis Woods. His "word" means nothing and apparently he has a very short memory. More

To long of wait for having an appointment, doesn’t feel like once you get is there anybody cares how long you wait like once you get is there anybody cares how long you wait More

Jaime is the best, she always takes care of us. The dealership is very privileged to have her The dealership is very privileged to have her More

I have owned over 20 Cadillacs and this XT5 was the first one that ever had a major problem. One night, it just shut down while driving in my community in Gainesville, Florida about 40 miles away from first one that ever had a major problem. One night, it just shut down while driving in my community in Gainesville, Florida about 40 miles away from Sullivan Cadillac I called Cadillac Roadside Assistance and within an hour a flatbed tow truck picked up my car and took it x down to Sullivan Ii was called that Sullivan had closed for the night but my car was placed in a secure area. The next morning right after the dealership opened, I received a phone call from Jaime Daigle - a Service Advisor. She had me give the list of complex issues. She then informed me they would hook up the car to their diagnostic computer and once they had had all the facts, she would call me with status updates up to and including when the car would be returned to me. The most renowned Cadillac dealership in the USA Is Sewell Village Cadillac in Dallas. I lived in Dallas area and purchased or leased 14 Cadillacs from them. Their Customer Service Department was better.than what one who owns a Cadillac should expect to get. Sullivan Cadillac exceeded my expectations with their rapid professional handling of status reporting and rapid repair expertise. The next day they delivered my fully functional Cadillac, washed and detailed back to me. My experience exceeded any expectations I had. So much so, ii would give them not 5 stars but 15.stars. Thank you and your service team. Gene L More

We dealt with Chris Corletta who did an excellent job in explaining everything.....Overall a great experience... explaining everything.....Overall a great experience... More

Great service, good price, friendly service staff. Communication is excellent about repairs and expected cost. Communication is excellent about repairs and expected cost. More

I can't say enough good things about Mr Jake Jordan! !!!! I had been doing my research and decided on a Cadillac after several months. Mr Jake Jordan from the outset was the only person I felt comfortabl !!!! I had been doing my research and decided on a Cadillac after several months. Mr Jake Jordan from the outset was the only person I felt comfortable dealing with. If Sullivan Cadillac dealership doesn't know by now, they should that Mr Jake Jordan is the VERY BEST in customer service and attention. I look forward to many years of good service From Sullivan Cadillac if other members follow his example!! 5 stars is the rating, only because that is the highest... I would rate Mr Jake Jordan higher if the scale were raised!! Thank You!!!!! More

Jaime in service dept is friendly and very helpful. She works hard to get issues resolved in a timely manner. Thank you for taking care of my vehicle! She works hard to get issues resolved in a timely manner. Thank you for taking care of my vehicle! More