Sullivan Cadillac - Service Center

Based on my experience as a GM service director in PA(32 years) and my previous experience at my former servicing dealer(Jim Hudson Cadillac, Augusta Georgia) I'll share some observations about my service v years) and my previous experience at my former servicing dealer(Jim Hudson Cadillac, Augusta Georgia) I'll share some observations about my service visit at Sullivan. Service advisor went right into up-sell mode at the point of write-up. I declined because I buy new Caddy every 3 years or so. Took 1 hour for a LOF and rotate which is OK. Car was washed but not dried. No multi-point inspection results verbal or otherwise ??? maybe not done because I declined additional "scheduled maintenance". No active delivery process, just handed me the keys and pointed to the car. This dealer needs some "polish" to its service process for advisors. This was not a top-shelf Cadillac experience and for the price of $140+ sorry I'm dissapointed. I guess post-covid has allowed a slip in the level of service for very accellerated pricing of same More

All who I came in contact with were pleasant and very helpful. All my questions and concerns were answered to my satisfaction. helpful. All my questions and concerns were answered to my satisfaction. More

The 25 dollar gift card was not available from your used car manager.unless I went in to talk to him.That is not what it said on the bottom of his letter. The service was still good and I might come back in car manager.unless I went in to talk to him.That is not what it said on the bottom of his letter. The service was still good and I might come back in the future. Thanks Mike Booher. More

Always finished on time and at the price quoted. Excellent communication. Will continue to use them. Excellent communication. Will continue to use them. More

The tech rep made aware of a free service I didn't know I had coming. That w as a pleasant surprise had coming. That w as a pleasant surprise More

Waiting area for people getting service on vehicles is not welcoming. Didn’t even have coffee made and area around coffee dirty. Thankfully service was on time with my appointment but seemed to take aw not welcoming. Didn’t even have coffee made and area around coffee dirty. Thankfully service was on time with my appointment but seemed to take awhile. More

The service manager seems to be over his head. Service department customer's waiting area is not very good. Volkswagen of Ocala blows it away! Service department customer's waiting area is not very good. Volkswagen of Ocala blows it away! More

Great customer experience from start to finish by all involved. They were able to locate the the vehicle desired promptly. Highly recommend the Sullivan Cadillac experience!!! I look forward to workin involved. They were able to locate the the vehicle desired promptly. Highly recommend the Sullivan Cadillac experience!!! I look forward to working with the Service Dept in the future as needed. More

Very helpful and friendly service. Keep me informed of how the process was going. Washed my car when finished and I left Very happy with all the work completed. Keep me informed of how the process was going. Washed my car when finished and I left Very happy with all the work completed. More

Great service department great communication . All work was do quick and right. We will use again All work was do quick and right. We will use again More