Sullivan Cadillac - Service Center

Navigation, outside temperature and audio didn't work when I got the car back! Also, Rep was anxious to sell me another $600 worth of service on my vehicle. I miss my last contact, Jaime, in the servic when I got the car back! Also, Rep was anxious to sell me another $600 worth of service on my vehicle. I miss my last contact, Jaime, in the service department. She was professional and courteous. Sorry she left Sullivan! More

No doubt had to be the best experience ever at any dealership I have ever had, I will gladly drive the distance for this kind of service. dealership I have ever had, I will gladly drive the distance for this kind of service. More

Told one price charged another. $190 for oil and tire rotation is ridiculous. My next vehicle will be a Subaru. $190 for oil and tire rotation is ridiculous. My next vehicle will be a Subaru. More

We love Sullivan Cadillac. Staff is great. They go above and beyond. Imagine our surprise when we got out car washed (without asking...amazing). Thank you. Staff is great. They go above and beyond. Imagine our surprise when we got out car washed (without asking...amazing). Thank you. More

I brought my 2013 Cadillac SRX Premium in and the part that I needed which was an Electronic Brake Control Module had been discontinued and they told me Cadillac can't replace it with a used part. This c that I needed which was an Electronic Brake Control Module had been discontinued and they told me Cadillac can't replace it with a used part. This could be come dangerous for me, but as far as they were concerned it wasn't there problem. If Cadillac discontinues parts they should tell you where you can go to get it replaced and where to get the used part programed. If Cadillac wants you to buy their cars they should provide you with better service. When I called Cadillac customer service they gave us a list of places to call throughout the United States but no one had a new part or it was promised to someone else. I've always been pleased in the past. I think they should help you out when parts have been discontinued. More

I brought my 2006 xxx in for an oil change and general checkup. The dipstick was misplaced on the inner fender under the engine cover trim. Also, the "check engine" light stayed on after starting the eng checkup. The dipstick was misplaced on the inner fender under the engine cover trim. Also, the "check engine" light stayed on after starting the engine. It was off when I dropped off the xxx. Two of the engine cover fasteners were missing. I brought the car in Tuesday for the "check engine" service (OK Now). Parts ordered the fasteners. Chuck More

When some one enters service area they need to be greeted …look up even if you are busy …look up even if you are busy More

I have been buying cars for about 35 years from Sullivan both Cadillac and GMC vehicles. They know me by name and I am comfortable dealing with them. Ron both Cadillac and GMC vehicles. They know me by name and I am comfortable dealing with them. Ron More

schedule of service very easy and when I arrivedm service performed in a very timely manner. Great service departmenty performed in a very timely manner. Great service departmenty More

Estefanía Adaro helped me and explained to me everything with details. Best advisor ever highly recommend her service , very polite and knowledgeable 5 stars with details. Best advisor ever highly recommend her service , very polite and knowledgeable 5 stars More