Sullivan Cadillac - Service Center

Staff is very attentive, courteous and knowledgeable but a little smile could help the weary owner who spends a fortune in repairs. a little smile could help the weary owner who spends a fortune in repairs. More

Need improvement in several customer service areas. Fell short with diagnosis and repair of issue with vehicle. Have no concern for customers time by dragging out clock to complete repairs. Services ar Fell short with diagnosis and repair of issue with vehicle. Have no concern for customers time by dragging out clock to complete repairs. Services are overpriced compared to other same brand dealerships. More

Took my car in on time. Courteous and friendly. Oil change was completed with a car wash in the 1 hour estimate. Very pleased. Courteous and friendly. Oil change was completed with a car wash in the 1 hour estimate. Very pleased. More

Always great service. Make an appointment and they get you in and out real quick Make an appointment and they get you in and out real quick More

THE SULLIVAN CADILLAC DEARLERSHIP PROVIDES IMPECCABLE SERVICES AND ASSISTANCE CONSISTENTLY, THROUGHOUT ALL DEPARTMENTS!! THE DEALERSHIP IS WELL MAINTAINED AND PRESENTS A VERY BEAUTIFUL APPEARANCE! SERVICES AND ASSISTANCE CONSISTENTLY, THROUGHOUT ALL DEPARTMENTS!! THE DEALERSHIP IS WELL MAINTAINED AND PRESENTS A VERY BEAUTIFUL APPEARANCE! MY 2006 CADILLAC DTS' IS ALWAYS ATTENDED TO PROFESSIONALLY BY THE SERVICE DEPARTMENT! THE INITIAL POINT OF CONTACT, HEAD SERVICE ADVISOR, MS. JAMIE DAIGLE, ENSURES TO LISTEN TO MY CONCERNS AND WRITES UP THE WORK ORDER DETAILING ALL ABNORMALITES ACURATELY, CONFERRING, WITH DESIGNATED HEAD CERTIFIED TECHNICIAN, MR. CHUCK ERVIN! TODAY THE OBJECTIVE WAS TO HAVE INSPECTION OF ALL CONCERNS AND EVALUATIONS MADE TOWARDS REPAIRS NEEDED, PARTS ORDERED AND OTHER CONCERNS PERFORMED! BOTH MS. JAIMIE DAIGLE AND CHUCK ERVIN INTERMITTENTLY COMMUNICATE WITH ME KEEPING ME INFORMED, AS REPAIRS ARE ACCOMPLISHED! I AM HIGHLY APPRECIATIVE AND GRATEFUL FOR THEIR HIGHLY PERSONABLE AND CARING INVOLVEMENT! ALL ISSUES WERE ADDRESSED AND ACCOMPLISHED IN A TIMELY MANNER! PRIOR TO PICKING UP MY VEHICLE, DETAILER CASEY EHLERS ENSURES IT IS PROFESSIONALLY WASHED! MR. KENARD MORTIMER, HEAD OF SERVICES, PROVIDES AND PERFORMS DEVERSIFIED GREETING CUSTOMER WHEN ARRIVING FOR SERVICE AND DIRECT THEM TO THE SERVICE WRITER, AND ENSURING ALL THEIR QUESTIONS ARE ANSWERED!! I'M HIGHLY GRATEFUL TO ALL OF THEIR DEDICATION, KNOWLEDGE, AND EXPERTISE!!⁹ More

Overall a good experience. The sales process took quite a while, maybe a little longer than expected. An additional service plan was added during the finance process, which i a The sales process took quite a while, maybe a little longer than expected. An additional service plan was added during the finance process, which i approved when told, but it wasn't really explained. No extended warranty was offered for purchase. My finance options weren't reviewed, so i just assume the best choice was offered. Having worked in an Equipment dealership for 20 years, I just come to expect some things that just weren't present in this transaction. More

Jaime was professional and easy to work with. She got my vehicle in and out quickly for a warranty battery work. Always a pleasure. She got my vehicle in and out quickly for a warranty battery work. Always a pleasure. More

As usual, I got wonderful service at Sullivan. I did not have an appointment, but my check engine light came on, and Jamie got me in and got it fixed that same day. I so appreciate her and her exc I did not have an appointment, but my check engine light came on, and Jamie got me in and got it fixed that same day. I so appreciate her and her excellent customer service. She is definitely a valuable asset to Sullivan Cadillac. More

Dillan and Jamie are wonderful we drive from Alachua, because we know they are spot on because we know they are spot on More

Ripped me off for a thermostat. Ridiculous however, they had me by the short hairs as engine switched to safety mode in route to south fl for cruise. Sunday afternoon late and on t Ridiculous however, they had me by the short hairs as engine switched to safety mode in route to south fl for cruise. Sunday afternoon late and on the road with family from out of town, I had no choice as was expected to be a pre-paid hotel rooms and with trip that next morning, more or less said, now I know how it feels to be a female taken by heartless mechanic. $600+ in labor to change a thermostat! I want half my money back at least. More