Sullivan Cadillac - Service Center

I have waited over one year to do this review. I always give the benefit of doubt. My advice is to only purchase new vehicles from this location and don’t go for a used vehicle “that they can get I always give the benefit of doubt. My advice is to only purchase new vehicles from this location and don’t go for a used vehicle “that they can get you in” . I have the internet and I can “ get in “ whatever is available. The young salesman “got” my wife into a vehicle that I said was above our budget. She was heartbroken when she had to take it back and settled for whatever we could get at 9:30 at night. It tanked both of our credit scores by about 200 points from all of the lenders that agreed that it was above our means. Also it is barely drivable at highway speeds which is how we get to work. After being in there shop 4-4-6 times it always comes back the same or worse.Finally a year later I spoke to a representative from the dealership and expressed my concerns and I was told to have a happy holiday, so I will. I will avoid this place like them covids! My advice is to buy online or just not here. More

Jamie is courteous and they always get me in and out when I go for an oil change. I go for an oil change. More

Jaime is always ready to help out. ..she goes above and beyond to make sure we are satisfied. ..she goes above and beyond to make sure we are satisfied. More

Everything that was agreed upon for service was done. Service Department was very quick , efficient and thorough. Great job guys. Service Department was very quick , efficient and thorough. Great job guys. More

Great service. The staff was professional and my car was serviced appropriately. Appreciated that the car was clean when I picked it up. The staff was professional and my car was serviced appropriately. Appreciated that the car was clean when I picked it up. More

My salesman Bob was outstanding! !! He ensured I was taken care of and made the process very smooth. Richard the general manager was great. He worked with me to make me feel I got !! He ensured I was taken care of and made the process very smooth. Richard the general manager was great. He worked with me to make me feel I got a good deal. Great dealership!!! More

Quick and very nice. They make me feel like they know what they are doing to correct my problems. They make me feel like they know what they are doing to correct my problems. More

Jaimie in the service department is the best ,she gets to know the clients to provide excellent customer service . to know the clients to provide excellent customer service . More

Great service and did exactly what I asked for them to do. Comfortable waiting room while you wait for your car to be serviced. do. Comfortable waiting room while you wait for your car to be serviced. More

Welcome atmosphere. Courteous. Professional. Knowledgeable. Efficient. I always find a visit relaxing, enjoyable pleasant experience. Courteous. Professional. Knowledgeable. Efficient. I always find a visit relaxing, enjoyable pleasant experience. More