Sullivan Cadillac - Service Center

Jaime was professional and easy to work with. She got my vehicle in and out quickly for a warranty battery work. She got my vehicle in and out quickly for a warranty battery work. More

Jamie, the service representative is very professional and has been handling service since I my first purchase at Sullivan . and has been handling service since I my first purchase at Sullivan . More

The service writer was very polite,very helpful,and expedited what was needed to be done to our car. expedited what was needed to be done to our car. More

After having multiple error messages shown, OnStar directed me to bring my car in for service.Upon arriving at Sullivan Cadillac the Service director Mr. Dennis Woods was instrumental in helping me wi directed me to bring my car in for service.Upon arriving at Sullivan Cadillac the Service director Mr. Dennis Woods was instrumental in helping me with resolving the issues at hand. All the service department personnel were helpful and courteous. The entire experience was what would be expected from a luxury car dealer. More

The sales process has been flawless with the last three cars we purchased. Service after the sale is fabulous. Everyone has been very courteous !!!! cars we purchased. Service after the sale is fabulous. Everyone has been very courteous !!!! More

Had the oil changed . Tires rotated. Good job. Happy with the work the men do. Tires rotated. Good job. Happy with the work the men do. More

Service- car wss finished 30+ minutes before I was informed. Sucks! Y'all might want to improve on customer satisfaction informed. Sucks! Y'all might want to improve on customer satisfaction More

Excellent knowledgeable well done easy to set up everyone was very polite thank you all was very polite thank you all More

The service people were courteous and treated us nicely. They got us in right away and performed the work quickly. The salesman Mike was very good and explained the Lyriq to us. They got us in right away and performed the work quickly. The salesman Mike was very good and explained the Lyriq to us. More

I have waited over one year to do this review. I always give the benefit of doubt. My advice is to only purchase new vehicles from this location and don’t go for a used vehicle “that they can get I always give the benefit of doubt. My advice is to only purchase new vehicles from this location and don’t go for a used vehicle “that they can get you in” . I have the internet and I can “ get in “ whatever is available. The young salesman “got” my wife into a vehicle that I said was above our budget. She was heartbroken when she had to take it back and settled for whatever we could get at 9:30 at night. It tanked both of our credit scores by about 200 points from all of the lenders that agreed that it was above our means. Also it is barely drivable at highway speeds which is how we get to work. After being in there shop 4-4-6 times it always comes back the same or worse.Finally a year later I spoke to a representative from the dealership and expressed my concerns and I was told to have a happy holiday, so I will. I will avoid this place like them covids! My advice is to buy online or just not here. More