Sullivan Honda

I have been a customer at Torrington Honda service department for over 20 years. Bob Russo, Service Manager and his staff, in particular Anthony and Matt, are very very accommodating and helpful. I department for over 20 years. Bob Russo, Service Manager and his staff, in particular Anthony and Matt, are very very accommodating and helpful. I bring two Hondas and a Saturn to this service department. I am writing this review in particular because my daughter drives the Saturn and called about a dozen different places, dealerships, private mechanics, etc., in and around the Stamford area, looking for someone to diagnose a noise she was hearing. None of them would even look at the car because it is a Saturn. Anthony allowed us to bring the car in same day, the problem was diagnosed, and part were ordered. Since Saturn no longer is in business, they ordered after factory parts, which will be available tomorrow. They gave me a loaner car, I gave my daughter my car, and all will be fixed tomorrow. They have consistently been willing to work on the Saturn ever since that company went out of business. The dealerships in Fairfield county that my daughter contacted would not even discuss seeing her car. Thanks Bob, Anthony, and Matt! More

My experience at Torrington Honda was very pleasant. The staff was incredibly patient and attentive, even when I decided to postpone my purchase. I chose to wait until I finish making tuition payments to p staff was incredibly patient and attentive, even when I decided to postpone my purchase. I chose to wait until I finish making tuition payments to purchase a newer vehicle. The staff was understanding and gracious and made sure to let me know that they would be happy to work with me when I was ready to purchase. More

This dealer used a bait and switch tactic--while giving a price on a 2012 vehicle, they failed to tell me they had none on the lot. When I got to the lot, they showed me a 2013, gave me a price, but then re price on a 2012 vehicle, they failed to tell me they had none on the lot. When I got to the lot, they showed me a 2013, gave me a price, but then reneged--rudely--on the price. Acc. to the mgr, I went in from out of state knowing they had no 2012 models on the lot, which was false as their internet salesperson never told me of this. Brought to attention of Dept of Consumer Protection who followed up stating the dealer was unwilling to mediate the situation. Rude/condescending manager interaction, fraudulent accusation of my knowledge, and failure to produce item they quoted me for the day of the visit with no notification a 2012 was not on site despite knowing I'd be coming in from out of state. More

What a easy hassle free transaction. John made it so easy for us to get out of our current lease early, and into a new Honda with no money down, and we lowered our payment. Torrington Honda is lucky to have for us to get out of our current lease early, and into a new Honda with no money down, and we lowered our payment. Torrington Honda is lucky to have a manager like John. We will never buy anywhere else. Thanks John! More

I was very pleased with Torrington Honda. I purchase my first honda 4yrs. ago which was a pilot and everyone there was great that I returned again to purchase another Pilot and didn't bother to look at ano first honda 4yrs. ago which was a pilot and everyone there was great that I returned again to purchase another Pilot and didn't bother to look at another Honda dealership. Even there are other Honda dealers closer to me. They listened and there was no high pressure sales tactics and aimed to please. Its a small, old fashioned, customer comes first type of dealership. More

We came to Torrington Honda from the Hartford Area. We were looking for a Certified Honda that they had in stock. Our Internet Sales Manager John Stevens convinced us that it was worth the 45 minute trip were looking for a Certified Honda that they had in stock. Our Internet Sales Manager John Stevens convinced us that it was worth the 45 minute trip to see him and the Vehicle. We were not disappointed at all when we arrived. We were treated like family and the process went very smoothly. John didn't pressure us at all and was very knowledgeable of the Odyssey and it's features. We bought the Honda because of John and how he made us feel. We will definitely recommend John and Torrington Honda to our family and friends. More