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Sullivan Honda

Torrington, CT

Overview
Employees
Reviews
Vehicles
4.8
876 Reviews
Sullivan Honda in Torrington, CT treats the needs of each customer with paramount concern. We know that you have high expectations, and as a car dealer, we enjoy the challenge of meeting and exceeding those standards each time. Allow us to demonstrate our commitment to excellence! Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive, and investigate financing options. You can also request more information about a vehicle using our online form or by calling 860-496-0077
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2015 East Main Street

Torrington, CT

06790

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Showing 106 service reviews

March 18, 2026

Every staff member is friendly & knows the products The waiting area is very comfortable and coffee is appreciated. More

by Peg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa Greenwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Gambino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paige White
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 17, 2026

I trust the service personnel at Sullivan Honda. Friendly manner and fast service. The lounge provides comfort and quiet. More

by Mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paige White
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 09, 2026

Great service as always. Friendly greeting and no wait. Service lounge is comfortable, I always wait for my car. More

by Egriswold42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Gambino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 12, 2026 -

Sullivan Honda responded

Hi, we are so happy to read such a great review about Sullivan Honda! If you have any further questions, please don't hesitate to reach out!

January 30, 2026

The service team is the best. I drive 20 miles to use Sullivan service and Watertown Honda is a mile from me that’s how much I like Sullivans service team , everyone I’ve had to d More

by cliano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa Greenwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Gambino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paige White Service ******
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Feb 03, 2026 -

Sullivan Honda responded

Hi Cliano, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

January 24, 2026

Always a great experience fair and honest price and always greeted with a smile glad your there Rick More

by rmeehan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa Greenwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 26, 2026 -

Sullivan Honda responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 15, 2026

I received a fantastic level of service. I was greeted and experienced no wait. Communication was clear and the overall environment was spotless. More

by Boornazian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa Greenwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 16, 2026 -

Sullivan Honda responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

January 08, 2026

THEY FLAT OUT OVERCHARGE. ..500 DOLLARS LABOR TO CHANGE OUT AN IGNITION SWITCH? I CHECKED WITH MULTIPLE MECHANICS AND THEY SAID IT WAS TWO JOB TOPS...THIS ISN'T THE FIRST TIME More

by rdfab3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Laura Gambino
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2026 -

Sullivan Honda responded

Hi, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We'd like the opportunity to discuss this with you. Please reach out to us at (860) 496-0077 at your earliest convenience to discuss how we can turn your experience into a positive one.

Jan 16, 2026 -

rdfab3 responded

And now this recent job that I had done does't seem to have been done well...My car didn't start this morning for the exact same reason...This is the second time this has happened to me...Back in September I had my alternator done and the day after I got my car back it went out again and had to be fixed because of mechanics error...I'm just sick of the incompetence...and that job cost 1600 dollars...

Jan 16, 2026 -

Sullivan Honda responded

Good morning, I'm sorry to hear that you're still having issues. Can you please contact Nelson at 860-496-5010 so we can try to help you? We're not here to rip you off, and despite your comment that we did, our pricing is very fair and competitive. We needed additional time because the part you brought wouldn't work. We stand by our work, so if something wasn't done correctly, we will fix it.

December 17, 2025

Very knowledgeable and efficient. I feel very confident the car is in good hands with the excellent service provided. More

by mimsykari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of the above
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Dec 20, 2025 -

Sullivan Honda responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

December 11, 2025

Service and sales customer service is straight forward and honest. The purchase was a straight forward and pleasant process with Dave Paolino. Service was the same level with no complications whatsoever. More

by jlobre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa Greenwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Paolino, Sr Sales
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Dec 20, 2025 -

Sullivan Honda responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

November 28, 2025

Great service Prices are actually lower than my local garage. Fairly quick service also. Very thorough More

by chaplainbob1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa Greenwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Gambino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2025 -

Sullivan Honda responded

Hello, thank you; we appreciate your feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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