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Sullivan Honda

Torrington, CT

4.8
870 Reviews
Sullivan Honda in Torrington, CT treats the needs of each customer with paramount concern. We know that you have high expectations, and as a car dealer, we enjoy the challenge of meeting and exceeding those standards each time. Allow us to demonstrate our commitment to excellence! Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive, and investigate financing options. You can also request more information about a vehicle using our online form or by calling 860-496-0077
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2015 East Main Street

Torrington, CT

06790

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Showing 103 service reviews

January 30, 2026

The service team is the best. I drive 20 miles to use Sullivan service and Watertown Honda is a mile from me that’s how much I like Sullivans service team , everyone I’ve had to d More

by cliano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa Greenwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Gambino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paige White Service ******
Feb 03, 2026 -

Sullivan Honda responded

Hi Cliano, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

January 24, 2026

Always a great experience fair and honest price and always greeted with a smile glad your there Rick More

by rmeehan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa Greenwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2026 -

Sullivan Honda responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 15, 2026

I received a fantastic level of service. I was greeted and experienced no wait. Communication was clear and the overall environment was spotless. More

by Boornazian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa Greenwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2026 -

Sullivan Honda responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

January 08, 2026

THEY FLAT OUT OVERCHARGE. ..500 DOLLARS LABOR TO CHANGE OUT AN IGNITION SWITCH? I CHECKED WITH MULTIPLE MECHANICS AND THEY SAID IT WAS TWO JOB TOPS...THIS ISN'T THE FIRST TIME More

by rdfab3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Laura Gambino
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2026 -

Sullivan Honda responded

Hi, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We'd like the opportunity to discuss this with you. Please reach out to us at (860) 496-0077 at your earliest convenience to discuss how we can turn your experience into a positive one.

December 17, 2025

Very knowledgeable and efficient. I feel very confident the car is in good hands with the excellent service provided. More

by mimsykari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of the above
Dec 20, 2025 -

Sullivan Honda responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

December 11, 2025

Service and sales customer service is straight forward and honest. The purchase was a straight forward and pleasant process with Dave Paolino. Service was the same level with no complications whatsoever. More

by jlobre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa Greenwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Paolino, Sr Sales
Dec 20, 2025 -

Sullivan Honda responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

November 28, 2025

Great service Prices are actually lower than my local garage. Fairly quick service also. Very thorough More

by chaplainbob1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa Greenwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Gambino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2025 -

Sullivan Honda responded

Hello, thank you; we appreciate your feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 05, 2025

Completed to my satisfaction. No problems. Paige was excellent. Done in plenty of time. Thank you. More

by markcolaciello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paige.
Nov 06, 2025 -

Sullivan Honda responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Sullivan Honda. If you have any further questions, please don't hesitate to reach out!

September 26, 2025

Service itself was good except for the fact they said they couldn't fine the chip in the front window shield that was made by the stone that hit it. More

by BetsyPaulC
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Gambino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2025 -

Sullivan Honda responded

Hello, thank you; we appreciate your feedback! Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

September 06, 2025

Brought vehicle in for brake job. Left vehicle, called when job was completed. Satisfied customer. More

by dcnrblair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Gambino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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