Sullivan Honda - Service Center

I gave the overall experience a three because while waiting for the service work to be completed, I was once again disappointed to not see current magazines for women available for reading. When the d waiting for the service work to be completed, I was once again disappointed to not see current magazines for women available for reading. When the dealership was Torrington Honda, there was always a variety of timely magazines for both men and women; now there aren't any for those of us who have to wait. And...this is even more important...I miss having cookies to munch on :) Seriously, it's the little touches that are memorable and tell your customers they are special. I am most happy to see the same staff each time I go in and know that there hasn't been a turnover of familiar faces. Anthony and Matt in the service department are fantastic and I expect to see them each time I'm there. Bob Russo is the best, he's friendly and very helpful. Since I moved to Torrington ten years ago I've purchased a 2009 Civic and leased a 2010 Civic and a 2013 Accord from your dealership. Knowing the employees are treated "right" is one reason I continue to come back...I don't want to drive to Avon or Watertown to purchase/lease/service my cars. But the waiting area needs a woman's touch - hint...hint. Thanks for the excellent service done on my cars! Kathleen Dane More

June 2013, I bought a "Honda Certified" 2011 Pilot Touring edition from what was at the time, Torrington Honda. We have purchased a couple cars from Torrington Honda and have had great experien Pilot Touring edition from what was at the time, Torrington Honda. We have purchased a couple cars from Torrington Honda and have had great experiences with sales and service. So, we got the certified Pilot this year and were told by Torrington Honda about what the "Certified" program entitled us to; 4 years of free oil changes, etc, etc. What they didn't tell us however, is that you need a coupon booklet to redeem those rewards, nor did they give us a booklet. The salesmen had only been on the job for 2 weeks, I'd say it was an honest mistake. October 2013, time for the first oil change. Torrington Honda has been taken over by Sullivan Honda at this point. I take the Pilot for an oil change expecting it's covered by the Honda certification, only to learn that A) I need a coupon booklet to redeem the free oil changes and other rewards from the certification program, and B) since Sullivan's doesn't participate in the program - I can't get a copy of the coupon booklet that I was supposed to have gotten when I purchased the car. So wait, you can't give me a coupon booklet? You won't even sell me one? Nope. It's mind boggling that in today's high tech world we still have to rely on a coupon booklet for services? Don't you have some sort of electronic record of my purchase? But that's a Honda issue. And what kind of customer service is not participating in this Honda Certified program? You really can't get me a copy of the coupon booklet that I should have gotten anyway? It's not like I'm putting you out here, I just need the book. If I have the coupons I can take the car to another dealer, that's fine. And it's not a lot of money for each service, but $50-60 each time for 4 years adds up! Even if I don't have this car serviced with you, I would have at least still had a positive opinion of Sullivan's Honda. Had they given me the coupon book I would consider them the next time I am car shopping. Not helping me out there just cost them a customer. There are plenty of other dealers that want my loyalty of repeat sales and service. More