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Sullivan Honda - Service Center

Torrington, CT

5.0
13 Lifetime Reviews Review Dealership

13 Reviews of Sullivan Honda - Service Center

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January 06, 2020

"Great Overall Service"

- Greg

My family has been a Honda customer since 2006. All 6 of our Accords, along with 1 CRV, have been serviced at Sullivan Honda in Torrington, CT. While many claim that having a car serviced at a dealer would mean expecting to be overcharged and with limited customer service, Sullivan Honda Service would prove the naysayers wrong. Initially coordinated with Anthony, the original service manager when when we began our Honda journey, the current service dept. team of Melissa & Nelson, along with their highly qualified technicians, always strive to do the right thing at a competitive rates. If there is or was ever a concern, i could always be assured they will stand by their work. Thank you Sullivan Honda for all the service. Greg

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Recommend Dealer
Yes
Employees Worked With
Jan 08, 2020 -

Sullivan Honda responded

Greg, we're glad you had such a great experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

October 10, 2019

"Great Service all the way around"

- sailix

Thank you for all the extra effort throughout the purchase of my 2016 Honda CRV. Sales, Finance and Service Department made the purchase of my car effortless. The extra mile you took to work on the bumper and below the bumper to make it look new was and is greatly appreciated. It looks beautiful! My next Honda purchase will definitely be through you...and I will recommend you without hesitation to anyone looking to purchase a new (newer) car. Thank you for everything...I feel like a relationship is starting with a dealership I can trust for all my car needs. Sincerely Jodell Still West Cornwall CT

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Recommend Dealer
Yes
Oct 10, 2019 -

Sullivan Honda responded

Congratulations on your new car and thank you for your kind review; we are happy to pass along your comments to the team here at Sullivan Honda! We look forward to your next visit! Take care!

May 26, 2017

"Recent 30,000 service"

- unneeded

Service of our 2009 Honda civic, owned by Patricia Elsbach, Sheffield, MA 01257. As always we were impressed by all aspects of the service (quality, efficiency, customer attitude) and also with the quality of Honda .

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Recommend Dealer
Yes
Employees Worked With
Bob Russo
April 08, 2017

"Passenger Side Air Bag Recall"

- BDB

Needed an air bag replacement. 'was able to just drop off car and pick it up the next day with little or no fuss, unlike the first dealer I went to.

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Recommend Dealer
Yes
Employees Worked With
December 05, 2016

"Great experience purchasing a new car"

- CC

Chris Beyus, Michael Nardi and Tim Kulla were all professional, easy to work with and went the extra mile throughout the process of purchasing our new Pilot. We are very happy and it was a pleasure doing business with Sullivan Honda.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Michael Nardi
August 17, 2015

"Air Bag Recall"

- dissatisfiedinct

After bringing my Honda Pilot in for an air bag recall, I was shown the work order and was told that my radiator was leaking and it needed to be replaced at a cost of 700-800 dollars. Of course being a woman and knowing nothing about cars, I panicked. Since I didnt have the money to fix it on me at the time, I immediately left there and went to my mechanic to schedule an appointment and have it checked out. Nothing was wrong with my radiator and it wasn't leaking at all. I certainly won't be going back there when I purchase a new Pilot.

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Recommend Dealer
No
Employees Worked With
Other Employees : I dont know who replaced the air bag recall but it will not submit this review unless I check someone. , Nick Vasile
March 11, 2015

"Excellent"

- pbamen

This is the first time I brought my Civic to Sullivans. I needed a burned out brake light fixed. While there, the service technician noticed a soft right front tire. I had picked up a nail. Low and behold, I drove on the soft tire so I needed to replace it. Rather than just order the one tire, I choose to buy 4 from Sullivan Honda. My service rerpresentative was Marissa Greenwood. She was wonderful to work with. Very accomdating, kept me informed of everything, told me what the cost would be. Got the job done in a timely fashion as well. I believe Sullivans has acquired a new customer.

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Recommend Dealer
Yes
Employees Worked With
Marissa Greenwood
December 09, 2014

""Worth the drive to Sullivan's""

- Fred Artman

It all started in 2013 when a friend called us about a great deal at Sullivan Honda. My husband and I took the drive from Waterbury to Torrington the next day with the exact car we wanted. And it was a great deal! Everyone there was so professional and friendly, no pressure. The mechanics in the service department are top notch therefore we will always go back to Sullivan Honda for all our service and new cars when we want to trade. Fred Artman SR.

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Recommend Dealer
Yes
Employees Worked With
Bob Russo
February 26, 2014

"My experience with the Sullivan Honda service department..."

- acmilan2014

My experience with the Sullivan Honda service department is one of the few places that I can honestly recommend to a friend or to a family member. My conclusion is based on my experiences after a number of service work being done on my vehicle. I must say that based on his product knowledge and his honesty, Service Manager Antony Aiuda is in my life experience one of the best in the business. Sullivan Honda Service department is truly a place where customer service is actually practiced and not just claimed.

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Recommend Dealer
Yes
Employees Worked With
Antony Aiuda
December 12, 2013

"I gave the overall experience a three because while..."

- KathleenDane

I gave the overall experience a three because while waiting for the service work to be completed, I was once again disappointed to not see current magazines for women available for reading. When the dealership was Torrington Honda, there was always a variety of timely magazines for both men and women; now there aren't any for those of us who have to wait. And...this is even more important...I miss having cookies to munch on :) Seriously, it's the little touches that are memorable and tell your customers they are special. I am most happy to see the same staff each time I go in and know that there hasn't been a turnover of familiar faces. Anthony and Matt in the service department are fantastic and I expect to see them each time I'm there. Bob Russo is the best, he's friendly and very helpful. Since I moved to Torrington ten years ago I've purchased a 2009 Civic and leased a 2010 Civic and a 2013 Accord from your dealership. Knowing the employees are treated "right" is one reason I continue to come back...I don't want to drive to Avon or Watertown to purchase/lease/service my cars. But the waiting area needs a woman's touch - hint...hint. Thanks for the excellent service done on my cars! Kathleen Dane

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Recommend Dealer
Yes
Employees Worked With
Matt at the service desk, Bob Russo
Dec 19, 2013 -

Sullivan Honda responded

Kathleen, we are extremely pleased that you have given our customer service, quality of work, and friendliness the highest possible rating. We aim for 100% satisfaction though, and we apologize that your overall experience wasn't rated the same. We appreciate this type of feedback and we will work to rectify your concerns quickly. We will monitor our service waiting area to make it more comfortable for both women and men. We have heard great feedback about the upgrade to the Keurig brewing system and the variety of coffee that we offer. Sullivan Honda is always looking for ways to improve our facility. In regards to our employees, Sullivan Honda has been very fortunate to be able to retain the majority of the former Torrington Honda sales and service staff. They do a tremendous job and always take great care of our customers. The staff at Sullivan Honda appreciates your patronage over the years. No one should ever have to leave Torrington to purchase or service their Honda. Thank you for taking the time to write a review. We look forward to working towards keeping your business for many years to come.

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