Sullivan Honda - Service Center

The most unprofessional rude service experience I have ever experienced in a dealership. I will take my car elsewhere to be serviced. I will never do business with Sullivan Honda ever again. ever experienced in a dealership. I will take my car elsewhere to be serviced. I will never do business with Sullivan Honda ever again. More

I them. The car actually was heavily damaged come to find out post sale and I was charged for repairs that were certified as not being there. I was quo The car actually was heavily damaged come to find out post sale and I was charged for repairs that were certified as not being there. I was quoted $2,300 for a repair that I thought was overpriced and two years later went back and had it done for $400. In March I got an estimate from the body shop manager for $6,000 and was told I would see Santa before before I would see him. Another dealer did the repair for $2,100 the next month. The straw was a $40 charge for a signal light bulb. Don’t bother complaining to Melissa, a device advisor, nothing stands between her and her commission on service revenue, Nelson, the service manager will throw you a bone and credit you a couple bucks for the cost of the bulb while totally missing the point about how they conduct business and how ludicrous it is to charge $40 for a bulb not needing replacement or you can attempt to talk with Rob, the GM, but the only time he isn’t tied up is when he is on the toilet but you better bring a good book to stake out the men’s room! If you like being hoodwinked, then Sullivan’s Honda in Torrington, CT is perfect for you. As P.T. Sullivan once said, there is a sucker born every minute… or was that Barnum? More

She is wonderful and knows what she is doing. She helped me and also went outside to to see what i was looking for . She helped me and also went outside to to see what i was looking for . More

No pressure, easy going, and exceptional car buying experience! Will recommended this dealer and salesman! experience! Will recommended this dealer and salesman! More

Had a new key made for my Honda at this dealership and they promised me the extra key or spare key would be made for me for free at a different date if I wanted to come back. I went back at a later date a they promised me the extra key or spare key would be made for me for free at a different date if I wanted to come back. I went back at a later date and they tried to tell me I had to pay for it. They aren’t all on the same page at this dealership and I had a feeling this would be something I’d deal With when I went back to have the spare made. Disappointed. More

Recent 30,000 service Service of our 2009 Honda civic, owned by Patricia Elsbach, Sheffield, MA 01257. As always we were impressed by all aspects of the service (quality, Service of our 2009 Honda civic, owned by Patricia Elsbach, Sheffield, MA 01257. As always we were impressed by all aspects of the service (quality, efficiency, customer attitude) and also with the quality of Honda . More

Passenger Side Air Bag Recall Needed an air bag replacement. 'was able to just drop off car and pick it up the next day with little or no fuss, unlike the first dealer I went to. Needed an air bag replacement. 'was able to just drop off car and pick it up the next day with little or no fuss, unlike the first dealer I went to. More

Great experience purchasing a new car Chris Beyus, Michael Nardi and Tim Kulla were all professional, easy to work with and went the extra mile throughout the process of purchasing our new Chris Beyus, Michael Nardi and Tim Kulla were all professional, easy to work with and went the extra mile throughout the process of purchasing our new Pilot. We are very happy and it was a pleasure doing business with Sullivan Honda. More