Sullivan Honda - Service Center

My family has been a Honda customer since 2006. All 6 of our Accords, along with 1 CRV, have been serviced at Sullivan Honda in Torrington, CT. While many claim that having a car serviced at a dealer would mean expecting to be overcharged and with limited customer service, Sullivan Honda Service would prove the naysayers wrong. Initially coordinated with Anthony, the original service manager when when we began our Honda journey, the current service dept. team of Melissa & Nelson, along with their highly qualified technicians, always strive to do the right thing at a competitive rates. If there is or was ever a concern, i could always be assured they will stand by their work. Thank you Sullivan Honda for all the service. Greg

Thank you for all the extra effort throughout the purchase of my 2016 Honda CRV. Sales, Finance and Service Department made the purchase of my car effortless. The extra mile you took to work on the bumper and below the bumper to make it look new was and is greatly appreciated. It looks beautiful! My next Honda purchase will definitely be through you...and I will recommend you without hesitation to anyone looking to purchase a new (newer) car. Thank you for everything...I feel like a relationship is starting with a dealership I can trust for all my car needs. Sincerely Jodell Still West Cornwall CT

Service of our 2009 Honda civic, owned by Patricia Elsbach, Sheffield, MA 01257. As always we were impressed by all aspects of the service (quality, efficiency, customer attitude) and also with the quality of Honda .

Needed an air bag replacement. 'was able to just drop off car and pick it up the next day with little or no fuss, unlike the first dealer I went to.

Chris Beyus, Michael Nardi and Tim Kulla were all professional, easy to work with and went the extra mile throughout the process of purchasing our new Pilot. We are very happy and it was a pleasure doing business with Sullivan Honda.

After bringing my Honda Pilot in for an air bag recall, I was shown the work order and was told that my radiator was leaking and it needed to be replaced at a cost of 700-800 dollars. Of course being a woman and knowing nothing about cars, I panicked. Since I didnt have the money to fix it on me at the time, I immediately left there and went to my mechanic to schedule an appointment and have it checked out. Nothing was wrong with my radiator and it wasn't leaking at all. I certainly won't be going back there when I purchase a new Pilot.

This is the first time I brought my Civic to Sullivans. I needed a burned out brake light fixed. While there, the service technician noticed a soft right front tire. I had picked up a nail. Low and behold, I drove on the soft tire so I needed to replace it. Rather than just order the one tire, I choose to buy 4 from Sullivan Honda. My service rerpresentative was Marissa Greenwood. She was wonderful to work with. Very accomdating, kept me informed of everything, told me what the cost would be. Got the job done in a timely fashion as well. I believe Sullivans has acquired a new customer.

It all started in 2013 when a friend called us about a great deal at Sullivan Honda. My husband and I took the drive from Waterbury to Torrington the next day with the exact car we wanted. And it was a great deal! Everyone there was so professional and friendly, no pressure. The mechanics in the service department are top notch therefore we will always go back to Sullivan Honda for all our service and new cars when we want to trade. Fred Artman SR.

My experience with the Sullivan Honda service department is one of the few places that I can honestly recommend to a friend or to a family member. My conclusion is based on my experiences after a number of service work being done on my vehicle. I must say that based on his product knowledge and his honesty, Service Manager Antony Aiuda is in my life experience one of the best in the business. Sullivan Honda Service department is truly a place where customer service is actually practiced and not just claimed.

I gave the overall experience a three because while waiting for the service work to be completed, I was once again disappointed to not see current magazines for women available for reading. When the dealership was Torrington Honda, there was always a variety of timely magazines for both men and women; now there aren't any for those of us who have to wait. And...this is even more important...I miss having cookies to munch on :) Seriously, it's the little touches that are memorable and tell your customers they are special. I am most happy to see the same staff each time I go in and know that there hasn't been a turnover of familiar faces. Anthony and Matt in the service department are fantastic and I expect to see them each time I'm there. Bob Russo is the best, he's friendly and very helpful. Since I moved to Torrington ten years ago I've purchased a 2009 Civic and leased a 2010 Civic and a 2013 Accord from your dealership. Knowing the employees are treated "right" is one reason I continue to come back...I don't want to drive to Avon or Watertown to purchase/lease/service my cars. But the waiting area needs a woman's touch - hint...hint. Thanks for the excellent service done on my cars! Kathleen Dane