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63 Reviews of Sullivan Honda - Service Center
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December 08, 2013
The entire experience was impressive, from my very first phone call, all the way through to picking up my car. I have been to quite a few dealerships and mechanics in my life, and I can say that without q phone call, all the way through to picking up my car. I have been to quite a few dealerships and mechanics in my life, and I can say that without question, that SULLIVAN HONDA is the best ever. More
by mvmeehan
Employees Worked With
Anthony
Helpful November 07, 2013
June 2013, I bought a "Honda Certified" 2011 Pilot Touring edition from what was at the time, Torrington Honda. We have purchased a couple cars from Torrington Honda and have had great experien Pilot Touring edition from what was at the time, Torrington Honda. We have purchased a couple cars from Torrington Honda and have had great experiences with sales and service. So, we got the certified Pilot this year and were told by Torrington Honda about what the "Certified" program entitled us to; 4 years of free oil changes, etc, etc. What they didn't tell us however, is that you need a coupon booklet to redeem those rewards, nor did they give us a booklet. The salesmen had only been on the job for 2 weeks, I'd say it was an honest mistake. October 2013, time for the first oil change. Torrington Honda has been taken over by Sullivan Honda at this point. I take the Pilot for an oil change expecting it's covered by the Honda certification, only to learn that A) I need a coupon booklet to redeem the free oil changes and other rewards from the certification program, and B) since Sullivan's doesn't participate in the program - I can't get a copy of the coupon booklet that I was supposed to have gotten when I purchased the car. So wait, you can't give me a coupon booklet? You won't even sell me one? Nope. It's mind boggling that in today's high tech world we still have to rely on a coupon booklet for services? Don't you have some sort of electronic record of my purchase? But that's a Honda issue. And what kind of customer service is not participating in this Honda Certified program? You really can't get me a copy of the coupon booklet that I should have gotten anyway? It's not like I'm putting you out here, I just need the book. If I have the coupons I can take the car to another dealer, that's fine. And it's not a lot of money for each service, but $50-60 each time for 4 years adds up! Even if I don't have this car serviced with you, I would have at least still had a positive opinion of Sullivan's Honda. Had they given me the coupon book I would consider them the next time I am car shopping. Not helping me out there just cost them a customer. There are plenty of other dealers that want my loyalty of repeat sales and service. More
by cp75
Employees Worked With
Torrington Honda Sales and Sullivan Honda Service
February 19, 2013
I have been a customer at Torrington Honda service department for over 20 years. Bob Russo, Service Manager and his staff, in particular Anthony and Matt, are very very accommodating and helpful. I department for over 20 years. Bob Russo, Service Manager and his staff, in particular Anthony and Matt, are very very accommodating and helpful. I bring two Hondas and a Saturn to this service department. I am writing this review in particular because my daughter drives the Saturn and called about a dozen different places, dealerships, private mechanics, etc., in and around the Stamford area, looking for someone to diagnose a noise she was hearing. None of them would even look at the car because it is a Saturn. Anthony allowed us to bring the car in same day, the problem was diagnosed, and part were ordered. Since Saturn no longer is in business, they ordered after factory parts, which will be available tomorrow. They gave me a loaner car, I gave my daughter my car, and all will be fixed tomorrow. They have consistently been willing to work on the Saturn ever since that company went out of business. The dealerships in Fairfield county that my daughter contacted would not even discuss seeing her car. Thanks Bob, Anthony, and Matt! More
by jbbgriffin
Employees Worked With
Anthony, Service Department
