We paid $1046.00 to Sullivan Parkhill for a job they did not do.The Sullivan Parkhill service department put two senior citizens back on the highway with a truck that was not running right. We planned on visiting the Champaign Urbana area to visit family and look at homes with Rhonda Littlefield with the Keller-Williams agency. Our trip across the USA from AZ was very tiring and of course stressful, we started having engine problems so we had our son call what we thought would be a reputable Chevy dealer in the area, Sullivan Parkhill. Eric called on Thursday(we arrived late Friday night) Sullivan Parkhill could not get it in until the following Tuesday. Therefore we could not go see any houses because we had no place to put our 145 pound puppy. We took it in 7:30 AM Tuesday morning, they brought Harold back to the Red Roof Inn. At 4:30 Tuesday they called and said they needed it until 9:30 AM Wednesday to complete the job. At 7:30 AM Wednesday they called and said it was done. . We had to leave, we had appointments we needed to get back up north for. We were not even on Hwy 74 for five minutes and we still had the same missing engine problem. Obviously they did not test drive our truck nor did they look at the electronic read out, they would have known it was the spark plug Harold paid $1046.00 to have fixed. They must have figured that since we were not local, we were senior citizens and on the road they could just fleece us.
Harold took it into our local mechanic today in Marquette, MI and got the job done in less than two hours for $200, it was one bad spark plug. The problem showed up in the electronic test, so any reputable mechanic would know right away what the problem was. We will give Sullivan Parkhill a chance to make this right other wise we are filling a complaint with the State of IL