Sullivan's Northwest Hills Chevrolet Buick GMC Cadillac

Well what can I truly say other than amazing customer service from Sydney and Robert. I first started working with Sydney through an online contact, she went above and beyond for me sending detailed pict service from Sydney and Robert. I first started working with Sydney through an online contact, she went above and beyond for me sending detailed pictures and videos, to more than I can even describe how lucky Northwest Hills is to have her a part of their team,to the dealership working with me to get a few minor things fixed before purchase, but I have to say the final touch was my sales person Robert, Robert you are exceptional and truly a blessing. I can’t thank you enough for all you have done for me, going above and beyond in any way you could to help resolve issues that I ran into. Thank you for making my dream come true with my absolutely beautiful Cadillac CT5. However, there were too many disappointments with service, a check engine light coming on a week after purchase,the GM not letting me speak while on the phone with him stating all of my frustrations and concerns with all of the issues that I kept running into, even hanging up on me, to picking up a loaner in absolutely filthy condition twice,where I had to pay to clean it myself just so I felt comfortable driving it. But also, emissions were due shortly after purchase… it didn’t pass. I had to have it retested. Going forward, I hope the issues I ran into, don’t continue, but they did in fact continue. I changed my rating due to an oil leak that has been happening since purchase on the vehicle, with less than 20,000 miles on the vehicle, and around 13,000 when purchased, I didn’t think anything about it as the car was new to me, brought it in extremely early for an oil change and the oil level started to drop right away again, not realizing that there was an actual leak that was clearly visible when I finally brought it elsewhere to change the engine air filter that was at 5% and they swore it was changed prior to purchase, but in absolutely filthy condition when removed. I also had to bring the car in twice to service in regards to the back brakes making noise while backing up, and being told the first time nothing was wrong,sent me on my way to have the second time have service finally figure out that there was an issue with the parking brake sensor. I truly belive this car is a lemon, and possibly might have to move further legally in regards to my purchase. I decided to right away cancel my future appointments with this dealership and chose to have Blasius handle all concerns going further. I don’t trust what they say they do during their thorough inspection prior to pick up date, or in general as I have run into far too many issues in such a short period of time. I can go on, but why waste anymore time. Also, there never seems to be a loaner available. My last service apt the same loaner that they let me take home was sitting on the lot when I dropped my car off in the am and wasted my whole day in the area waiting on my car to take the same loaner home. If you are busy and relying on this dealership, I wouldn’t count on them to have your best interest at heart. I would choose another Cadillac dealership in a heartbeat after all that I have experienced. Sadly, they do have some amazing employees that try their best. Being a previous owner of Audis, Lexus,BMW, and Jeep, I’ve never experienced anything close to what I have in the 6 months that I’ve owned my Cadillac. It’s sad to say,the car that I once loved for 5 years prior to purchase has left an extremely sour taste with all that I have experienced. More

All personnel are well-versed in their particular jobs. All questions quickly answered and well understood. All questions quickly answered and well understood. More

Excellent experience all around, Vin was very helpful and made the process extremely easy and stress-free. made the process extremely easy and stress-free. More

This is now my third vehicle I have bought from this dealership and it’s always a pleasure going in and sitting with my Main Salesman Vin , He’s always on point on does his best to satisfy my vehicle ne dealership and it’s always a pleasure going in and sitting with my Main Salesman Vin , He’s always on point on does his best to satisfy my vehicle needs More

Vin did a great job got me exactly what I wanted and was super fast super fast More

Sullivan’s NorthWest Hills has been our dealership for a number of years now and they are worth every mile, minute & dollar to do business with! When we were leasing vehicles, all our contracts were smooth number of years now and they are worth every mile, minute & dollar to do business with! When we were leasing vehicles, all our contracts were smooth & easy and the cars were great! When we returned to buying outright, NWH was excellent in acquiring a vehicle with the options we’d looked for & requested. Service on all these vehicles over the years has been exemplary, and body work needed from a few weird accidents, were done right. Our most recent service visit left us needing a loaner vehicle for the day and we were pleasantly surprised to be loaned a brand new Cadillac SUV…sweet ride and a great way to check out Cadillac for a possible purchase in the future. NWH does it right! More

Vic was very professional & patient as we bought our 2022 Cadillac. Escalate, the minute I took it for a ride I fell in love. 3 days later it was mine.. Thanks to Vic helping me through the process and getti Cadillac. Escalate, the minute I took it for a ride I fell in love. 3 days later it was mine.. Thanks to Vic helping me through the process and getting a dash cam installed vic suggestion was very helpful. I highly recommend Vic for your next purchase of a vehicle new or used. I will be using this dealership for all my maintenance needs also. Thank you Vic 😊 More

It was a breeze purchasing our new sierra from Sullivan. Veronica was very friendly, knowledgeable and is a role model for excellent customer service. 5 stars ⭐️ for the hospitality. Rest of the staff was h Veronica was very friendly, knowledgeable and is a role model for excellent customer service. 5 stars ⭐️ for the hospitality. Rest of the staff was highly professional. Highly recommend Sullivan!! More