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Sullivan's Northwest Hills Chevrolet Buick GMC Cadillac

Torrington, CT

4.9
632 Reviews
Sullivan's Northwest Hills Dealerships is a family run business with competitive pricing and great customer service! It can be very difficult finding the right car at the right price and choosing a dealer you are comfortable doing business with. Tayloring the needs of each individual customer to ensure an enjoyable (and fun) purchasing experience is our highest priority. Let us show you why so many choose to buy not one, but several vehicles from us. Please stop by in person or visit us 24/7 at www.nwhcars.com
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2065 E Main St

Torrington, CT

06790

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Showing 632 reviews

August 04, 2013

The salesman knew our situation before going to the finance guy. After we told him we wanted to know if they dealt with "subprime lenders" they blasted our credit app out over 20 times and sometimes tw More

by ceebattle
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Darren, Jesse
Sep 16, 2013 -

Sullivan's Northwest Hills Chevrolet Buick GMC Cadillac responded

I am sorry that you feel the way that you do. Unfortunately, in order to obtain the best possible financing scenario, the circumstances did require us to submit your application for credit to several banks. Then when you added a co-maker, that required the applications to be submitted once again. It's actually a common practice in the industry...but perhaps we could have communicated the details of the process to you better in advance which could have helped the situation. Once again, I'm sorry that you gelt that we mistreated you...our intention was to try to help you the best that we could. Sincerely, Kevin Sullivan

April 02, 2013

Dave was an excellent salesmen!!!! He was not pushy at all and he takes the time to explain everything to you!!!!! Found the exact SUV we were looking for!!!!! More

by Katherine123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Paolino
April 01, 2013

All sales associate was very pleasant David went out of his way very helpful.explained things very well also feel everyone was up front excellent service. More

by Waddell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Palino
March 29, 2013

David was very helpful in helping us find our "new" used Jeep Grand Cherokee. From the time we first contacted him to the time he handed us our set of keys, he went above and beyond to make the c More

by adamandjaimee
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Paolino
February 15, 2013

I was very pleased with the friendly service i received. I was driving in the parking lot of Northwest Hills looking for a used Grand Cherokee Jeep when i approached a sales man by the name of Dave. He said More

by chris06790
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Paolino
February 01, 2013

Our visit to NW Hills was the first time we visited the dealership. We were looking to update our Escalade, and found they had what we were looking for on-line. We were quickly greeted by Dave. I have MS, More

by upcountry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave P. & Rob
January 27, 2013

It was an GREAT experience from the phone call about a specific vehicle availability seen on the internet, to delivery of the truck. When I arrived, the truck I inquired about was parked in front for i More

by buddymolly
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Paolino
January 26, 2013

We were very pleased with the friendly service we received. Dave handled our purchase in a relaxed and efficient manner. We returned to Northwest Hills because our previous experiences had been so More

by Happy_Customer in T-Town
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Paolino
January 19, 2013

We had an exceptionally wonderful experience at Northwest Hills dealership. We chose NWH because of our friendship with Kevin Sullivan and his reputation of quality cars, great service and his commitment to More

by MariaCS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maria Coutant-Skinner, Kevin Sullivan
January 18, 2013

Our salesman, David Paolino, was very helpful during the whole process. He made sure that everything was in order so that we were able to pick up the new vehicle when we wanted to. The staff at Northwest Hi More

by Bonzo68
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
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