Sun GMC

The owner who won't take ownership Patrick Cassino is among the worst owners/managers that I have ever encountered as a consumer. I contacted him after a second wasteful visit to his s Patrick Cassino is among the worst owners/managers that I have ever encountered as a consumer. I contacted him after a second wasteful visit to his service shop for a recall repair in July of 2018. My car was at his shop for two full business days, and when I picked it up, it was in the same condition that I dropped it off in. According to the service consultant, the part that they arranged to have overnighted did not come in. When I came back more than a week later to finally have the work completed, the part was still not there. When I spoke with Patrick on the phone, he made every attempt to divert the focus of conversation away from my complaint. I found it exhausting trying to convince this man that the service and courtesy at his shop was less than perfect. At the end of it all, the only remedy he offered included me taking my car to another dealer, even though I bought it from Sun. I did, by the way. A GM dealership less than 8 miles from Sun had the part in stock and completed the repair in about 2 hours. When retail/business transactions go awry, consumers expect that there is a supervisor they could defer to who will listen with an open mind and offer an amicable solution. That is not Patrick Cassino. In his mind his shop is never wrong, his team is never at fault, and any problem that you have at or with Sun Buick GMC is just that - your problem. You don't have to take my word for it though. If you read how he replies to any online review that is unfavorable, you'll find a pattern of narcissistic responses that deflect responsibility from his dealership and his team. He is the owner who won't take ownership. More

Our experience was very pleasant. We were treated very well by everyone we met, from the front desk and sales to the manager and finance people. We expect to be back to buy or lease in We were treated very well by everyone we met, from the front desk and sales to the manager and finance people. We expect to be back to buy or lease in the future. More

Loving our New Terriain Denali My husband gift me the Terriain Denali for my birthday it's been 2 days using it there is alot more to learn but I'm so in love with it,wanna thank th My husband gift me the Terriain Denali for my birthday it's been 2 days using it there is alot more to learn but I'm so in love with it,wanna thank the staff at Sun Buick gmc for they help everyone was friendly especially Serena Mazzi. More

Excellent, courteous, helpful I went to Sun Buick - GMC and had an excellent experience. Mitch my salesperson was so helpful and got me a great deal on my car. He was courteous a I went to Sun Buick - GMC and had an excellent experience. Mitch my salesperson was so helpful and got me a great deal on my car. He was courteous as everyone else in the dealership was More

Great experience! If you’re looking for a friendly, no pressure dealership, SUN BUICK GMC is the place for you. I just leased my 3rd vehicle from them and I couldn’t be If you’re looking for a friendly, no pressure dealership, SUN BUICK GMC is the place for you. I just leased my 3rd vehicle from them and I couldn’t be any happier. Everyone there is so nice and helpful and they treat you like family. Darnell and Kevin were awesome! Thank you so much! You just can’t go wrong with SUN BUICK GMC. More

Excellent Dealership We went to Sun Buick- GMC to look at new trucks. We used Tony as our salesperson. He was very helpful explaining the difference in trucks we were lo We went to Sun Buick- GMC to look at new trucks. We used Tony as our salesperson. He was very helpful explaining the difference in trucks we were looking for. He was very honest and answered all the questions we had. I would recommended Tony highly. The whole staff were very helpful and friendly. Drachtman More