Sun State Ford

I found the sales staff to be informative, friendly and product knowledgeable. Also, the dealer maintained a good selection of CUV and SUV vehicle inventory. My wife and I were very pleased with our sales product knowledgeable. Also, the dealer maintained a good selection of CUV and SUV vehicle inventory. My wife and I were very pleased with our sales experience. More

Initally went in for recall service and was treated very well. My truck went in and was done as promised. ( a first for me in Florida). While we waited, we walked and looked a some used vechiles and met CHA well. My truck went in and was done as promised. ( a first for me in Florida). While we waited, we walked and looked a some used vechiles and met CHARLES REDD. This man is awsome!! I informed him tht we owned a ranger and it was too small and we were considering an suv but couldnt afford much. He showed us a couple options and what impressed me the most was when we asked, he left us alone to look and talk.... NO HIGH PRESSURE... When we were ready to talk, he put together some numbers on a vehicle we liked, we drove it, got us the deal WE wanted, at an interest rate that was AWSOME. He then took us to CHARLES KIRKLAND in the finance department to do th paprework. Of course he tried to sell us the traditional exteded waranty and when we said no, it was no... we didnt get double teamed or hasseled. The total experience was truly hassel free, no pressure, and accually very pleasant. I have lived in Florida now for 3 years and have found that service here is nonexistant. HOWEVER I have been taught today the SERVICE IS ALIVE AND KICKING AT SUNSTATE FORD !!! Congratulations and KUDOS to Charles, Charles, and the rest of the gang at SunState.. You hane my business and my 5 star PLUS recomendation Tim & Rhonda Stankiewicz Orlando, Florida More

my experience for a first time buyer was great. Joe did everything in his power so that could drive this car from the lot. i am please to reccommend him and also sunford state. everything in his power so that could drive this car from the lot. i am please to reccommend him and also sunford state. More

Have never been in for service as I was trying to resolve a problem with a warrenty plan and this has been going on since August. Your people just gave me the run around. Your finance department is the prob a problem with a warrenty plan and this has been going on since August. Your people just gave me the run around. Your finance department is the problem that I am having. They sold me a plan and I canceled it within 30 days and I never got a refund. Very poor business! As I was told that I would have to wait until the loan was paid in full for a refund. The loan was paid off in August 2012 and I called for my refund? Don't even ask how many phone calls I made as each time I would have to repeat the whole story over again and you just get sick of hearing that we have no record of this? No one in your company took any notes??? To bad that your dealership has no clue of what they are selling or for that matter no clue on how to correct the problem! More

We were in and out in a short period of time with out cost to us Customer service was very friendly and got my car funished right away cost to us Customer service was very friendly and got my car funished right away More

was able to buy the car that had just come in seller was wonderful overpaid and got a quick refund, nothing else to say went there drove the car one onlt paid cash went home haven't went back there or calle wonderful overpaid and got a quick refund, nothing else to say went there drove the car one onlt paid cash went home haven't went back there or called there suppose I'll not win then More

Right vehicle at the right price! Very responsive sales crew. Found vehicle on Internet and was contacted immediately by Mike Abbott. He was very knowledgable and did a great job. crew. Found vehicle on Internet and was contacted immediately by Mike Abbott. He was very knowledgable and did a great job. More

The lady I dealt wit (sorry I forgot her name) absolute perfect customer service. If all your employees were like her you would be the perfect dealer. perfect customer service. If all your employees were like her you would be the perfect dealer. More

I took my car to Sun State Ford body shop after an accident to get the driver window replaced, driver door and rear quarter panel painted. They (Sun State Ford) charged me about $1200, which was fine accident to get the driver window replaced, driver door and rear quarter panel painted. They (Sun State Ford) charged me about $1200, which was fine since insurance was covering it. They charged for specifics like removing and re-installing side molding, which they never did. They taped it off and painted over it. They got paint on the bottom of the molding and on the weather stripping of the rear window. When I first saw this I asked for a refund for what they charged for and didn't do. The body shop manager said something along the lines of. "Our guys only get paid so much to do the work..." Refused to refund my money but gave me a $50 gas card. The next week when I was washing my car looking it over in detail the antenna fell off. I found out that they broke the antenna base and super glued it back on leaving some glue spots on the roof. I talked to the general manager she forwarded me to the body shop manager, I believe his name was Jose. He apologized, gave me a new antenna base and some money to buy a new antenna. I've also noticed they didn't paint the entire door as there were chips not painted at all. There were chips that were painted and not filled. The paint is chipping off still and a few runs along the door jam. It looks like they just painted over the old paint and didn't prep it at all. My current concern is when I roll the window up there's something inside clunking. So I'll have to take the panel off and see what else they broke. I drive a 2002 Ford. I took my Ford to a Ford dealer because I thought they knew how to work on a Ford. This is by far the worst experience I have ever had with ANY business. It's not that they made a mistake, that's understandable. But LYING up front about what you're being charged for and not doing it. Damaging a customer's property, hiding it and hoping they won't find out. These things are unacceptable and inexcusable and no way to run a business. Every car in my household is a Ford. I used to absolutely love Ford. How GM and Chrysler failed and needed a government bailout but Ford didn't was something to be proud of. Because Ford had integrity and stood for doing what's right. Not just anyone should be allowed to sport that blue oval and clearly these people should not. More

Went to buy a new 2013 Explorer, Ron the salesman was great. The sticker price was $39000.00.I have bought many new vehicles but have never delt with one that was unwilling to negotiate the price. I know great. The sticker price was $39000.00.I have bought many new vehicles but have never delt with one that was unwilling to negotiate the price. I know they are able to sell vehicle close to dealer invoice price but the sale tactics of going back and fourth with the sales or finance manager is a big turn off. they know what the bottom line is. I did not appreciate the tone of the sales manager or finance manager that came in to talk to me. A long story short a bad bad experience. Went to another dealer got same vehilce minus navidational system (720.00)invoice sitcker price for $34000.00. More