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Sun Toyota

Holiday, FL

4.8
10,090 Reviews
Welcome to Sun Toyota, DealerRater’s Dealer of the Year for the state of Florida for 2020. This is Sun Toyota’s third consecutive year to earn this award and we are very honored because this means our focus is on our customers’ overall experience at our dealership and how we are perceived in our community is working.
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3001 US-19

Holiday, FL

34691

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Showing 10,090 reviews

October 14, 2022

This was the easiest purchase of a vehicle I have ever made. It was a quick and hassle free process. More

by kdeleonard
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Rocha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Galindo, Paul Perry
October 13, 2022

Dealership was great, with a very friendly environment, but Maz really went above and beyond to get us the perfect match and make sure we loved our new car. Amazing. More

by minayoussef369
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ibrahim in sales/ finance was excellent , Al Hamid, Amgad Khalil, Mazin Hasan
October 12, 2022

I just purchased my second car from Sun Toyota. My experience at this dealership is second to none. Carlos Allicock my sales rep did a phenomenal job from my trade-in to my new car purchase with a More

by viceprezzz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Allicock
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Heisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pat Chaban
October 12, 2022

***UPDATE*** Was told a manager would call me about this issue and still haven't heard from anyone. Extremely poor customer service. Purchased a car Saturday October 8th from Sun Toyota. Was told th More

by Brandon P.
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Darren Rocha
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Marazzi, Pat Chaban, Greg Holland
Oct 13, 2022 -

Sun Toyota responded

Brandon Thank you for taking a moment to share your experience. I spoke Darren and he explained the issues with the delivery and the delays. I apologize for the frustration and lack of follow up from a manager, we should have done a better job communicating with you. Darren said you will be today for the delivery - we look forward to seeing you. If I can do anything to assist please reach out to me personally, my contact information is below. Christine Conley Internet Director Sun Toyota cconley@brandonhonda.com 727-310-3070 Store

Oct 13, 2022 -

Brandon P. responded

So you acknowledge the lack of manager follow up yet I still haven't heard from a manager. That's impressive customer service. I'm not very happy with how things are going. I was told we would have the car by Monday, then Tuesday, then Wednesday, and it's now Thursday. I understand the port issues but when someone says the latest I'll receive my car is Monday that's not acceptable when it's Thursday and I still haven't received the car. On top of that the lack of communication from management is mind boggling. Now I have to come out of my way to get the car which further upsets me.

Oct 13, 2022 -

Sun Toyota responded

Brandon, I am not acknowledging the lack of follow up from a different manager, I am taking you at your word that you didn't get the call you were promised. Darren stated you are scheduled to come in today to pick up because it's getting the tint completed on it and that he has been in contact with you consistently. I do apologize for the car not being here when it was promised, unfortunately we can't always control those things. Christine

Oct 13, 2022 -

Brandon P. responded

Consistently in contact with me? Really? I'm the one having to engage him mostly. Why would a manager not leave a voicemail when calling if they supposedly called? Is that standard practice for Sun Toyota? At this point just have them leave the keys in the car when finished. I have no desire to speak with anyone at the dealership other than a manager. How absurd this whole ordeal has been. Why would you sell me a car I can't bring home for nearly a week?

October 12, 2022

Maz provided most helpful guidance as we examined different options for purchasing a vehicle. He is a very good communicator was always accessible for any questions that arose through the puchased pr More

by novels.07-trainee
Recommend Dealer
Yes
Employees Worked With
Mazin Hasan
October 12, 2022

After the SALE this is where it counts and makes a difference. The next day after my purchase I noticed a little chip in the windshield in the upper left hand corner that had the potential to spread. More

by Wally
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Broden
October 12, 2022

Sun Toyota was easy to get an appointment, friendly and attentive when we checked in and Mike Rinaldi our service advisor was excellent More

by Marcia32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Renaldi, John Mendonca
October 11, 2022

Dan in the parts department was very helpful today. The parts I needed were not easy to explain and Dan was patient and professional. He spent some time with me searching the database until he found wh More

by localhardrive
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Mallett
October 11, 2022

Al Hamid he is the best sales man in the world he solve all our issues about our old sienna gave us great deal on the new sienna thanks Al More

by rose_sand2000
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Hamid
October 09, 2022

My visit today was very pleasant. The transaction was smooth. Mazin was very accommodating. I love my new Toyota Corolla! More

by Laurie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abe, Mazin Hasan
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