Sundance Chevrolet

Dan was very helpful in assisting me with the purchase of my new Buick. I was not planning on purchasing on the day I visited the dealership but the car and the deal were right for me. my new Buick. I was not planning on purchasing on the day I visited the dealership but the car and the deal were right for me. More

Alex made the process quick and easy. We test drove the car and he had most of the paper work ready to go when we got there which was nice since we were coming from about 2 1/2 hours away. We were in and o car and he had most of the paper work ready to go when we got there which was nice since we were coming from about 2 1/2 hours away. We were in and out within an hour. More

No pressure - worked with us on final sales price. Chris did a great job -getting us what we needed. Friendly dealership -very clean & great atmosphere did a great job -getting us what we needed. Friendly dealership -very clean & great atmosphere More

Dan Docker was a huge help in finding me a car in my price range, we found the perfect escape and couldn’t have had a better experience. price range, we found the perfect escape and couldn’t have had a better experience. More

Great experience once I found a salesman. Chris answered all or questions and we are on the way back up today to get our car. all or questions and we are on the way back up today to get our car. More

Chris, is an excellent car salesman and is easy going. He word hard to give be the best deal possible. Thanks Sundance for my new ride. word hard to give be the best deal possible. Thanks Sundance for my new ride. More

Sarah was great .helpful and took the time to make sure to get me in a good driving car.i would definitely recommend anyone to go and see Sarah .update i bought my car 5 days latter the ✔ engine light came to get me in a good driving car.i would definitely recommend anyone to go and see Sarah .update i bought my car 5 days latter the ✔ engine light came on.i was scheduled for a 5 star car care and still one week latter i have a car they loaned me .was told i my have to pay for repairs. Really ok tried to call today about my car received no answer. More

George was fast friendly and very accommodating thank you George berry for the help with our new van. We love it. Can't say enough good about ya thanks man George berry for the help with our new van. We love it. Can't say enough good about ya thanks man More

Tom and all of the other staff did an amazing job at making me feel comfortable and getting me into a car I absolutely love! making me feel comfortable and getting me into a car I absolutely love! More

On Dec 7th, we took our 2009 Tahoe in for a Check Engine and Oil Pressure light. The oil pump was the main repair and although the warranty covered most of the repairs, we still had to pay almost $1000. It and Oil Pressure light. The oil pump was the main repair and although the warranty covered most of the repairs, we still had to pay almost $1000. It is because of the warranty that I think our service was so disgraceful and unprofessional. This review covers an eight week period of terrible experience with Sundance and I had to cut a lot of it out to accommodate the character limit. The first repair wasn’t a bad experience. We got a Chevy Cruz for a rental. By Friday of that week, our car was ready and my wife returned the rental car and drove the Tahoe out of the shop. Two miles away, the Oil Light came on again and she drove it back. We were able to use the rental again, but hoped the repairs wouldn’t take longer than another week; my wife and I read through the warranty coverage agreement and a rental car is covered by our warranty company up to $40/day for 6 days. Two weeks later, on Dec 16th, with no customer contact, I called for updates and whether or not our rental coverage was extended by the warranty company. I was told they were waiting on the warranty company. A week later, on Dec 23, still without a call, I called again and asked for an update and about rental coverage. Two weeks later, on Jan 11th, 2021, still without a call from Jay, I called and asked for an update. Jay said that he was waiting on a code from the warranty company, but that our Tahoe will be ready to picked up two days later, on Wednesday. Saturday, Jan 16th, no calls from Jay or a manager. At this point, it had been in the shop a total of 41 days. Our rental car agreement had been expired for over a month. I called Sundance and talked to a manager. The following Monday, on Jan 18th, I finally received two phone calls from Jay who said that Sundance and the warranty company were going back-and-fourth on rental car charges and that they came to the agreement that we would only have to pay $100 (we would have returned our rental before the six days were out). That evening, I returned our rental and picked up our Tahoe. The following day, Jan 19th, 5 miles down the road, another service message came on saying that the Hybrid System needed to be serviced. We immediately drove it to Sundance Chevrolet for the third time. Jay said he would give me a call and let me know what the problem was as soon as possible. Before I left, I asked if I needed to sign any paperwork. Jay said that he would take care of it and that paperwork wasn’t necessary. That afternoon, I noticed a large puddle of oil on my driveway underneath where the Tahoe sat for the night. A week later, on Jan 26th, no updates, no estimates or quotes, and with still no word from Jay, I gave him a call. He said that our vehicle was done and was “ready to be picked up at any time”. Jay said there would be no charge due to it being a leaky hose and that it was “more than likely their mistake”. The next day, Jan 27th, my wife picked up the Tahoe. There is still a leak. I also noticed that there was a greater amount of miles on the odometer than what I remember the Tahoe had. They had put 64 miles “test-driving” it. No manager could explain that. They also didn't air up the tires which were still 10-20psi below where they should have been (the manager said this was from the cold weather...). We took our Tahoe to a mechanic shop in Perry and they said everything Sundance worked on had a "healthy" leak of coolant and oil. They ended up replacing almost everything. Thankfully, they took multiple pictures of the work done by Sundance and said it was all human error. They also found a bolt in the bottom of the oil pan that didn't even belong to our Tahoe engine. We filed a complaint through the State who sent an agent out to Sundance. We wanted $1400 from Sundance to cover the bill from Classic Auto--a more than fair settlement. They offered $500 and only if we took this review down. The manager couldn't understand why we didn't bring the Tahoe back in for the oil and coolant leaks. They have flagged this review on Google which is why I have come here to post now. More