Sundance Chevrolet

Happy customer Mark was great in helping me find a car that fit my requests at my price range. I came in with a few choices in mind that had just been sold, but he w Mark was great in helping me find a car that fit my requests at my price range. I came in with a few choices in mind that had just been sold, but he was up to the challenge to find a car that was just as good if not better. He kept me informed throughout the process and was willing to work with me to make sure i was happy. He even made sure that things i might not have noticed (missing floormat) would be taken care of. More

I purchased a new used vehicle. I was very happy with the service I received from the salesperson, I did not feel pressured, and he was very patient. I have purchased a vehicle fr I was very happy with the service I received from the salesperson, I did not feel pressured, and he was very patient. I have purchased a vehicle from Sundance 7 years ago and was very happy, so decided to give it another try. I found the vehicle I wanted on line and then went to the dealership, and presented a offer and was very pleased on the offer they came back with, and they paid a fair price on my trade in, so I believe everyone came out HAPPY. More

Great sevice Our salesperson, Josh Rice, was very helpful and informative. We had a specific car in mind when we arrived and he made sure we found it. Gave us lots Our salesperson, Josh Rice, was very helpful and informative. We had a specific car in mind when we arrived and he made sure we found it. Gave us lots of options and made sure our experience was great. Only negative thing was the amount of time the paper work took. Overall very pleseant experience. More

A fun and enjoyable experience Mark spent a lot of time with me, to insure that I was able to purchase the vehicle that I really wanted (White 2018 GMC Terrain SLT diesel). It took Mark spent a lot of time with me, to insure that I was able to purchase the vehicle that I really wanted (White 2018 GMC Terrain SLT diesel). It took several persistent calls and patience to make it happen. He was steadfast with his effort and I got the car, color, & engine that I wanted from the start. His effort was very much appreciated. This is the third vehicle I have purchased through Mark and I know it won't be my last. I have leased two vehicles for my wife and Mark was very patient with her, answering all questions to her satisfaction. She has also been very satisfied with Mark's efforts and found him pleasant and accommodating. Jorge completed the financial process quickly, so I could get on the road and start enjoying my new Terrain. It was a total effort from the Sundance team and I left the dealership a happy camper. More

Well worth the hour drive! This was our first visit to Sundance. We called ahead to make sure a vehicle was still available that we found online. Shane had it pulled up and rea This was our first visit to Sundance. We called ahead to make sure a vehicle was still available that we found online. Shane had it pulled up and ready to test when we arrived. There are a lot of vehicles to choose from. Shane took every possible measure to make sure we found the perfect vehicle for us. The crew at Sundance works very well together to make you feel comfortable. Thanks Shane! More

Runaround - poor customer service - terrible follow through I could write a small novel about how poor my experience was and has been with Sundance- I will keep this concise. I contacted the salesman (Ryan I could write a small novel about how poor my experience was and has been with Sundance- I will keep this concise. I contacted the salesman (Ryan Navin) about viewing a 2014 GMC Sierra and setting up a date to visit the dealership as I live an hour away . after we set a date, I followed up before my trip to the dealership . After we arrived we did not see the truck for four hours because they couldn’t find the vehicle. After we found the vehicle- sitting in the back lot- they could not find the keys . After I decided that I wanted to purchase the vehicle- Ryan (who quoted me via text message) did not honor the original quote and then proceeded to try to sell me another vehicle . After explaining our displeasure with the run around Ryan offered my father who drove the same distance a $30 gas check. We spoke with a sales manager who said that protocol states sales man are not supposed to quote vehicles over text and apologized. About a week later Ryan reached out explaining he would really like to make a deal and hoped we could work with him . We visited again and waited for Ryan to organize the sale. After all was said and done we came up in price and he came down . We paid more than the original quote, but were satisfied with the price. This truck did not have a scratch on it and appeared to be in pristine condition. But about 1.5 months after purchasing the paint on the passenger side started chipping off.This is not normal for a vehicle with about 20k miles. I contacted Sundance about getting this checked out on 5 separate occasions. Finally I called their sales line and spoke with someone about coming in that day . Unfortunately after arriving to get my paint checked out I was told the paint manager was gone and leaves daily around 3-4 pm. Another wasted trip to Sundance when I had an appointment . I spoke with a sales manager - joe hanks- who was repeatedly offensive with the way he spoke with me. Did not offer up a solution and refused to give me John Visellis card because “he was on vacation and didn’t need to be bothered”. After finally getting a promise someone would follow up with me and a huge quote to fix the paint I left . I have heard nothing from sundance Chevrolet. The paint appears to have been covered up and I’m certain the dealer knew about it . It looked good enough to get it off the lot and was still sticky to the touch after it started peeling . This is a dealer I have told friends, family, and colleuges looking for a vehicle to stay away from . No customer service and a fescious attitude from management . More

Bought a 2013 Hyundai Elantra I worked with Kevin to buy my car, he was super helpful and willing to cooperate with me. I would reccomend this place, and especially Kevin! I worked with Kevin to buy my car, he was super helpful and willing to cooperate with me. I would reccomend this place, and especially Kevin! More

Excellent Michael's accident excellent on helping us find a truck and were come in in a few years to get mine and we are I have somebody looking for a new truck Michael's accident excellent on helping us find a truck and were come in in a few years to get mine and we are I have somebody looking for a new truck so give you guys more business so Mike was really good and really nice and light only really like him thank you a lot More

My first experience with Sundance Chevrolet in Grand Ledge M You're not just a number@ this dealership. Sales rep Jess McNeilly was a true professional in answering all questions concerning our purchase.She trea You're not just a number@ this dealership. Sales rep Jess McNeilly was a true professional in answering all questions concerning our purchase.She treated my wife & I like we were special.She had a great sense of humor & addressed all our concerns.We met the owner, his son,& others involved in the sale. All were very friendly, informative, & professional. We highly recommend this dealership & will return. Good popcorn also! More

very fun and so easy this was the first we felt like real family Randy Blackwell was just the best he made buying a car just so easy and all the people there treated us ve this was the first we felt like real family Randy Blackwell was just the best he made buying a car just so easy and all the people there treated us very More