I hate to do this, I really do, as someone who grew up with Fords, and has been a Ford fan his whole life, it pains me that it has come to this. But I have to be honest and help warn anyone who is contemplating using Sunland Ford. My 2012 focus needed a new engine, which wasn't going to be covered by warranty. It was unfortunate but I wasn't going to fight this. Sunland made absolutely no attempt at easing this situation, not even offering a rental car, nothing, just basically a "too bad for you". So after two weeks of trying to figure out what the problem was with the car I got a call saying that they are going to have to order a new engine. After waiting almost three weeks, I get a call saying that the engine had come in, this was on a Monday, on Thursday after hearing nothing, my wife calls and we are told the car hasn't even entered the shop yet to be serviced. So after over a month, they get the new engine and then basically decide that my car can wait until it's convenient for them. As there way of "apologizing" I asume, they finally offered a rental car, much too little much too late. we are told they are going to start working on the car right away, this is Thursday, guess what the car wasn't ready until Friday of the next week, to no ones surprise. Six weeks and $5600 later we finally get our car back. Avoid this place, our "customer service " rep Silvia seemed completely clueless to everything and the "Customer Service" manager was equally clueless. Looking at the shape of the sales lot, I'd be surprised if this place was in business another year, so save yourself the hassle and look elsewhere. If you really need a Ford, Citrus motors in Ontario was liked by my parents. I have personally dealt with the sales and service departments of Valley-Hi Honda, and Rancho Motor company in Victorville, both are FAR superior and I suggest going to either of those for your new car purchase.